Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Rely on Technology to Increase Operational Efficiency. Service with a smile is not a thing of the past.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. . Fast food reigns supreme.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. Goodhew has a passion for technology and innovation and a vision for transforming the fast-casual dining industry.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Loyalty programs yield repeat business. Fast Casual.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Whereas takeouts could create fast-paced and mouth-watering videos of the burger-making process. Loyalty programs Who doesn’t love free stuff? Your mission statement is the ‘why’ of your restaurant.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Future Food

SEPTEMBER 6, 2023

Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre. Ali & the Queen, Queen Victoria Market, Melbourne.,

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

Not only is QIC actively supporting retailers by creating a convenient interface to connect customers with jobs in the respective centres but they are strengthening loyalty to the local QIC shopping centre. Ali & the Queen, Queen Victoria Market, Melbourne.,

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees. and grocery boxes delivered directly to home offices.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

Modern Restaurant Management

JUNE 24, 2020

Update Online Ordering Technology. Updated restaurant technology is the key to being a modern, successful establishment. Take the casual-dining chain, TGI Fridays, for example. Too many smaller businesses think the type of technology that can help a giant like TGI Fridays must be out of their reach, but that is no longer true.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. Can't touch this.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Qu

APRIL 24, 2023

Implementing more nimble, digital-forward technology is no longer “nice to have” for quick serve and fast-casual restaurants. As Freebirds World Burrito chief technology officer (CTO) Dawn Gillis told us, fear of the unknown often keeps restaurant operators from making critical steps towards tech advancement.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Restaurant technology. Tell investors what technology you plan on using to run your business—and not just the POS (point of sale). What type of restaurant are you looking to open?

Point of Sale 397

Point of Sale Back of House Document Download 397

Lavu

MARCH 6, 2020

To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. At the heart of restaurant technology for marketing is customer analytics. The aim is to encourage repeat customers and cultivate customer loyalty. Restaurant rewards and loyalty programs.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Modern Restaurant Management

MAY 5, 2022

While high stock prices of crypto companies like Bitcoin grab headlines, they are gaining traction with consumers since blockchain technology helps make transactions easier without needing an intermediary such as a bank or credit card company. Blockchain technology has been applied to the food industry. Innovative Loyalty Schemes.

Serving 189

Serving Loyalty Program Food Supply Point of Sale 189

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs. Scott Lawton, CEO and cofounder at bartaco. Andy Rosenbloom, VP, Marketing, Buyers Edge Platform.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 19, 2022

The entire industry was forced to adopt a decade’s worth of delivery and curbside technology in a matter of months just to stay functional as consumers first battled lockdowns and later their own hesitancy to return to dining-in. Consumers too squeezed the industry, particularly in the early days of the pandemic.

Food Supply 199

Food Supply Restaurant Law Email Marketing Mobile Ordering 199

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. casual dining vs. fine dining). Ways to Improve Your Restaurant Table Turnover Rate with Technology 1.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. We also anticipate restaurants will be more cautionary when it comes to menu offerings.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

7 Shifts

JANUARY 7, 2021

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Whereas takeouts could create fast-paced and mouth-watering videos of the burger-making process. Loyalty programs Who doesn’t love free stuff? Your mission statement is the ‘why’ of your restaurant.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. Emotional Connection and Loyalty.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

DECEMBER 21, 2020

We’ve also noticed the increased importance of loyalty programs at times like this. During the start of the pandemic, data show that sales from loyalty program customers dropped off more slowly and ultimately recovered faster than anonymous ones. Bruce Reinstein, Partner, Kinetic12.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Apicbase

MARCH 28, 2024

Fast and friendly service. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. Cost control. Food safety. HACCP protocols. Sales optimisation. This person organises tickets and checks orders are going out correctly.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

The Restaurant Times

JANUARY 11, 2023

Even technology comes with a price tag, continuous innovations and wide adoption make them more accessible and cost-effective. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Or you could set up self-checkout kiosks and fast-food joints. .

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Modern Restaurant Management

JULY 20, 2021

Frequency is rising fast too, and 43 percent of US consumers plan to visit venues more often than they did in 2019—nearly twice the number who will go out less (22 percent). "This report provides valuable insight into all the ways restaurant brands can improve the online to offline customer experience and drive brand loyalty."

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Goliath Consulting

MARCH 28, 2022

The pandemic caused many restaurant and fast-food owners to think of new ways to incorporate safety measures when coming in close contact with customers. Restaurants can also use app payments as a way to start a loyalty program, as mentioned in our last blog. However, this has changed in recent years.

Fast Casual 78

Fast Casual Mobile Ordering Online Ordering Loyalty Program 78

Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). But most restaurants hadn’t invested in the technology or the processes needed to service the onslaught of digital engagement and transactions they experienced.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180

Sling

JULY 24, 2023

UpMenu is an online ordering platform with a built-in customer loyalty system and options for building branded websites and apps. 13) FoodDocs FoodDocs uses AI technology to help restaurants stay in compliance with food safety regulations. 19) Yodeck Many fast-casual restaurants and cafes use TVs or similar screens as menu displays.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. It relieves cashiers and reduces long lines.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

BNG Point of Sale

JUNE 21, 2021

It can be a casual dinner or a 5-star, white-tablecloth affair. Fast Food and Fast Casual Restaurants. As the name implies, this category includes fast-food restaurants and any type of quick-service restaurant in which customers order from a counter, fill their drinks, and dispose of their trash. Food Trucks.

Fast Casual 52

Fast Casual Food Truck Customer Service Online Ordering 52

Lavu

MARCH 27, 2020

Innovations in efficiency, on the other hand, can lead to long-lasting success, as in the case of the McDonald’s brothers’ systematization of fast food orders. Fortunately for modern restaurant owners, technology has greatly advanced the restaurant management landscape. Customer loyalty resources and gift card management.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78