Harbor Touch

MARCH 18, 2025

Their stories inspire these 10 proven restaurant management tips and tricks for success. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Staff Management 1. One manager we know runs a quick drill before each shift.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

FEBRUARY 27, 2023

While most restaurant operators will seek outside funding to get the second location running, it still takes time for a unit to become profitable once the doors open. Some might break-even within the first three months while others claim it could take a year or even more. Use creativity to market a restaurant on a limited budget.

Cash Management 474

Cash Management Point of Sale Inventory Email Marketing 474

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Keeping your staff in the dark about upper management decisions. The best way to manage is to do so with your own eyes.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

JANUARY 31, 2020

since 2000 , property owners and operators everywhere are taking a hard look at security options. It is important to take all threats seriously and investigate them thoroughly. Managing foreseeable risk = covering the basics. Managing foreseeable risk = covering the basics. Roles and responsibilities must be clear.

Management 381

Management Management Cash Management Events 381

Modern Restaurant Management

FEBRUARY 9, 2023

Whether customers are meeting their friends for an evening out or they’re placing an order for take-out for their at-home festivities, food establishments can expect to see an uptick in business this weekend. Once that amount of time is calculated, you can determine the labor costs to support cash handling efforts alone.

Cash Management 411

Cash Management Transportation Recycling Small Business 411

Modern Restaurant Management

FEBRUARY 13, 2020

Small business owners in nearly every industry struggle with cash flow and how to best utilize their working capital. Nearly 60 percent of failed businesses cite cash-flow issues as a primary reason for their failure, which shows how cash flow management can make or break your business. Get Paid Faster.

Cash Management 367

Cash Management Small Business Inventory Customer Experience 367

Modern Restaurant Management

FEBRUARY 22, 2022

Not every employee wants a bottle of wine or a coupon but rather some time off or even just shout outs for accomplishments. Employee recognition is not an out-of-the-box solution; it should be tailored to what benefits your employees value the most. There are two types of bonuses: cash or non-cash. Personalization is key.

Cash Management 520

Cash Management Merchandise Front of House Coupons 520

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. avocados in the stock room.

Inventory 370

Inventory Management Management Point of Sale 370

7 Shifts

SEPTEMBER 10, 2021

Tips are a huge part of restaurant compensation and tip pooling is often so complex it becomes a part-time job worth of work for managers. This makes sure that your team is being tipped out equally, regardless of shift or the type of work they're doing. Equitable wages are also a great way to stand out in a tough hiring market.

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Perfect Daily Grind

MAY 25, 2025

Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and manage cash flow more effectively. For many, visiting a coffee shop may become less of an affordable luxury, as they pivot to at-home consumption to manage monthly budgets. One solution is roasting coffee in-house.

Café 138

Café Pricing Management Management 138

ChowNow

MAY 2, 2025

Running a restaurant is one of the most rewardingyet riskyventures out there. Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Poor Financial Planning The Issue: Underestimating startup costs, no cash flow buffer, and unclear budgeting.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

7 Shifts

MARCH 16, 2020

The COVID-19 situation has developed rapidly over the last week, with the number of cases in the US skyrocketing, and many states taking drastic measures to slow the spread of the virus. How restaurant managers can navigate COVID-19. Post about any new procedures your restaurant is taking. Take time off if you feel ill.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

AUGUST 16, 2021

They remind us not only that there are great people out there, but also that many of them work for us! The common thread is that each story is about incredible staff and great managers and that, together, they support each other inside and outside of the restaurant. Caring Managers. Best Busser Ever.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 11, 2022

Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log. And don’t forget a long-time, well-established business management tactic: the employee suggestion box.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

7 Shifts

MARCH 10, 2021

The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success. If you want to open a restaurant , or if you're going to take a fresh look at where you are in your journey as a restaurateur, you must develop a business plan.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

MARCH 10, 2020

Cash is dirty; and 4) we will soon launch bundled food delivery, acting as a marketplace for cloud kitchen delivery. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). Cash is dirty.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Embrace the Suck

APRIL 26, 2020

Now, before you start throwing out the “I’m too busy” excuse for not monitoring your KPIs, allow me to say this: “If you don’t know your numbers, you don’t have a business. To get you started down the KPI Mastery path, let’s start with the basic metrics: Cash Flow. What you have is a hobby.

