SpotOn

SEPTEMBER 24, 2024

Less than two years ago, Guidara released his New York Times bestselling book Unreasonable Hospitality , in which he shatters preconceived ideas of hospitality and discusses the remarkable power of giving people more than they expect. They welcome people into their establishments and treat guests as the heroes of their own stories.

2024 52

2024 Employee Relations Guest Recovery Hospitality 52

Restaurant365

JUNE 24, 2020

CoGS totaled takes into account the ingredients that make up your food and beverage sales, and related supplies (such as napkins and takeout containers). Basing your forecast on a reduced number of hours will help you make difficult decisions about how many employees you should have in house during each day part.

Point of Sale 78

Point of Sale POS Inventory Employee Relations 78

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. "Together we look forward to empowering North American restaurateurs to deliver superior guest experiences and make them wildly successful."

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. Tripleseat relaunch enue discovery and booking platform EventUp. “We have had great success with this new tool, and we know that our guests appreciate it as well. . "In

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. New & Notable spotlights the latest news restaurateurs need to know.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Aaron Allen & Associates

MARCH 19, 2020

Here is a compilation of restaurant industry-related Coronavirus updates. March 19, 2020 Cameron Mitchell Cameron Mitchell Restaurants announces it will be closing restaurants temporarily and laying-off 4,500 employees. The company said it will continue to cover medical insurance premiums for employees through mid-April.

2020 52

2020 Guest Recovery Employee Relations Point of Sale 52

Modern Restaurant Management

OCTOBER 29, 2020

When we started Lunchbox 18 months ago, we wanted to help restaurants with a strong ethos and identity speak to their guests directly. Lunchbox also partnered with Beam Social Impact to make it easier for restaurants to increase social responsibility by easily facilitating nonprofit donations from guest orders.

Online Ordering 359

Online Ordering Customer Service Food Order Seasonal Menu 359

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 333

2021 Point of Sale Guest Recovery Travel 333

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 553

2020 Mobile Ordering Hotels Food Safety 553

Modern Restaurant Management

APRIL 29, 2025

Signs of Restaurant Recovery The restaurant industry showed promising signs of recovery in March 2025, as large-chain restaurant transactions saw notable improvement, according to Circana, LLC. The report explores the forces shaping guest loyalty in 2025. AI in restaurants is no longer an experiment but an essential tool.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

JULY 1, 2021

The Good Food Confidence Index found that almost 90 percent of restaurant brands expect an increase in revenues, 97 percent expect to hire employees, and 78 percent expect to increase good food purchases. This year’s assessment focused on the impact of COVID-19 on restaurants, their workforce and operations. Deskless Dissatisfaction.

2021 386

2021 Loyalty Program Mobile Ordering Consumer Goods 386

Modern Restaurant Management

OCTOBER 15, 2019

“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. percent during the same period.

2019 211

2019 Point of Sale Small Business Consumer Goods 211