Open for Business

FEBRUARY 29, 2024

Here, we’ll discuss 10 best practices to help you obtain everything you need to open your restaurant legally from the get-go, and then we’ll map out a case study to show you the licenses, permits, certificates, and inspections needed to open a (fictitious) new restaurant in New York City.

License 78

License Certification Kitchen Safety Food Safety 78

Culinary Cues

MAY 18, 2020

First and foremost – congratulations on earning your degree or certificate. Know that the degree or certificate is more than an acknowledgement of the skills and knowledge that you have gained – it represents your level commitment and discipline that will serve you well. This is nearly 70% of all restaurant diners.

White Paper 519

White Paper Certification Food Safety Food Supply 519

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Scathing reviews.

Ordering 223

Ordering Employee Relations Online Ordering Customer Service 223

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests. Recommended Reading: How to Effectively Sanitize & Clean Your Restaurant.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

DECEMBER 6, 2023

Facing COVID-induced restrictions and worried customers, tens of thousands of restaurants closed within the first year of the pandemic. Many others cut their hours of service and skimped by with skeleton crews as employees either had to be let go or quit. This comes as customer demand is rising and market size is expanding.

Certification 88

Certification Customer Service 2020 2022 88

Next Restaurants

AUGUST 17, 2022

In fact, they’re often easy targets for cybercriminals as they provide relatively hassle-free access to confidential financial data of their customers. Have an SSL Certificate Installed. A full-time job of an SSL certificate is to encrypt data traveling from your website to the users. Never Open Suspicious Email Attachments.

Email Marketing 149

Email Marketing Certification Employee Relations Online Ordering 149

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Give employees certificates for completing certain courses or training milestones.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Cash Management 193

Cash Management Customer Service Food Safety Restaurant Law 193

Modern Restaurant Management

FEBRUARY 14, 2023

This year marks the 30th anniversary of the massive Jack-in-the-Box foodborne illness outbreak, where 732 customers were sickened and four died. Additionally, audits and confirmation of safety certifications should be standard operating procedure before working with new vendors. Boost safety and quality protocols.

Food Safety 186

Food Safety Kitchen Safety Loyalty Program Employee Relations 186

Modern Restaurant Management

JANUARY 25, 2024

They also face competition for frontline workers from a range of retail employers and other service-oriented businesses. Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. A flexible workforce education program can start workers on that path.

Education 106

Education Franchise Franchising Certification 106

7 Shifts

OCTOBER 16, 2023

It directly influences the quality of service and the dining experience for customers. Well-trained and engaged staff contribute to better customer satisfaction. Not to mention the 12 hours a month in savings from manually tracking employee documents and certifications.

Tip Distribution 222

Tip Distribution Document Hiring Training 222

Modern Restaurant Management

OCTOBER 18, 2022

Are you looking for new ways to attract key audiences, including customers, prospects, employees, and investors? Give them charging stations and a reason to stay (delicious food, great service, and a comfortable atmosphere) while their cars are charging. Are you trying to differentiate your brand and stand out from the competition?

Audits 186

Audits 2040 Food Safety Consumer Goods 186

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Now, tell him or her about these key areas: Your unique selling proposition which details the value you're providing customers. Don't stop there!

License 461

License Hiring Equipment Point of Sale 461

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 78

Front of House Back of House Online Ordering Certification 78

Modern Restaurant Management

MAY 4, 2023

A 10-percent discount for a local restaurant is of course appreciated, but when looking to grab the attention of new customers – offering free food via direct mail has proven to be a more effective strategy. A free meal helps create lifelong customers. You can blanket a zip code or send the message straight to existing customers.

Loyalty Program 98

Loyalty Program Email Marketing Customer Service Certification 98

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 78

Front of House Back of House Online Ordering Certification 78

7 Shifts

SEPTEMBER 20, 2022

How to Serve in a Fine Dining Restaurant : Fine dining restaurants tend to offer elaborate food at higher price points, with attentive, often formal service. From upset customers to drama with your coworkers, here are ways to help manage the storm. Seal the deal with a digital certificate you can slap on your resume and LinkedIn.

FOH 195

FOH BOH Social Media Fine Dining 195

Modern Restaurant Management

AUGUST 19, 2022

Unlike coupons or discount mailers, the proven offers are gift certificates to treat customers who are weary from unpacking boxes and painting rooms. Once a customer redeems their new mover offer, a second mailing saying thank you can be sent to help keep your business top-of-mind – and even pose a second offer.

Franchise 193

Franchise Franchising Social Media Loyalty Program 193

Open for Business

MARCH 1, 2023

What is a work permit or a work certificate? In most states, teens at 14 or 15 will need a work permit or work certificate to prove they meet the minimum age requirements. Are teens able to provide customer service? It restricts the hours teens are permitted to work and what type of job they can do.