Cash Management 439

Cash Management Point of Sale Inventory Bar 439

Modern Restaurant Management

DECEMBER 10, 2019

According to a study, 82 percent of small businesses fail due to cash flow problems. A cash flow shortage occurs when more money is flowing out of the business than is flowing into it. During a cash flow shortage, you might not have enough capital to cover your payroll or other operating expenses.

Cash Management 312

Cash Management Seasonal Menu Social Media Small Business 312

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. Third, menus should take into account changing customer bases. CoGS for the period = $5,000 + $1,000 – $4,000.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Modern Restaurant Management

AUGUST 27, 2024

By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. It only takes a few seconds to record transfers of cash received to the petty cash box.

Audits 470

Audits Cash Management Point of Sale Document 470

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

JUNE 14, 2022

It’s also more prevalent than some restaurant owners and managers might want to believe. That means, in a vacuum, three out of every four of your employees could potentially engage in some form of theft from your business. Inventory Management System. Why is this helpful? Supplies and ingredients can get expensive.

Point of Sale 508

Point of Sale Kitchen Safety Back of House Inventory 508

Modern Restaurant Management

DECEMBER 28, 2022

More than just a rental solution, EaaS can turn those big-ticket pieces of equipment restaurants rely on into services fully managed by a third party provider. You’re less likely to encounter technical issues with your equipment when you’ve got a dedicated team taking responsibility for it. EaaS for Big Business.

Small Business 493

Small Business Equipment Cash Management Back of House 493

Modern Restaurant Management

AUGUST 5, 2021

This adapted from " Manage to Engage. How Great Managers Achieve Remarkable Results. " And in the restaurant business, particularly coming out of a pandemic, it can be tough from both sides – enabling the boss to help people feel valued and engaging teams to feel valuable. Something’s got to give though.

Cash Management 508

Cash Management Employee Relations Food Safety Healthcare 508

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

NOVEMBER 16, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Stop Loss Coverage Is Risk Management. This does not include a cancer patient who is currently taking a prescription drug with a $20,000 monthly cost, which is a known risk.

Insurance 504

Insurance Cash Management Healthcare Innovation 504

Modern Restaurant Management

JULY 19, 2022

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Many consumers still wanted the experience of going “out” to eat, so digital channels didn’t upend the industry. This system has worked well enough in the past. Then came Covid.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. Technology has become a solution in staffing as well.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

OCTOBER 8, 2024

Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard. Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. Ultimately, soft skills are relationship builders.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

APRIL 2, 2020

“Cash or card?” Although the average American still carries cash in their wallet and uses it for nearly one-third of transactions, cashless restaurants are on the rise. Some restaurants even offer discounts for cash payment. While federal law doesn’t require a private business like a restaurant to take U.S.

Cash Management 423

Cash Management Mobile Ordering Point of Sale Fast Casual 423

Modern Restaurant Management

DECEMBER 1, 2020

Especially today, as customers become accustomed to new dine-in protocols, take-out options and longer wait times due to capacity limitations, restaurant owners must go above and beyond to make their customers feel comfortable and welcome. Important to note is the timely need for easy take-out options.

Loyalty Program 519

Loyalty Program Customer Experience Employee Relations Point of Sale 519

Modern Restaurant Management

MAY 21, 2020

Take the Flights restaurant , for example: Partnering up with the Los Gatos Chamber of Commerce, Flights started ‘Feed the Need Bay Area’ to leverage accounting support and marketing talent so that they could support the Bay Area community. Take every initiative you can to disinfect and sanitize your restaurant.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Following are some of the major restaurant trends to watch out for in 2022. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Ghost Kitchens.

2022 547

2022 Customer Service Online Ordering Website Management 547