Modern Restaurant Management

SEPTEMBER 12, 2023

The fast casual restaurant segment has seen tremendous success and growth in recent years. CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. Why should fast casuals work on improving with young families? According to Circana, Inc./CREST®,

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Fast Casual Entertainment Casual Employee Relations 197

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. Consumers are showing similar signs of permanent behavioral change.

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2022 Employee Relations Outdoor Fast Casual 203

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

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Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Black Box Intelligence

SEPTEMBER 16, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Off-Premise Dining May Play A Bigger Role; But Reviews Paint A Complex Picture . Best and worst performing region, segment and cuisine is based on same-store sales growth.

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Fast Casual Point of Sale Front of House Fine Dining 68

QSR Automations

APRIL 29, 2024

Higher job satisfaction helps ease employee turnover, easing the ongoing battle of labor. On top of that, ConnectSmart® Host enhances the overall dining experience for customers by reducing wait times and ensuring tables turn over quickly. A successful restaurant knows how to keep things flowing smoothly for guests.

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Front of House Back of House Social Media Fast Casual 52

Black Box Intelligence

SEPTEMBER 21, 2021

Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Family dining restaurants. Family dining restaurants have average guest checks below $15. Fine dining.

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Fast Casual Fine Dining BOH FOH 89

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. On the other hand, Fine Dining experienced the largest slowdown in three-year sales growth. .

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Fast Casual Fine Dining Point of Sale Casual 89

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Here are their insights.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 28, 2020

People have so many options when it comes to dining out so we need to go above and beyond. People have so many options when it comes to dining out so we need to go above and beyond. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. Directly managing a delivery workforce comes with a slew of management and administrative-related burdens and costs for operators.

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2019 2020 Employee Relations 2030 185

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 132

Black Box Intelligence

SEPTEMBER 15, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. Best and worst performing region, segment and cuisine is based on same-store sales growth. How did the restaurant industry perform in August 2022? percentage points over July 2022’s growth rate.

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Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

DECEMBER 21, 2020

Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. We’ve always seen bartaco as a place to escape, and providing that comfort allows our guests to relax, have fun, and feel transported for a while. Steve Martorano, owner of Cafe Martorano in Fort Lauderdale.

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2020 Kitchen Safety Food Safety Loyalty Program 197

The Rail

JANUARY 19, 2023

Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. A fleet of electric vehicles is most suitable for more extensive restaurant operations, whether fast food, fine dining, or catering businesses. But let’s talk specifically about the food industry.

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Social Media Fast Casual Fine Dining Food 59

Restaurant Engine

AUGUST 9, 2023

Tip #1: Treat Your Employees Well While this may not be the first thing that pops into your mind, it is one of the most important things you can do to level up your restaurant. According to the Harvard Business Review (and many others), engaged, happy employees are the secret to your success. Have employee events.

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Compost Recycling Website Management Employee Relations 52

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May.

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Customer Service Cash Management Small Business Communication 182

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

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2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

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Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. The latest research was based on a survey of 1,508 American consumers.

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2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

MAY 18, 2020

Demonstrating the importance placed on the health and well-being of employees and customers. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. restaurant operations. Clear principles should inform focus and scope as an operator starts their planning process.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Black Box Intelligence

MAY 25, 2022

Two weeks into May, the segments with the largest average check growth year over year were family dining, casual dining and fast casual. However, fast casual and fine dining are experiencing a slowdown in their check growth compared to April. Hourly wages started accelerating at an increasingly rapid pace.

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2022 Fast Casual Fine Dining Casual 52

Lavu

JANUARY 21, 2020

This includes the pay made to both hourly wages and salaried workers, employee benefits, and taxes. Anything in a restaurant classified as labor-related is considered when calculating restaurant labor cost percentage. Anything in a restaurant classified as labor-related is considered when calculating restaurant labor cost percentage.

Employee Relations 78

Employee Relations Point of Sale Fast Casual Hiring 78

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. On the other hand, Fine Dining experienced the largest slowdown in three-year sales growth.

Fast Casual 40

Fast Casual Fine Dining Point of Sale Casual 40

Black Box Intelligence

JULY 26, 2022

For the first time in over a year, segment frontrunner Fine Dining experienced its biggest drop in sales growth for the month of June. Upscale Casual also saw a steep decline compared to May 2022. All growth numbers are year over year unless specified. Same-Store Sales Growth Lowest Since February 2021. Traffic growth was -4.8%

Fast Casual 78

Fast Casual Point of Sale 2022 Fine Dining 78

Restaurant365

JULY 8, 2021

The rise of off-premise dining. Off-premise dining certainly accelerated during the pandemic. Dining room closures or capacity restrictions drove restaurants to increase their sales through off-premise channels. Dining room closures or capacity restrictions drove restaurants to increase their sales through off-premise channels.

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Point of Sale FOH Fine Dining Online Ordering 78

Restaurant365

JUNE 17, 2020

Whether you are slowly scaling up operations again or moving from takeout and delivery only to limited dine-in, it is more important than ever to stay on top of your labor and payroll cost. Your payroll is the process of calculating and distributing wages to your employees. Employee insurance. Employee benefits.

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Tip Distribution Point of Sale Employee Relations Restaurant Law 78

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. This 2020 restaurant trend is likely related to a few things – a shift to working from home, a preference for foods that have not been prepared or touched by someone else, and wider availability of grocery delivery services.

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Online Ordering Delivery Point of Sale Customer Service 148

Apicbase

SEPTEMBER 23, 2022

You may not have noticed, but some brilliant restaurant chains and franchises are shaking up the dining culture of the Nordic countries, both with new concepts and by revamping old ones. Fast Casual Restaurant. Casual Restaurant. Fast Casual Restaurant. Fast Casual Restaurant. Scandinavia. Yes, you heard right.

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Fast Casual Casual Franchise Franchising 52

Lavu

MARCH 27, 2020

Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. The point is that restaurants and dining habits have changed dramatically in the past two centuries. The words “restaurant management system” rarely cause excitement.

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Point of Sale Front of House Mobile Ordering Back of House 78

Black Box Intelligence

OCTOBER 25, 2021

Pandemic-related issues continue to be the dominant factors driving restaurant customer satisfaction trends. The largest increase in “short-staffed” mentions was in family dining versus the beginning of the year; mentions are running about 30% higher than the industry overall in Q3 to date. the week of Labor Day.?

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

EATER

JANUARY 15, 2021

But he soon found that the responsibility to get people to wear masks fell on the employees. “No Alongside restaurants and bars, recreational spaces like bowling alleys are also feeling the pressures of indefinite COVID-19 closures Up until August of last year, Eric Wells worked as a bartender at Bay View Bowl in Milwaukee.

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Sports Social Media Employee Relations Seasonal Menu 119

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

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2020 Influencer Point of Sale Food Safety 192

Restaurant365

MAY 7, 2021

And while this is good news, most restaurant operators are having trouble staffing their restaurants to meet the rising demand for on-site dining. Employee retention and recruitment have long been a challenge in the restaurant industry. A few other lingering pandemic-related issues are also pressuring the industry’s workforce.

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Hiring Recruiting Employee Relations Social Media 78

Lavu

MARCH 13, 2020

Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. If you have multiple dining areas, an mPOS system is also ideal.

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FOH Mobile Ordering BOH Front of House 78