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How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you maintain smooth communication between FOH and BOH staff? How do you handle situations where an employee is underperforming?
By customizing menus based on a local sporting event, time of day and even the weather, digital screens can suggest items to add to orders or promote high-margin combo meals just when consumers are hungriest. Source More Smartly by Linking FOH to the BOH. AI and digital technology aren’t just for the front of house.
It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. While restaurant data helps you predict your sales, out-of-the-ordinary scenarios like weather or special events can result in your restaurant being busier or slower than you had expected. Always Have On-Call Employees.
Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers.
These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Focus on the customer experience.
Down in Nashville, Mary Pillow Thompson, the founder of the local restaurant hiring platform Foh&boh, has seen a similar movement. That’s partly because the once-busy events business remains closed, and partly because summer is the off-season in Palm Beach. There will be a lot of shifting around,” she says.
Immediate Changes at Your Fingertips With Squirrel 11, changes made at FOH on the POS take effect immediately, allowing you to adapt to any situation on the fly. It’s not only faster, but also easier to make adjustments at the front of house (FOH) on the POS rather than to retreat to the office and use Squirrel Back Office.
Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. By sending out your restaurant server closing template to your team members before they start their shift, they will know exactly what’s expected of them.
Outfit pieces: Scrubs Allergy mask (optional) Stethoscope Lab coat Chef Flip FOH with BOH and put on your best chef’s hat, coat, or apron! Outfit pieces: Chef’s coat Black pants Chef’s hat (optional) Add extra details to mimic one of your BOH staff to turn your costume into an inside joke with your team.
is single-handedly the most all-inclusive event built for restaurant operators looking to challenge operational norms, disengaged teams, and traditional guest experiences. Is this the year you’ll be investing in FOH or BOH technology? What about the moment they leave your restaurant? Understand your company’s priorities.
Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Restaurants will now need to juggle multiple alternative revenue paths: CPG development, dark kitchens, pop ups, events and more. The sleeping giant is virtual kitchens.
Workforce data: tracking trends for FOH and BOH staff. Front-of-house (FOH) workers are customer-facing, such as restaurant servers, bartenders and hosts. Back-of-house (BOH) encompasses all of the employees who work in the kitchen, such as restaurant cooks, chefs, etc. fewer BOH and 2.8 fewer FOH employees.
These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Did you overhear that a table was celebrating a special event? Did you overhear the table was celebrating a special event? How to Answer.
is single-handedly the most all-inclusive event built for restaurant operators looking to challenge operational norms, disengaged teams, and traditional guest experiences. Is this the year you’ll be investing in FOH or BOH technology? What about the moment they leave your restaurant? Understand Your Company’s Priorities.
Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. Tips For Restaurant Social Media Marketing. 1) Hire A Restaurant Social Media Marketing Manager. 6) Perfect Your Photos.
But without a proper employee handbook and the fixed sequence of activities and events that characterize a formal restaurant onboarding procedure, you reduce your chances of getting your new hires off on the right foot. Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu.
Buy or replace back of house (BOH) and front of house (FOH) equipment. Recover after a major disaster or event hit the business. Make payments to employees, from managers to dishwashers. Install and maintain a restaurant POS system. Restock food, drinks, ingredients, cleaning supplies, alcohol, and more.
Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net. For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Running a successful restaurant isn’t measured solely by what’s on the menu anymore.
However, while you can adjust your food cost, optimizing your food cost isn’t a one-time event. While the focus for food waste reduction usually lies with the back of house (BOH), a significant amount of food waste can also come from front of house (FOH) errors. Train Staff to Reduce Errors.
In other words, it provides a snapshot of day to day events and what they mean financially. By showing both the FOH and BOH variable cost to sales ratio, you can determine whether you are under- or over-staffing your restaurant.
The Joseph Decuis website reminds visitors that a special event is more memorable when celebrated in an exceptional location. If your restaurant can handle it, mention that special events are welcome and tell website visitors how you can make that event the best it can be. Source: TacoBell.com. Source: PastariaStl.com.
Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.
Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. Your PAR levels change according to the day of the week, menu modifications, and other variables like weather or events.
Create a dedicated franchise program page on your website, include it in your social media strategy, and attend relevant tradeshows and networking events. Selecting the right tech will ensure BOH and FOH efficiency for years to come, but it will also help your business scale faster and more efficiently.
Streamlined, easy to access, and loaded with the info your BoH staff needs for prep and everything your FoH staff needs to make the sale and answer customer questions. This is your recipe in Apicbase: A clear overview of everything you need to know about a recipe. I’ll first tackle the ingredient and sub-recipes section for clarity.
Strengthen the bonds between your employees with regular team-building activities such as family meals or after-hours events. Facilitate team bonding: Many restaurant employees cite their co-workers as one of the best parts of their job. Offer Higher Wages.
If sales don't differ too much from the rest of the year, your restaurant might not need much extra consideration for staffing outside special events. Are there any events that have special staffing needs? Finally, before building a holiday schedule, your restaurant needs a plan for its restaurant events program.
Technology moves from a tool of convenience, to a safety requirement in stadiums and arenas – In the past, technologies that analyzed and reported the length of lines at restrooms and concessions stands were a convenience – a nice perk to keep fans from missing too much of the event. Jerry Abiog, Co-Founder/CMO Standard Insights.
20% for regular service and 22% for contracted events. Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., What prompted the change? of their sales.
20% for regular service and 22% for contracted events. Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., What prompted the change? of their sales.
Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Patrick's Day remains a crucial event for beverage suppliers and operators, particularly in cities with rich Irish heritage like Chicago and Boston.
GreenPoints™ This Certified Green Restaurant® has 100 percent LED lights, Green-e Energy Certified Green Wind Power that offsets 100 percent of energy usage, and BOH and FOH composting. Rushmore in Keystone, South Dakota has implemented 80 environmental steps and earned 477.65
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