Restaurant Law 78

Restaurant Law Certification Hiring Customer Service 78

Ken Burgin

JULY 17, 2022

Finalise the Festive Menus – it may be months away, but customers want menu and price certainty. Think about how to deliver a great experience with fewer staff – that might mean more self-service and product outsourcing. Promote Gift Hampers and Vouchers for corporate customers, and as gifts for ‘friends who have everything’.

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

Modern Restaurant Management

JUNE 12, 2020

Consider adding services or products that are in high demand, selling products online, offering takeout or delivery, and more. By adapting and getting creative in the current situation, you build customer loyalty by ensuring customers that you can still offer what they want or need. Incentivize Your Business.

Small Business 139

Small Business Certification Loyalty Program Government 139

360Training

DECEMBER 11, 2019

The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Not only are hosts tasked with taking customers to their seats and fulfilling to-go orders, but they’re frequently charged with general upkeep of the restaurant.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 163

Communication Training Dietary Restrictions Customer Service 163

Modern Restaurant Management

JULY 14, 2020

. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. Restaurants interested in opting in or customers interested in recommending their favorite Black-owned restaurants can visit doordash.com/black-owned.

Mobile Ordering 142

Mobile Ordering Certification Loyalty Program Kitchen Safety 142

360Training

JANUARY 14, 2020

Looking to pick up work in food service? In this article, we’re going to focus on the “restaurant server” position in food service, also known as waitstaff (waiters and waitresses). Not everyone starts as a server—some begin food service through limited-service restaurants (i.e., Absolutely!

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

7 Shifts

NOVEMBER 22, 2021

Customer Analysis : discuss the types of customers you will attract and serve. You should also have a sample menu itemizing costs and prices of all the dishes you plan to serve as well as copies of any permits, licenses or certificates obtained from municipal authorities.

Document 394

Document Cash Management Small Business Take-out 394

Bingage

JULY 7, 2020

Getting the right license will save you from many legal difficulties, also it gives customers a sense of security, safety & satisfaction. You can promote these on your website and in your marketing campaigns to convince your customers that you prepare high-quality food and providing safe online food delivery. Kitchen Layout Plan 7.

License 98

License Document Kitchen Safety Certification 98

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the restaurant’s service philosophy and customer experience goal?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. Smart Foodservice had 2019 revenues of approximately $1.1

Bar 133

Bar Cash Management Loyalty Program Point of Sale 133

Modern Restaurant Management

SEPTEMBER 8, 2021

Thus, restaurant owners must prioritize cleaning, disinfection, and infection prevention to give customers peace of mind. In addition to considering their customers, restaurant owners must also take the necessary steps to reassure and retain employees. Invest in proper training and certification. Communicating Cleanliness.

Kitchen Safety 191

Kitchen Safety Employee Relations Communication Point of Sale 191

Modern Restaurant Management

DECEMBER 9, 2019

Branch’s integration with Delaget’s systems offers customers who opt-in a seamless process for relaying data and gaining access to Branch’s capabilities. The service is free to operators and their employees, and with this partnership, set-up is streamlined. ” Popmenu Raises Funds. Popmenu raised a $4.5

Leadership 167

Leadership Online Ordering Website Management Customer Experience 167

Hot Schedules

FEBRUARY 23, 2022

Like major credit cards and membership associations, large brands have the resources to pool together significant discounts across myriad products and services, which they’re able to offer employees. Every service industry workforce is filled with ambitious high schoolers, college dropouts, and degree holders alike.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Modern Restaurant Management

AUGUST 24, 2021

According to a survey conducted by the James Beard Foundation, 16 percent of restaurateurs consider re-hiring their staff to be a more significant obstacle to re-opening than getting their customers to come back or paying their vendors. Staff didn’t just vanish; unemployment during the pandemic has been at an all-time high.

Hiring 193

Hiring Mobile Ordering Hotels Certification 193

Goliath Consulting

SEPTEMBER 27, 2020

For example, Denny’s customers can order through Amazon Echo (Alexa) (1); Dunkin’ and Domino’s Pizza have also deployed bot and voice-enabled ordering by Alexa, Siri or Google Home, and Chipotle Mexican Grill rolled out voice AI to power their mobile orders in 1,800 of their locations (2). producer of such self-order kiosks (6).

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Apicbase

DECEMBER 5, 2023

The compliance report assures that Apicbase has effective, proven systems for data protection, providing our customers with a reliable and secure data management solution for complex restaurant operations. SOC stands for Service Organization Control. Apicbase’s SOC II, Type 2 Compliance, directly tackles this issue.

Audits 52

Audits Certification Customer Service Catering 52

Apicbase

DECEMBER 5, 2023

The compliance report assures that Apicbase has effective, proven systems for data protection, providing our customers with a reliable and secure data management solution for complex restaurant operations. SOC stands for Service Organization Control. Apicbase’s SOC II, Type 2 Compliance, directly tackles this issue.

Audits 52

Audits Certification Customer Service Catering 52