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Embracing the Future: Key Trends Shaping the Restaurant, Bar, and Hospitality Industry in 2025

Modern Restaurant Management

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Cross-Functional MarTech Strategy Is Powering Loyalty and Guest Experience

Modern Restaurant Management

As restaurant brands grow, there is an increasing realization that loyalty and guest experience cannot live in isolated departments anymore. From loyalty retention to order accuracy to app reviews, cross-functional collaboration is what transforms guest expectations into business outcomes.

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Sound Decisions about Music in Your Restaurant

Modern Restaurant Management

Music done well in restaurants makes all the difference in how long guests will stay, whether they have a good experience and most importantly, how much money they will spend. When someone goes to a nightclub or live music night at a bar, the expectation is that it will be loud and they may have to shout to be heard.

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Beyond the Menu: Maximizing the Use of QR Codes

Modern Restaurant Management

Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. McDonald's started incorporating QR codes across their mobile apps and throughout their brand loyalty programs. Not at all.

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‘Cookie-Cutter Marketing Doesn’t Work in this Industry.’

Modern Restaurant Management

” to reflect their marketing philosophy and experience in both sectors. Why did you want to open a marketing firm with a bar/restaurant/hospitality niche and what is the significance of the name Embark? But with my extensive experience in restaurants, I didn’t want to limit myself. And I love that. And I love that.

Marketing 474
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From Kitchen to Counter: Outfitting Your Team for Comfort, Style, and Brand Visibility

Modern Restaurant Management

The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement. By representing your brand, customers are helping create visibility that goes far beyond your storefront.

Uniforms 221