Culinary Cues

MAY 16, 2022

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. As a cook or chef there are many days that go well and a few that challenge the best.

Café 439

Café Front of House Point of Sale Back of House 439

Culinary Cues

DECEMBER 5, 2023

There are films that become representative of a generation and sometimes of a life lesson – occasionally both. We remember a line or two that is always there to remind us, to give us pause, or inspire us to reconnect with something or someone. You want more! The fact of the matter is: “Wax On, Wax Off” is great advice.

Kitchen Safety 446

Kitchen Safety Food Safety Back of House Front of House 446

Culinary Cues

FEBRUARY 1, 2021

I am optimistic and realistic at the same time. This is the Yin and Yang of the environment where restaurants live today. This is the Yin and Yang of the environment where restaurants live today. It is because of these people that I am very bullish on the future of the restaurant business.

Small Business 445

Small Business Front of House Customer Service Communication 445

Culinary Cues

SEPTEMBER 14, 2019

It might be an in-service training session, a one-on-one demonstration to a young cook, a pre-meal session with front-of-the-house, or even a simple “words of wisdom” post on the employee bulletin board. COMMUNICATE. The best leaders shine as great communicators. TEACH SOMETHING NEW EVERY DAY. HAVE A PLAN.

Front of House 322

Front of House Communication Reference Back of House 322

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. I just listened to a podcast from Dr. Sanjay Gupta, whom I think we all know of, as he wrestled with the impact that technology has on his own three daughters and society as a whole. How dangerous is this?

Technology 416

Technology Social Media Back of House Front of House 416

Culinary Cues

JANUARY 15, 2022

It is also this potential that allows teachers to change the direction of a young student’s life, a garden expert to beautifully landscape a home, a plumber to turn copper into a work of art, an electrician to properly wire a house, or a cook to prepare a perfect restaurant meal. Each person has something to offer and a need to do so.

Uniforms 450

Uniforms Front of House Food Safety Healthcare 450

Modern Restaurant Management

APRIL 14, 2020

“RestaurantsAct.com provides a home page for all industry stakeholders to obtain the latest information on their state, as well as at the federal level, and also a dedicated platform to share with Congress how important restaurants and employers are as community cornerstones.”

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Culinary Cues

JANUARY 6, 2020

Those who are proponents of systemic thinking know that even the smallest decision, especially one made in a vacuum, will domino and cause havoc on numerous fronts. White tower decisions without a grasp on the systemic impact of those decisions is a common flaw of leaders who are out of touch with reality. A short while back the U.S.

Government 306

Government Front of House Small Business Back of House 306

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Hot Schedules

MAY 10, 2021

Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Finding skilled talent isn’t easy.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

AUGUST 15, 2022

Check out this blog and video on the top 9 interview questions to ask as an owner. Are you a restaurant owner looking for question to ask potential candidates? There are a lot of jobs available in the restaurant industry. But there's one thing between you and the role you want: the interview. Table of Contents. Common Interview Questions.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

QSR Automations

JANUARY 31, 2025

Bridging the Front and Back of House into a Seamless Restaurant Operation ConnectSmart Host is your ultimate front-of-house solution, offering smart table management, waitlist tracking, reservations, and guest communication tools. Real-time communication of large party seating prevents kitchen overwhelm.

Waste 52

Waste Front of House Operations Back of House 52

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Restaurant owners and operators wear a lot of hats. We live in a world where diners are inundated with choices. There are more options for eating out than ever before.

Seating 221

Seating Email Marketing Marketing SEO 221

Restaurant365

AUGUST 27, 2021

Here are a few critical ways you can proactively and effectively communicate your culture to potential hires. Cultivating an intentional online presence can help you positively communicate your restaurant culture. Accurately represent your unique front of house or back of house teams? Cultivate an online presence.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Modern Restaurant Management

MAY 12, 2020

Because of its initial success and tremendous popularity, The Dining Bond Initiative will remain a permanent and ongoing program that will help raise money for the restaurant community. Restaurants are a vital part of our communities and our lives. Dining Bond Goes Global.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Restaurant365

JULY 24, 2020

The focus of this blog post is to help existing restaurants launch their own ghost kitchens. Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. What is a ghost kitchen? How a ghost kitchen works. Size of U.S.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Focus POS

JANUARY 15, 2020

From front-of-house to back-of-house operations, restaurant technology can be leveraged to streamline it all. From front-of-house to back-of-house operations, restaurant technology can be leveraged to streamline it all. Here are a few ways you can do this: Streamlined Restaurant Operations. Labor Management.

POS 151

POS Front of House Loyalty Program Inventory 151

Focus POS

DECEMBER 11, 2019

Excellent service in-house and out-of-house. A KDS streamlines communication between front and back of house to ensure timely and accurate order prep. Approaching 2020, restaurants need to make a conscious shift toward offering future-facing operations with the ability to meet the expectations of their customers.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” That’s just something which, happily, comes with the territory.

