Remove Coaching Remove Communication Remove Take-out
article thumbnail

It’s Time to Redefine Restaurant Accountability Culture

Modern Restaurant Management

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419
article thumbnail

Handling Unemployment Claims with Confidence

Modern Restaurant Management

You’d be shocked how often someone is terminated for “performance” but there’s zero record of feedback, warnings, or coaching. You’re out of luck, no matter how solid your case is. Create a simple form or template they can use for every coaching conversation. Vague Responses. Missed Deadlines.

Document 340
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

With a thorough and well thought out training plan. Start with The Basics of Communication. Often when it comes to customer communication, it is not about what you say but how you say. Coach your new hire on some relevant examples of this. Body language and facial expressions can communicate what a person is feeling.

article thumbnail

How to Improve Team Communication with Restaurant Staff and Management

7 Shifts

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

article thumbnail

Gen Z: The Kids Are All Right (Mostly)

Modern Restaurant Management

But in the workplace these differences don’t always play out so nicely. Instead, it’s full of frustrated managers venting about Gen Z workers: “They don’t take extra shifts or pick up responsibilities.” ” “They don’t take feedback well, but always want to give their opinion.”

article thumbnail

Work Smart, Play Smart

Modern Restaurant Management

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. Setting Culture Setting the culture is easy, especially when employees already enjoy coming to work, but enlivening the culture has to be figured out on the fly.

Coaching 493
article thumbnail

A CHEF’S MOMENT

Culinary Cues

You look around the kitchen and marvel at the amount of work that takes place each day on stainless tables, in 5 00-degree ovens, on open flames, and in dozens of pots and pans washed and rewashed countless times. You decide to walk through the kitchen during these last moments and take it all in. This is not one of those moments.

Coaching 410