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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. The right metrics can show where communication is slipping and what’s working well.

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How Virtual Brands Can Help Restaurants Expand Their Reach and Drive Sales

Modern Restaurant Management

Today, virtual brands are disrupting the foodservice industry, with celebrities, YouTube stars and influencers helping them go mainstream. These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews.

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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. When creating a training plan, you must distinguish between these two areas. Role-specific demands Different roles and their tasks will also affect the time needed for training.

Training 195
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How to Drastically Cut Expenses in Your Restaurant (and Stay Profitable During COVID-19)

7 Shifts

During the COVID-19 situation, evaluate how many BOH staff you need to keep up with delivery and takeout demand. Utilities At first glance, utilities might not seem like something you can control, but you have a lot of options to influence the amount you pay on restaurant utilities. I control everything.

BOH 368
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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Times have certainly changed for the everyday restaurant owner as hyper-connectivity and busy lifestyles continue to influence consumer behavior and where society eats. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery.

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The future of restaurant operations: How data analytics are revolutionizing the industry

Rocket Fuel

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. How is data gathered? Before we can capitalize on data insights, we must collect it.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line. This information can then influence your marketing initiatives. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low.