Modern Restaurant Management

MARCH 16, 2020

The National Restaurant Association has provided a list of best practices to ensure business continuity. " "This is a very challenging time, and we're experiencing something we have never had to deal with before," said Jennifer Petrocelli, executive director of The Preston House & Hotel, a participating restaurant. "We

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

MAY 6, 2021

Restaurant owners were forced to grapple with a question they may have never thought they would have asked themselves pre-pandemic: “Will my business survive?” As vaccination rollouts continue and business restrictions lessen, a resurgence in patronage will likely begin. Promoting Safety.

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

APRIL 14, 2020

" "As a small business owner these unprecedented times are very overwhelming," said Rick Fernandez, owner of 3N1 Sports Bar & Grill in San Diego. "Cox " "As a small business owner these unprecedented times are very overwhelming," said Rick Fernandez, owner of 3N1 Sports Bar & Grill in San Diego. "Cox

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. “The ability to customize delivery limits and costs to our customers was especially powerful, as it helped us remain competitive at a cost our business can afford.”

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Culinary Cues

APRIL 1, 2024

Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration. SOME TIME IN THE LATE 1960’S: Walking through the back entrance to the Statler Hilton Hotel was like stepping into a totally different world.

Back of House 421

Back of House Kitchen Safety Hotels Front of House 421

Modern Restaurant Management

OCTOBER 24, 2024

These trends are driven by Millennial and Gen Z consumers, who are more willing to pay a premium for sustainable products; those consumers also tend to be more online and acutely aware of the impact of business practices on the lives of people and the future of the planet. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First Utmost care and attention is required today."

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JUNE 9, 2021

Fresh prepared produce delivers many benefits to foodservice operations from cost and labor savings along with increasing back of house efficiency, food safety, and freshness. As restaurants are now bouncing back strongly, the supply chain is adjusting. Fresh Prep Basics. Supply Chain Shortages. Ease Labor Shortages.

Kitchen Safety 421

Kitchen Safety Food Supply Fast Casual Food Safety 421

Modern Restaurant Management

APRIL 20, 2020

Healthcare workers are risking their health to protect ours, and restaurants are fighting to stay in business. “With orders down so much right now, feeding hospitals makes a huge difference to our business,” said Paul Barker, Owner of Pauli’s in Boston. ” Small Brand, Big Heart. Feed the Front Line.

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

Modern Restaurant Management

APRIL 27, 2020

Small Business Administration (SBA) Jovita Carranza and U.S. million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

The Rail

DECEMBER 2, 2024

As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. This growth is fueled by increasing internet penetration, smartphone proliferation, technological advancements, the COVID pandemic, and the emergence of cloud kitchens. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 27, 2020

Small Business Administration (SBA) Jovita Carranza and U.S. million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Culinary Cues

JULY 31, 2023

A few years back, I posted an article about the UNWRITTEN RULES of the kitchen. It was an attempt to outline those universal guidelines for success in a kitchen, those attributes, and expectations of anyone who ties on an apron. Anyway – use as you see fit.

Kitchen Safety 413

Kitchen Safety Back of House Front of House Food Safety 413

Modern Restaurant Management

SEPTEMBER 30, 2020

Most Important safety initiatives. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. How Comfortable are Diners? Some highlights inlcude: Consumers' projected dining out frequency. Primary reasons for dining out less.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

JULY 28, 2021

There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction. At times, it's a civil war between your front-of-house and back-of-house teams. Recommended Reading: Data-Backed Ways to Engage Employees and Reduce Restaurant Turnover.

Communication 430

Communication Management Management Front of House 430

EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. Hopefully, we get them back.”.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 26, 2021

With a portfolio that already includes brands like Applebee’s®, Panera Bread®, Taco Bell® and Arby’s®, the newly acquired Pizza Hut and Wendy’s restaurants will further Flynn’s goal of diversification. billion in sales and employing 73,000 people in 44 states. KFC’s Generosity.

Franchise 429

Franchise Franchising Fast Casual Loyalty Program 429

EATER

APRIL 8, 2021

So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. The downtown Dallas restaurant was consistently listed as one of the best in the city, but suddenly, fears about an emerging pandemic were keeping folks home. Café Momentum is more than just a restaurant, though.

Training 307

Training Café Kitchen Safety Back of House 307

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. All tasks in a restaurant are interconnected. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. In a busy restaurant atmosphere, shouting out orders in the kitchen or needing to speak with someone in the front of the house can slow communication and the orders getting out to the customers.

Customer Service 275

Customer Service Front of House Communication Kitchen Safety 275

Modern Restaurant Management

JUNE 12, 2020

To support its franchisees, who are independent business owners, in hiring and retaining employees who embody the brand’s core values, Dunkin’ is taking several steps to welcome new restaurant employees and promote the timely and much-needed opportunities its franchisees are providing.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

MAY 12, 2022

The outlook is improving for many restaurants as COVID-19 restrictions loosen and guests make their way back to their favorite establishments. First, take stock of normal in-house use in the kitchen – consider how frequently are you making batches in your own restaurants. The process can be a little intimidating.

Retail 450

Retail Certification Seasonal Menu Insurance 450

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. " "It's going to be a long road back to normal," said Steven Hall. "Even Dining Bond Goes Global.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.

2023 294

2023 Front of House Customer Experience Customer Service 294

EATER

NOVEMBER 29, 2021

Shared lodging like bed and breakfasts, boarding houses, and room rentals are falling out of favor, replaced by contactless, host-less vacation rentals. I, however, came back with boiled eggs. But at what cost? They weren’t packed away in the cargo hold; they were plastered in my memory.

Back of House 284

Back of House Travel Website Management Hotels 284

ChowNow

JULY 17, 2024

An operations plan is a crucial component of your restaurant’s business plan. For example, “Our objective is to deliver a consistent dining experience that delights our customers, achieves operational efficiency, and maintains a high standard of food safety and cleanliness.” What do you aim to achieve?

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

EATER

JUNE 14, 2023

It seemed like a sure thing: Loba Pastry + Coffee was Chicago magazine’s Best New Bakery in 2016, among other plaudits, and Velazquez Lindsten, who got her start as a pastry chef in Chicago’s fine dining kitchens after immigrating to the U.S. Kreiter Looking back, I can see every mistake I made very clearly. That was so silly.

Fine Dining 240

Fine Dining Kitchen Safety Back of House Small Business 240

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Yard House was also recognized for its ten plant-based dishes that feature Gardein’s plant-based chicken. Despite skyrocketing demand for plant-based food across the U.S., This data covers U.S.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

EATER

MAY 28, 2020

Now, Tate is staying in a spare room at his mom’s house in Philadelphia. With multicourse dinners out of the question during the coronavirus pandemic, he’s cooking in her kitchen, posting a menu on his Instagram , and selling dishes to the public for $10 to $12 each. Leigh-Ann Martin chats with guests at one of her pop-up dinners.

Front of House 257

Front of House Kitchen Safety Events Dine-in 257

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

EATER

NOVEMBER 11, 2020

I don’t understand why it’s up to me as a small-business owner to search my conscience every month to decide whether or not to support my employees,” she said at one point. It’s a matter of extinction,” the chef and restaurateur Pim Techamuanvivit said when we first spoke in August. Where is the conscience of the country?”.

Cash Management 364

Cash Management Insurance Point of Sale Back of House 364