MadMobile

AUGUST 30, 2022

When restaurants take reservations, it does more than secure a table for customers — it benefits you and your staff. However, the old-fashioned system of taking customer calls and keeping a registration log in a book or spreadsheet has always been a cumbersome process. 1 goal for restaurants.

Reservations 40

Reservations Loyalty Program Book Customer Service 40

7 Shifts

OCTOBER 9, 2020

Reservations - Embed your reservations platform’s widget onto your website to encourage customers to book directly through you instead of via a third party. Include essential pages like "Menu," "About Us," "Contact," "Reserve," and "Order Now" in the navigation bar. Online ordering - Ditto. Integrations make this easy.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Be conscious of this when taking reservations. Issues often arise at the busiest times.

Front of House 211

Front of House Kitchen Safety Customer Service Point of Sale 211

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

Technology 189

Technology Operations Food Safety Kitchen Safety 189

Culinary Cues

AUGUST 14, 2020

Support your local bookstore where the owner and staff are excited to turn you on to a new book. Support the neighborhood restaurant with owners and employees who work side by side with a smile on their face.

Small Business 375

Small Business Leadership Customer Service Communication 375

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively.

Seating 173

Seating Mobile Ordering Customer Service Online Ordering 173

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

OCTOBER 9, 2019

Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews. GMB also provides a number of functional benefits, like enabling table reservations right from the listing.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Communicate with other technology in your restaurant.

Technology 197

Technology Front of House Back of House Point of Sale 197

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lost touch with this important means of communication.

Back of House 347

Back of House Book Leadership Communication 347

Tableo

JULY 20, 2023

This enables you to send communications that are relevant to particular subscriber groups and are targeted at them, which raises open rates and conversion rates. Treat your most devoted customers like VIPs by giving them exclusive privileges such as reservations at the chef’s table or early access to new menu items.

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Get holiday reservations? In this case, “Reserve your table” or “Grab your menu” could work. Event reservations. One-off purchases are one of the biggest challenges for restaurants. Secret recipes.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. Until students realize that the one kitchen Robot Coupe must be shared by the entire crew – they will never learn how to communicate and work as a team. When there are 100 reservations on the books – you don’t have the luxury of spending three hours to turn six-dozen potatoes.

Education 542

Education Food Supply Training Communication 542

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

Modern Restaurant Management

OCTOBER 1, 2022

Users should easily access the menu, book a table, and click on the phone number or other links without pinching. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media. Meet your guests on social media.

Marketing 199

Marketing Email Marketing SEO Social Media 199

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication is key in every part of the restaurant business. Clear communication goes beyond the average dinner shift.

Management 285

Management Management Communication Back of House 285

7 Shifts

AUGUST 20, 2020

Another way that labor management software increases restaurant efficiency and productivity is by facilitating communication between staff. Benefits: Guest engagement platforms are also reservations tools, so they’re well equipped to help you accept and manage bookings from dine-in guests. They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. Even venues that previously didn’t have a reservation system in place were forced to implement one rather quickly.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Gourmet Marketing

AUGUST 15, 2021

For most hotels, chatbots will likely be used for different kinds of digital customer service, such as answering questions about the local area or even helping them extend a reservation. More Direct Bookings. If you’re running a hotel, it’s all about the bookings, and with direct bookings, there’s no need to pay anyone a commission.

Hotels 98

Hotels Book Customer Experience Customer Service 98

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Erin DeJesus, lead editor.

Outdoor 109

Outdoor Reservations Front of House Dine-in 109

EATER

APRIL 13, 2023

Shutterstock I need the reservation app to embrace the exclamation point! Most restaurants I go to use the service , even those at which you don’t typically need a reservation. The day before a reservation, I inevitably get a text asking me to “reply ‘1’ to confirm your booking or ‘9’ to cancel.” Great, done. It just is.

