7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I seen the books. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. So I give them books and things like that to read. What are we going to do?

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.”

Innovation 193

Innovation Fine Dining Website Management Coaching 193

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? The right balance is critical and worth hiring sound technicians to design early on. Let’s define them first: SIGHT: Most positive experiences have a visual component.

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

7 Shifts

JULY 29, 2021

Some people from the café; applied and we hired one of them. The Manager's Book. The team will also use the logbook as a staff journal, to keep updated on a team member's coaching and progress. They already know the culture and it's easier that way to fit in, I think,” says Kildron.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

JULY 6, 2023

But they make their first appearance in the application and hiring process. And of course, including myself and our senior leadership team, we hire and off-board according to these values. You haven't been hired yet. Well, think about your values as a person. You have them, whether you have them written on your wall or not.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. Book a complimentary 1:1 Success Strategy Session with me. Culture: Now the culture is started to be more thought out and is more designed with a focus on the guest experience.

Leadership 346

Leadership Small Business Coaching Training 346

Modern Restaurant Management

NOVEMBER 5, 2019

. “While the world’s workplace has been going through extraordinary historical change, the practice of management has fallen behind how people work, live, and want to experience their lives,” say Gallup’s CEO, Jim Clifton, and chief workplace scientist, Jim Harter, in their book It’s the Manager.

Management 175

Management Management Coaching Customer Experience 175

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Crunchtime

FEBRUARY 21, 2022

From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them. From validating comprehension, to coaching, to evaluating performance, these skills are highly transferable to positions even beyond trainer.

Leadership 78

Leadership Employee Relations Training Coaching 78

EATER

JUNE 9, 2023

They really wrote about it in this rapturous way,” Francesca Beauman, author of the book Pineapple: The King of Fruits , told Gastropod. Later, English writer Charles Lamb embraced it with sadomasochistic relish: “Pleasure bordering on pain, from the fierceness and insanity of her relish, like a lovers’ kisses she biteth.”

Compost 89

Compost Back of House Coaching Hiring 89

Ken Burgin

AUGUST 1, 2023

Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers. However, this means investing in more tables and chairs and possibly hiring more staff. Share and compare. How would you navigate this sensitive issue?

Training 60

Training Management Management Kitchen Safety 60

Crunchtime

FEBRUARY 7, 2024

Teams of district managers are hired to oversee handfuls of stores to help verify compliance and improve performance with in-person coaching, but are often stretched thin across too many locations and cannot identify or address issues quickly enough.

Operations 78

Operations Audits Cash Management Food Safety 78

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. The restaurant will include a nearly 600-square-foot sports memorabilia exhibit with Coach Spurrier’s 1966 Heisman Trophy as the centerpiece. Byron Duncan.

Coaching 143

Coaching Point of Sale Customer Experience Retail 143

The Restaurant Coach University

JANUARY 29, 2017

Dos Equis: Stay Thirsty Restaurant Social+: We Create WOWS and Purple Cows GoPro: Be a Hero Coca-Cola: Open Happiness As the good book says, “Where there is no vision, the people perish.” You’ve made some bad hiring choices (usually when desperate to fill positions, which is known as “panic hiring”).

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

EATER

JULY 14, 2021

So chastises the back cover of Sam Sifton’s new book New York Times Cooking: No-Recipe Recipes , which, despite its own pretensions, is full of recipes. Sifton writes in the brusque but encouraging tone of a neighborhood dad coaching a soccer game. Really, you don’t. That asparagus tart recipe ends with a shout: Let’s go!

Book 104

Book White Paper Back of House Document 104

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 95

Franchise Franchising Loyalty Program Book 95

Gecko Hospitality

MAY 20, 2019

Obtain all documents, hand books, blueprints, etc. Hire a lawyer to craft all legal documents. The government announced a new worksite enforcement strategy to stop the hiring of undocumented workers. The best advice I can give came from a transitional career coach. Do not try to craft these documents themselves.

Management 40

Management Management Document Coaching 40

MBB Hospitality

APRIL 25, 2018

Strongly introverted people who prefer books and animals to people will struggle more with hospitality jobs. Save yourself a lot of headaches by hiring someone who has had previous hospitality experiences , especially in the niches you are hiring for. Must Love People. MBB Management has a well-established client list.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

AUGUST 19, 2020

“When hiring, we look for a certain kind of person that loves hospitality, loves to serve others and has the spirit to serve,” said Jim Plamondon. Seated acquired digital event booking platform VenueBook. “Our associates are the ones that make us a successful hospitality company.” Seated Acquires VenueBook.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

EATER

OCTOBER 21, 2021

In 1925, railroads served around 80,000 meals per day, according to Jeri Quinzio in her book, Food on the Rails. If the good feedback and Congressional support continues, Jordan says the next steps would be to expand traditional dining to coach customers again, and finally back to the East Coast.

2005 118

2005 Back of House Training Dine-in 118

Modern Restaurant Management

JULY 30, 2021

Based on Ubert’s Book, Seven Steps to Success: a Commonsense Guide to Succeed in Specialty Coffee, the 7 Steps program has helped hundreds of independent coffee shops in 30 states become thriving businesses. “Begin by reading the 7 Steps book and then sign the agreements with Scott Fullerton,” she said.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199