Technology 107

Technology Front of House Customer Service Back of House 107

Focus POS

NOVEMBER 8, 2022

Kitchen Display Systems (KDS) can allow communication at the speed of light between the front and back of the house, but only if they are set up perfectly for your space. The ideal person to help is not only an expert in restaurant POS software but is also local to your area and knows what makes your part of the world unique.

POS 78

POS Front of House Back of House Mobile Ordering 78

Clover - Restaurants

SEPTEMBER 4, 2024

In each case, the table will need cleaning and set-up before the next party of guests can sit down. Table turnover rate (TTR) refers to the time a party of guests spends sitting at their table in your establishment–whether it’s a quick-service restaurant, fine dining, or something in between. Divide by the number of tables in your restaurant.

Front of House 88

Front of House Mobile Ordering Back of House Customer Service 88

Restaurant365

JANUARY 7, 2020

However, just as in many other industries, mobile app innovation in communications and engagement is adapting to improve retention of this changing workforce. Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager. Overview of How Employee Mobile Apps Have Improved Restaurant Management.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. Use your servers and other front-of-house employees to facilitate your takeout service. You can also bypass third-party delivery commissions and fees, keeping the delivery fees in house.

Delivery 107

Delivery Front of House FOH Mobile Ordering 107

QSR Automations

MARCH 4, 2025

From streamlining kitchen operations to improving communication between front- and back-of-house or enhancing the guest experience, Im drawn to solutions that ease the workload for operators and staff. Jennifers leadership, innovation, and vision have been instrumental in driving our success. How did you begin your journey?

2025 52

2025 Technology Social Media Front of House 52

QSR Automations

AUGUST 8, 2024

Seamless Front and Back of House Communication Effective communication between the front and back of house is essential for smooth operations. Seamless Front and Back of House Communication Effective communication between the front and back of house is essential for smooth operations.

Operations 52

Operations Front of House Back of House Social Media 52

Focus POS

JUNE 17, 2019

Good restaurant point of sale software will have the flexibility to accommodate different types of ordering (in-house, online, self-service). Improved communication between front-of-house and back-of-house will speed up service and improve customer satisfaction. Restaurant Point of Sale Software. Flexibility.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

The Restaurant Group

JANUARY 26, 2023

It’s advisable to allot 60% of your available space to the front-of-house area and dedicate the remaining 40% to the back-of-house area. Streamline Staff Communication Factor in human needs while designing your kitchen space. Your kitchen must allow staff to interact and communicate with each other easily.

Design 78

Design Kitchen Safety Food Safety Front of House 78

Restaurant365

MARCH 3, 2020

Grouping positions that vary between hourly and salary pay, like front-of-house staff (servers, hosts, and bartenders), back of house kitchen staff (cooks, dishwashers), and management staff, can help you track labor cost on a more granular level. Labor is one of the biggest expenses for a restaurant.

Front of House 99

Front of House Point of Sale Back of House Fine Dining 99

Xtra Chef

MARCH 25, 2020

With our close connections to our customers and many of our employees coming from the industry, we feel especially connected to the struggle that our community is facing right now and are committed to creating resources for you to lean on for support. Communicate with customers. Make the most of your inventory.

Front of House 93

Front of House Online Ordering Social Media Customer Service 93

Perfect Daily Grind

JUNE 21, 2020

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. The market isn’t the only thing that’s changed. The world has too, and this will impact the behaviour and preferences of 2020’s coffee shop consumer. The Average Coffee Shop Consumer. Let’s take a look at what today’s coffee shop consumer cares about. “The

Café 179

Café Consumer Goods Customer Experience Beverage 179

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. In this blog, Part 2 of 2, we explore critical restaurant KPIs about your BOH data to review for long-term profitability. Restaurant KPIs impacting a profitable back of house. Read Part 1 here ).

BOH 78

BOH FOH Back of House Point of Sale 78

Restaurant365

JUNE 3, 2022

Whether you are the front of house, back of house, bar, or general manager you have most likely had bouts of job burnout. The Great Resignation our entire industry worried about attracting and retaining enough quality restaurant employees to keep our doors open. Dedication. Resourcefulness.

Management 78

Management Management Back of House Front of House 78

Sling

JULY 4, 2021

Then, like the video you shot, display them on all your social media channels, on your website, and in your blog posts. Restaurant marketing has changed dramatically over the past 20 years. With the rise of the internet and the ubiquity of smartphones and tablets, the vast majority of marketing efforts are concentrated online.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

QSR Automations

JANUARY 15, 2024

Enhanced Communication and Collaboration Efficient communication is the backbone of any successful restaurant operation. ConnectSmart® Kitchen facilitates enhanced communication and collaboration among kitchen staff, servers, and management.

2024 52

2024 Operations Front of House Social Media 52