Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 208

Hospitality Technology Mobile Ordering Food Safety 208

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. Below, Martha Marchesi, CEO of JK Design —a full-service creative agency with a powerhouse roster that includes Tiffany & Co.,

Hospitality 100

Hospitality Social Media Customer Service Email Marketing 100

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Technology is essential to best serve our customers.

Hospitality 197

Hospitality Food Safety Customer Experience Online Ordering 197

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Service is off.” [] NOT ESTABLISHING STANDARDS.

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Incorporate Rich Imagery and Multimedia.

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Gecko Hospitality

MARCH 10, 2023

Sticking to Traditional Work Hours: The hospitality industry is an ever-changing industry. People Leave Because of Leaders and Managers Becoming a successful leader in hospitality management is no small feat. Why would someone leave their hospitality position? The hospitality industry is full of great leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. What Risks Does The Hospitality Sector Face? For example, the COVID-19 pandemic hit the hospitality industry by surprise. Shortages in customer demand or employee services. Cybersecurity threats.

Hospitality 182

Hospitality Insurance Food Supply Social Media 182

Open for Business

JUNE 15, 2023

But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street. Empathy might not be part of your restaurant’s training program—yet.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Gecko Hospitality

FEBRUARY 24, 2023

The same is true for excelling and being successful in a career in hospitality. Opening the Roadmap The hospitality industry encompasses a vast array of sectors, divisions and businesses. According to Zippia , the average age of an employed hospitality representative is 46 years old. But that is not a true picture.

Hospitality 74

Hospitality Communication Technology Hotels 74

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. You can download Michael’s recent presentation on What Great Hospitality Leaders Know & Do.

Leadership 96

Leadership Innovation Hospitality Management 96

Gecko Hospitality

JANUARY 13, 2023

In fact, the concept of hospitality is extremely old and is mentioned in writings dating back to Ancient Greece and Rome. The thought then was that hospitality to strangers was necessary to their religious well-being and in others. Some also believed that being hospitable would satisfy their own superstitious fears.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. The term has somewhat murky origins but has always been tied to the restaurant, bar, and hospitality industry. More often than not though, 86'd items cause customer frustration.

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

MARCH 23, 2022

Restaurant Type: Quick Service. The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. With 7shifts, communication between staff and their managers is simple.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. Trends are no longer limited to the cuisines on offer or the style of service. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. Service Excellence at every price point. The Customer 19.

Hospitality 145

Hospitality 2020 Food Point of Sale 145

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Culture training Employee turnover costs the hospitality industry more than $5,800 per employee. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication.

FOH 307

FOH BOH Food Safety Customer Service 307

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. HOSPITALITY FIRST.

Social Media 438

Social Media Communication Loyalty Program Training 438

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

JUNE 12, 2023

Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance. Aligning your restaurant’s purpose with the values of your Gen Z customers can attract them and inspire them to become vocal advocates for your brand.

Social Media 167

Social Media Loyalty Program Communication Sustainability 167

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

Food 187

Food 2002 Food Safety Kitchen Safety 187

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. New rules of engagement for the future enjoyment of food and service.

Hospitality 78

Hospitality Tourism Airlines Café 78

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. This included schools, sports teams, hospitals, corporate officers, wedding venues, and much more.

Catering 110

Catering Coaching Communication Customer Service 110

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who are successful in the restaurant business live and breathe service and hospitality.

Customer Experience 371

Customer Experience Café Training Hospitality 371

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Prepare for Aggressive Customers.

Cash Management 197

Cash Management Customer Service Food Safety Restaurant Law 197

Future Food

JUNE 16, 2020

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. As we witness the gradual relaxing of restrictions placed on food operators state by state and an uncertain return to trading, one thing is certain – the Food & Hospitality will inevitably recover. The key results are shown below.

Hospitality 120

Hospitality Food Food Safety Customer Service 120

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

JUNE 13, 2022

After a tumultuous few years, hourly workers across industries, including hospitality, continue to feel the strain of the pandemic. According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. Unhappy employees, and likely, unhappy customers.

2022 218

2022 Communication Customer Experience Customer Service 218

Future Food

JUNE 4, 2020

Food & hospitality is open for business. The profound power of the anticipation and excitement these simple words hold is balanced by the weight of a new normal for food and hospitality operators. Whether we are food and hospitality operators or landlords, we have a vested interest in doing all we can to help each other succeed.

Hospitality 78

Hospitality Food Food Safety Customer Service 78

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. Remember, engagement is a two-way street.

Loyalty Program 194

Loyalty Program Franchise Franchising Social Media 194

7 Shifts

DECEMBER 13, 2021

And what can operators do more (or less) of to make hospitality into a long-term and viable career? Has the pandemic affected how employees view hospitality careers? Across all roles, employees report that the areas that are most impactful when it comes to workplace satisfaction are: Their team—Coworkers, Managers, and Communication.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families.

Food 144

Food Café Customer Service Communication 144

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

Loyalty Program 201

Loyalty Program Social Media Customer Service Customer Experience 201

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. What happens to the concept of ‘hospitality’ that pulled us into the business to begin with. We are social animals who, for the most part, thrive on physical interaction. Wait a minute!

Technology 339

Technology Social Media Back of House Front of House 339