Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded. Eat healthier.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. Live in the U.S., an overseas U.S.

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

7 Shifts

OCTOBER 31, 2022

When a plan is too wordy, it tends to turn off the reader and can actually prevent them from finishing,” Lauren Fernandez adds that the business plan should be more akin to a sales document, not an A-to-Z tactical roadmap. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

OCTOBER 8, 2024

After all, no one wants a chef who can’t cook or a cashier who struggles with point-of-sale systems. Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Managers are already busy.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

AUGUST 16, 2023

Gone are the days of cash-only transactions. With integrated point-of-sale (POS) systems, the entire dining process is streamlined, from when customers order to when they pay for their meals. Data-driven insights via detailed reports and analytics for better insight into sales trends, inventory levels and customer behavior.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

SEPTEMBER 14, 2022

Competition : The pandemic significantly affected the restaurant and hospitality industries. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Dealing with AI can be understood through video games.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Paper Chase Accountancy

JULY 2, 2025

The restaurant business is a dynamic, fast-paced world where passion for food and hospitality often takes center stage. Professional tips for hospitality accounting that directly contribute to sustained business growth. That’s akin to managing a restaurant without monthly accounting.

Cash Management 82

Cash Management Tip Distribution Point of Sale POS 82

Harbor Touch

MARCH 18, 2025

Their stories inspire these 10 proven restaurant management tips and tricks for success. Its practical wisdom drawn from years of supporting restaurant managers, crafted to stand the test of time. Staff Management 1. Weve heard from managers who faced near walkouts during packed evenings because schedules got sloppy.

Management 148

Management Management Seasonal Menu Cash Management 148

Lavu

JULY 3, 2025

The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment.

POS 78

POS Point of Sale Management Management 78

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Restaurant365

APRIL 1, 2020

Tracking and understanding your restaurant’s cash flow is essential, whether business is booming, or times are tough. A healthy, positive cash flow is necessary to pay your bills and grow sales. Monitoring your cash flow is more important than ever during the COVID-19 outbreak. How to calculate restaurant cash flow.

Cash Management 128

Cash Management Management Management Point of Sale 128

7 Shifts

SEPTEMBER 20, 2021

The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Dennis Becker, CEO, Mobivity.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Squirrel Systems

JUNE 13, 2025

In the competitive world of hospitality, your point-of-sale (POS) system is more than a cash register—it’s the heartbeat of your operation. Upgrading to a cloud POS system for hospitality isn’t just a tech refresh—it’s a strategic move that boosts efficiency, service quality, and revenue.

POS 66

POS Hospitality Hotels Cash Management 66

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 14, 2021

Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Restaurant of the Future Panel. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

SEPTEMBER 25, 2023

In the US alone, restaurant sales are forecast to hit $997 billion during 2023, according to the latest National Statistics. The rate of people moving away from using cash is rising steadily. The rate of people moving away from using cash is rising steadily. A staggering amount of money passed through restaurants every year.

Cash Management 322

Cash Management Point of Sale Training Information 322

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. The company is exploring collaborations with corporate partners and charities, as well as merchandise sales, to keep its mission alive. "When

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Lavu

JUNE 13, 2025

Some restaurant chain owners see the transition as a step toward going cashless in the future because restaurant point-of-sale systems make it so easy. Of course, it’s essential for most businesses to accept cash payments in some situations. In 2025, staying competitive means embracing digital payment trends.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Paper Chase Accountancy

JUNE 12, 2025

Just like a key can unlock a door, innovative hospitality finance solutions can open up new avenues of growth for hotels and restaurants. The potential for expansion and profitability is there, but it’s navigating the complexities of hospitality finance that often poses a challenge. Learn more about our Accounting Services !

Hotels 52

Hotels Hospitality Cash Management Customer Service 52

Paper Chase Accountancy

JUNE 23, 2025

It’s not just about hiring someone who’s good with numbers, but finding a professional who understands the unique financial challenges and complexities of the hospitality industry. Key Takeaways Evaluate potential accountants for their expertise in restaurant-specific financial management and industry regulations.

Cash Management 82

Cash Management Restaurant Law Hotels Hospitality 82

Paper Chase Accountancy

JULY 9, 2025

When operating a hospitality business, it’s hard to know if your financial metrics are on par with the industry, especially with a changing economy and unique concept types. Paperchase Senior Account Manager Ruhel Ahmed discusses the nuance of labor costs: “This metric includes employer payroll tax and management salaries.

Hospitality 52

Hospitality Fine Dining Fast Casual Loyalty Program 52

Paper Chase Accountancy

MAY 21, 2025

In the ever-evolving hospitality industry, success hinges on more than just exceptional service and delectable cuisine. They require specialized support that understands the intricacies of fluctuating revenues, high labor costs, and complex inventory management. Learn more about our Accounting Services !

Hospitality 52

Hospitality Sustainability Cash Management Hotels 52

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. While they did see a drop in sales, they did not ever experience a 100 percent revenue loss. Restaurant Recovery Stats.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322

EATER

NOVEMBER 1, 2022

And while digital payment systems increase tipping rates , it can be impossible to know how much of your tip will make it into the server’s hands, unlike with old-fashioned cash. And when customers don’t tip, servers can end up paying out of pocket to pad a manager’s paychecks. But what does it mean for workers?

Mobile Ordering 328

Mobile Ordering Customer Service Food Order Online Ordering 328

Lavu

NOVEMBER 30, 2024

This article breaks down how to manage ingredient costs, reduce waste, and optimize menu pricing using modern tools like POS systems. Factors like raw ingredient costs, portion sizes, waste management, menu pricing, and preparation expenses all contribute to keeping Cost of Goods Sold (CoGS) below 31% of revenue [3].

POS 78

POS Waste Inventory Cash Management 78

Modern Restaurant Management

DECEMBER 27, 2019

This edition of MRM News Bites features NCR, Bloom Intelligence, The American Food Association, The Dinex Group, Performance Food Group Company, Appetize and Restaurant365, Snackpass, PAR Technology, Net Element, Sensory, GRIF, Picnic and El Pollo Loco. NCR Acquires Zynstra. NCR Corporation acquired U.K.-based

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

7 Shifts

AUGUST 18, 2024

An alternative is to buy an existing bar that is up for sale. Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. And while it can be enjoyable, rewarding, and, yes—even profitable, it also requires long hours and hard work. How Do I Run a Profitable Bar?

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

Paper Chase Accountancy

MAY 30, 2025

Just as the backbone holds up the body, so does financial accounting underpin the success of hospitality businesses. This fundamental discipline, when expertly managed, ensures the financial health of restaurants and hotels, enabling them to thrive even in challenging market conditions. Learn more about our Accounting Services !

Hotels 52

Hotels Hospitality Cash Management Restaurant Law 52