Reservations 87

Reservations 2016 Communication Influencer 87

Gecko Hospitality

JANUARY 13, 2023

In 1996, Microsoft founded Expedia allowing travelers to make room reservations via a computer. Today Expedia and Priceline dominate the reservations market with a 94% share. The industry has come a long way from having to contact the hotel to make reservations. It’s now done through companies that even own a hotel property.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

Tableo

JUNE 26, 2023

Personalise your messaging and utilise their names when communicating with customers to win them back. Direct communications on social media should also be immediately and carefully answered. Use email marketing to communicate with your customers. They feel valued as a result, which encourages them to try your restaurant again.

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 398

Management Management Email Marketing Point of Sale 398

Tableo

JUNE 30, 2023

POS (Point of Sale) system Streamlined order management With the aid of a POS system, your workers can accept orders easily and communicate them to the kitchen without any delays. Integration of online reservations Customers can book tables directly from your website or mobile app with the integration of online restaurant reservations.

Mobile Ordering 40

Mobile Ordering Online Ordering Website Management Restaurant Law 40

The Food Corridor

NOVEMBER 29, 2022

Scheduling and Booking Scheduling and booking policies should include how much time a client can book in your kitchen per week or per month, if you allow one-time bookings and/or recurring bookings, how far in advance a client can book, and minimum reservation time (per booking and per month).

Equipment 52

Equipment Food Supply Book Kitchen Safety 52

Culinary Cues

JANUARY 3, 2020

They are quiet and reserved, no one in the restaurant seems to have a clue about them and as a result there is no shortage of illicit theories of shady pasts, possible criminal records, and worries about when they might snap. They have lots of books, know all the hot chefs, have a well thought out career path, and want to be the star.

Uniforms 395

Uniforms Presentation Hiring Book 395

Transact

NOVEMBER 26, 2019

Reservation Management Software. Anyone who has seated patrons on a busy Friday night will be grateful for a proper digital reservation system. No more juggling crowds, no more confusion about who is next in line and no more bulky reservation books. . If that’s not something to be thankful for, I don’t know what is!

Front of House 92

Front of House Inventory Back of House Mobile Ordering 92

7 Shifts

JULY 30, 2021

Your restaurant's Google My Business account will make it easier for your customers to contact you, book a reservation, or access your location! A press release is a formal message that communicates the information you want to provide about your business to a desired audience.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Open for Business

APRIL 27, 2023

To start, you’ll need an email marketing tool to collect emails from people who opt-in to receive communications. A restaurant owner, marketing staffer , or communications agency can create an email marketing strategy to drive sales. For restaurants, that means making a reservation, placing an online order, or coming in for a meal.

Email Marketing 78

Email Marketing Marketing Social Media Reservations 78

Open for Business

NOVEMBER 21, 2022

Making the reservation. That’s just one reason to give guests the ability to book online through a reservation platform. Reservation modifications or cancellations are handled with a few clicks in an app. Reservation modifications or cancellations are handled with a few clicks in an app. Communicating in advance.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Future Food

SEPTEMBER 22, 2020

Understanding why customers value the unique points of difference and how you communicate those PODs is what separates you from competitors in the mind of the customer. The above example illustrates that staying close to your customer segments and genuinely listening to their needs and wants is part of a successful communication strategy.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Apicbase

MARCH 28, 2024

Hostess – responsible for greeting guests as they enter the restaurant, managing reservations and waitlists, and showing customers to their tables. Maître d’hôtel – a front-of-house manager who ensures quality and service standards are met in the dining room and attends to special requests and VIP reservations.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

SEPTEMBER 14, 2022

Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff. Restaurants can operate with less staff and less overhead. This is important since the staff is difficult to obtain and retain. Role of AI in Front of House.

Front of House 201

Front of House Mobile Ordering Loyalty Program Back of House 201

Future Food

JANUARY 30, 2020

Apps that enable table reservation on the go (Image via Quora). The most obvious use of technology substituting for human interaction is with bookings. The vast majority of reservations are now made through online booking services with no subsequent loss of customer service.

Technology 107

Technology Front of House Customer Service Back of House 107

Modern Restaurant Management

NOVEMBER 25, 2019

Social media is one of the fastest and most efficient ways to communicate with your target market of potential customers and to engage with existing customers to encourage repeat business.

Social Media 226

Social Media Marketing Customer Experience Consumer Goods 226