7 Shifts

JANUARY 7, 2020

While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. You can provide staff with professional development opportunities through online courses , cross training, and shadowing. What is the key to success in the restaurant industry?

Employee Relations 349

Employee Relations FOH BOH Certification 349

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. A restaurant can improve the BOH operations to increase efficiency and overall performance. A restaurant can improve the BOH operations to increase efficiency and overall performance.

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 182

Management Management BOH Front of House 182

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. We're a prix fixe menu. 20% What prompted the change?

FOH 195

FOH Front of House Customer Service Back of House 195

Cheetah

JUNE 14, 2021

Small to medium sized restaurants that are already cutting it close are cross-training or finding creative ways to make do with whatever staff they have left. With buses and trains out of circulation due to COVID, workers were forced to commute even longer to get to the restaurants where they work.

BOH 148

BOH Back of House Front of House Restaurant Law 148

7 Shifts

SEPTEMBER 15, 2020

Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training and a sense of job stagnation.

Management 195

Management Management Download Leadership 195

7 Shifts

OCTOBER 22, 2021

You can reference average party size, takeout vs. on-premise orders, the popular menu items, and other key metrics to to forecast restaurant sales. Regardless of if these new hires are temporary or permanent,part-time or full-time, or BOH or FOH , they should be hired promptly and confidently. Holiday Referral Sprints.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

APRIL 27, 2022

Choose a Minimal Menu for the Day. By simplifying your Mother’s Day menu and opting for a prix fixe menu or a specials menu, you can make the workload a lot lighter on your kitchen staff. While a minimal menu can help, increasing labor is the best choice if possible.

Management 209

Management Management Customer Experience Reservations 209

Modern Restaurant Management

APRIL 28, 2022

These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews. Virtual brands can be especially useful in testing new menu items and mitigating supply chain challenges.

Dietary Restrictions 185

Dietary Restrictions Influencer Back of House BOH 185

Apicbase

APRIL 5, 2024

Back of house (BOH) operations are complex and have many moving parts. Let’s examine how centralising your restaurant data using BOH management software saves time, reduces costs, and improves restaurant profit margins. Menu engineering Enhance profits with menu engineering software.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. Cross training your team to fulfil multiple positions in the kitchen or front-of-house will allow you increased flexibility to staff according to demand. The same goes for providing career advice and training.

Customer Experience 148

Customer Experience Fine Dining Front of House Customer Service 148

Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. Cross training your team to fulfil multiple positions in the kitchen or front-of-house will allow you increased flexibility to staff according to demand. The same goes for providing career advice and training.

Customer Experience 148

Customer Experience Fine Dining Front of House Customer Service 148

Lavu

MARCH 13, 2020

For example, you can store your menu and its details on the module (like a phone, iPad, or tablet), permitting anyone on the floor to answer customer questions. Streamline BOH and FOH Communications. Meanwhile, the BOH is tasked with responding to orders. Train Employees to Work Smarter, Not Harder.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 88

Management Management BOH Front of House 88

7 Shifts

OCTOBER 2, 2019

Take the time you need to get trained up on the technology your restaurant uses, and learn best practices. Finally, good communication can also come in the form of good training. A 2016 Deloitte report underlines the importance of ongoing training across business types. Make sure everyone understands their roles on your team.

Management 285

Management Management Communication Back of House 285

Next Restaurants

DECEMBER 18, 2020

In fact, “When searching for kitchen staff, only 30% of operators say they prefer someone from culinary school, while 95% indicate that BoH (Back of House) experience does impact their decision.” Cross-train your staff to not only increase their overall experience, but to help ease the burden when someone has to take an unexpected sick day.

Education 102

Education BOH Food Truck Customer Service 102

Apicbase

APRIL 11, 2024

The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business. Comprehensive recipe and menu management Back office software stores your restaurant’s most crucial data, including recipe and menu data, which are the core of operations. What Is Restaurant Back Office Software?

Operations 52

Operations Back of House Allergens Front of House 52

Hot Schedules

MAY 21, 2020

Everyone knows that finding top talent fit your culture, training them and retaining them is not only hard work, it’s costly. We will also be streamlining our menu and reevaluating the way we’re scheduling/staffing.”. David added, “We made a to-go menu based on availability of products we could get in house.

Back of House 148

Back of House Employee Relations FOH BOH 148

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Tracking BOH and FOH data can help you root out issues and discover potential solutions. Offer ticketed events.

FOH 78

FOH BOH Front of House Back of House 78

Rocket Fuel

DECEMBER 9, 2022

Train, train, and train again on POS (Point of Sales) Train for speed and accuracy on the POS and remember: There’s no such thing as “too much training”. Instruct your shift managers and RGMs to utilize your POS system’s Training Mode whenever there is downtime.

2024 52

2024 Point of Sale Customer Service Seasonal Menu 52

Rocket Fuel

DECEMBER 9, 2022

Train, train, and train again on POS (Point of Sales). Train for speed and accuracy on the POS and remember: There’s no such thing as “too much training”. Instruct your shift managers and RGMs to utilize your POS system’s Training Mode whenever there is downtime. Typical menu items alongside LTOs.

