Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Lavu

JULY 4, 2025

POS systems are where you place food and drink orders and send them to the back of the house. How a Restaurant POS System Streamlines Communication Between Waitstaff and Kitchen One of the main benefits of a digital POS system is the immediate communication between the front and the back of the house.

POS 78

POS 2025 Front of House Back of House 78

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

SpotOn

FEBRUARY 26, 2025

Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.

Point of Sale 90

Point of Sale License Insurance POS 90

SpotOn

DECEMBER 27, 2024

You don't need a scientific study to know that a complimentary bread basket or coffee on the house becomes something greater than the sum of its parts. Or perhaps you run a casual dining restaurant , and you want guests filling tables beyond peak hours. These are popular with chain restaurants and fast casual restaurants.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Qu

NOVEMBER 25, 2024

Kitchen operations, in particular, frequently lag behind front-of-house innovations, causing issues like over-preparing food, poor inventory management, and struggles to meet high demand during peak hours. While many solutions simply check the boxes, we’re building the tools of tomorrow, today. The result?

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Modern Restaurant Management

MARCH 11, 2025

– Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Paper Chase Accountancy

JULY 25, 2025

Restaurants and Food Service: Including fine dining, fast casual, QSRs, cafes, and catering. Beneath the surface of the hospitality industry includes seamless operations and financial complexity that far exceeds standard business accounting. Key Takeaways Understand the key functions and principles of hospitality and leisure accounting.

Hospitality 52

Hospitality Cash Management Tip Distribution Seasonal Menu 52

Lavu

MAY 23, 2025

In quick-service and fast-casual restaurants, 16% of orders result in customer complaints. If your POS system is slowing down your restaurant , you’re not just dealing with minor annoyances; you’re risking lost revenue, poor customer experiences, and operational chaos. EMV chip transactions take about 45 seconds to process.

POS 78

POS Online Ordering Mobile Ordering Inventory 78

Modern Restaurant Management

APRIL 1, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged. Among delivery apps, DoorDash is the clear favorite.

Pricing 251

Pricing Technology 2025 Point of Sale 251

EATER

NOVEMBER 12, 2024

Scott Suchman This year, we found ourselves blissfully forgetting about the world outside the dining room, and settling into meals that felt exciting, confident, and joyful Dining out should be a lot of things — nourishing, thought-provoking, less than a week’s rent — but one that can be easy to forget about is fun.

Seasonal Menu 362

Seasonal Menu Fine Dining Front of House Back of House 362

SpotOn

JULY 15, 2025

Because these are the same steps I took to become a bartender in under six months without any formal training or prior bartending experience. In this article: What does a bartender actually do? The pros and cones of bartending Should you go to bartending school?   How do I know it’ll work? If it worked for me, it can work for you. 

Front of House 59

Front of House Bar Customer Experience Back of House 59

7 Shifts

MARCH 25, 2022

Coming out of 2020, few restaurant types were better prepared for the new normal than quick service and fast casual. They had streamlined menus, more digital presence than their full-service counterparts, and dining rooms weren't an integral part of the fast casual experience. Fast Casual Labor Numbers. Table of Contents.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Two-thirds of new hires signing up for DailyPay.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. For fast-casual or QSR brands, digital tableside ordering is equally beneficial. At full-service restaurants, servers are responsible for crucial tasks.

Technology 564

Technology Loyalty Program Fast Casual Email Marketing 564

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. It’s an example of what Prague’s Manifesto Market is doing as part of its reopening operation. “But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JUNE 23, 2022

The front of the house features POS tablets as well as tablets loaded with digital checklists that chronicle everything from opening and closing tasks to basic store hygiene functions. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

7 Shifts

OCTOBER 12, 2022

Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Find the full guide to restaurant tip outs here. Incentivizes servers. Full-service restaurant, fine dining.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

DECEMBER 29, 2023

News headlines give you a pretty good idea of what’s top of mind for employees at QSRs and fast-casual locations: Staffing Shortages : We’re still 14,000 restaurant jobs short of where we were in February of 2020. I’ve heard of restaurant leaders setting up multiple POS demos with shift managers or front-of-house staff.

Technology 309

Technology Front of House Fast Casual Back of House 309

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. When staff are unhappy, you lose more than just the cost of hiring and training. Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” Post about them on social media.

Front of House 381

Front of House Social Media Back of House Sports 381

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. What are causing these disruptions in the US food supply chain? Shortage of workers is one reason.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

7 Shifts

SEPTEMBER 16, 2021

Switching from a fast-casual concept to fine dining can allow for a nice change of pace. If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Table of Contents. New Concept or Replicate?

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 27, 2023

Quick service, fast casual and bars and taverns have exceeded where they were in February 2020. restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. But the leading drag on the industry are its labor woes. Here’s an overview.

2024 294

2024 Insurance Recruiting Restaurant Law 294

7 Shifts

MAY 31, 2021

Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability.

Operations 363

Operations Inventory Hiring Customer Service 363

EATER

DECEMBER 21, 2022

Temporary pop-ups or chef residencies, whether they’re one-night events or longer tenures in a venue not the chef’s own, allow chefs to bypass some of that gatekeeping, and to put themselves in front of a new audience, work with and learn from other chefs, and build a following, seemingly without the overhead. Dola Sun /Eater.

Fine Dining 355

Fine Dining Vineyard Front of House Brewery 355

Goliath Consulting

JANUARY 6, 2019

Britt Cloud, Goliath’s Consulting Chef, directs back of house operations and works with the current chef/kitchen manager to restructure inventory, food costing, menu, labor, and health policies. Front of House operations is a steady balance of guest needs, employee personalities, efficient strategies, and health and safety enforcement.

Management 150

Management Management Front of House Back of House 150

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. “We owed this rebrand to our fan-base of customers, franchisees and budding investors to experience our brand in an optimized and energized way.” ” Ike's Loves Bangin' Buns.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

7 Shifts

JULY 12, 2024

Train your staff to use ingredients efficiently and plan your menu to minimize waste. By finding the right balance, you can avoid these pitfalls and ensure your business stays profitable. Reduce your bills by opting for energy-efficient appliances and lighting. Your inventory is one aspect to keep track of to avoid overordering.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

7 Shifts

AUGUST 2, 2024

When hiring restaurant accountants, your primary consideration should be those who understand the complexity of the food and beverage industry—both front-of-the-house and back-of-the-house operations and management. It involves tracking massive amounts of real data and industry benchmarks. Sounds complicated?

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397