2023 52

2023 Point of Sale Customer Service Seasonal Menu 52

Touch Bistro

MARCH 25, 2021

The process is sometimes referred to as organizational socialization and includes collecting paperwork, orienting new hires within your company’s culture, and providing restaurant employees with hands-on training. Provide restaurant employee training on how to use these tools, and info on where they can go if they need more help.

Hiring 52

Hiring Employee Relations FOH BOH 52

Rocket Fuel

MAY 1, 2023

How to optimize each QSR channel to success To maximize the potential of each sales channel, QSR operators should consider the following strategies: Kiosk Invest in self-service kiosks to reduce wait times, improve order accuracy, and enable upselling through customized menu options.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Restaurant365

JUNE 22, 2021

Training your store-level managers and your kitchen staff about food waste reduction is critical to improving overall Cost of Goods Sold (CoGS). Train your store-level managers. Efficient food usage involves everything from strategic menu planning to coordinating back of house and front of house teams.

Compost 88

Compost Food Waste Front of House 88

Apicbase

MARCH 28, 2024

Here are some eye-opening findings: The National Restaurant Association found that 53% of restaurants report they cut menu items because of higher food costs 53% of successful operators cite food costs as their number one challenge A study by Champions 12.3 Apicbase calculates the nutritional values and generates a label ready for print.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

APRIL 18, 2024

This allows you to renegotiate with vendors or change your menu to use a better-value ingredient. When these metrics fall below acceptable standards, you can make changes to improve training, better incentivise employees, and adopt new processes and tech to make everyday operations more efficient.

Operations 52

Operations Inventory Waste Food Order 52

Sling

MAY 9, 2023

This is especially important when training new employees. Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams. If you leave it up to word-of-mouth, your new hires may miss out on essential practices, systems, and etiquette that are essential for your business.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Apicbase

MAY 8, 2024

MarketMan tracks ingredient prices to help optimise menu prices. Recipe costing: The system calculates the theoretical cost of producing a menu item. It generates reports on profitability so you can refine your menus to improve margins. Menu planning syncs with production planning and purchasing to ensure seamless execution.

Inventory 52

Inventory Food Supply Kitchen Safety Back of House 52

Restaurant365

FEBRUARY 4, 2021

For example, dinner, with multiple courses and drinks, may require a different SPLH than a quick-turnaround breakfast menu. Applying tools like smart employee scheduling based on SPLH percentage goals to your management, FOH, and BOH teams individually helps you optimize each part of your labor cost. Cross-train Employees.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

The Restaurant Times

MARCH 6, 2023

Their menu prices also tend to be higher than those of other restaurant types because they have higher labor, overhead, and operational costs than other businesses. Some of those are: Optimize Menu Pricing: Optimizing menu prices is a quick and easy way to raise profit margins at your restaurant.

Food Truck 52

Food Truck Point of Sale Employee Relations Equipment 52

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. We’re seeing major shifts in menu creation, procurement, and dining habits. OUR TOP 10 In 2022, 31% of restaurants cut the number of menu items on offer to deal with the inflation and rising food costs. Let’s dig in.

2023 52

2023 Operations Management Management 52

Restaurant365

APRIL 30, 2021

When it comes to writing a restaurant menu, you can’t determine your menu prices by “gut feeling.” An accurate recipe cost informs nearly every element of your food costs, and it can also help you optimize your profit margin on all menu items. You need numbers and data to fuel your decisions. How do you get started?

Inventory 78

Inventory Seasonal Menu Waste Point of Sale 78

The Restaurant Group

NOVEMBER 19, 2019

The best place to start is by creating recipes with costings for each item on your menu. The result from these calculations will be used along with your menu mix to determine the food cost goal for your restaurant. Portion control is a responsibility of both FOH and BOH. This allows you to find the food cost per diner.

Management 68

Management Management FOH Fast Casual 68

Cheetah

DECEMBER 10, 2021

Optimize menus – Slowly incorporate fresher foods and recipes that rely less on fat. These healthier menu items will reduce the amount of oil used per serving, save you money and boost your reputation. Oil maintenance – Train dedicated BOH staff in oil maintenance and safety.

Pricing 148

Pricing Operations Food Supply Supplies 148

Sling

AUGUST 9, 2023

November 2020 Virtual Training 101: The Complete Guide For Managers November 2020 How To Calculate And Control Restaurant Labor Cost November 2020 What Is Comp Time? Everything Managers Should Know September 2020 Human Resource Management: What Is It And Why Is It Important?

Article 78

Article 2023 2022 2021 78

The Restaurant Times

DECEMBER 26, 2020

Make sure that you follow all the necessary sanitation and social distancing protocols in the post- COVID environment and see that your staff is thoroughly trained. Monitor the time taken to accept, prepare, and serve menu items with the Kitchen Display System and POS reports. Staff training of every restaurant employee is a must.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

Apicbase

MAY 18, 2022

In this article, we’ll cover: Intellectual property Business plan Manual for franchisees Franchise agreement Marketing strategy Partnership with franchisees Training The right technology Feedback loops Franchise support team. Devote enough time to training. Provide ongoing support and training. Onboarding and initial training.

Franchise 52

Franchise Franchising Sustainability Document 52