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In those early days of European coffee houses, during the 17 th century, politics were the main source of conversation. In the American colonies, public houses, or taverns, followed suit as meeting places for the common man and self-proclaimed intellectuals. Today we are engulfed in information and misinformation.
Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. After all, when teams are aligned and able to provide quality service almost instantly, guests notice, appreciate the teamwork and keep coming back.
– Salad House CEO Joey Cioffi In 2025, restaurant chains will increase their usage of connected equipment to be more responsive, resilient, and ready to meet evolving customer expectations in a data-first, efficiency-focused world. At the same time, technology is poised to play an even bigger role in the coming year.
In the back of the house, rampant inflation and ongoing supply chain disruptions are cutting into margins. Simultaneously, staffing is an urgent and ongoing front-of-house concern. It is even more so for independent restaurants, which usually have one manager for all front- and back-of-house duties.
Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. And according to Technomic, Inc.,
The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs.
For franchises, that means making sure your evaluations and data collection house in order. However, creating your own internal standards has two advantages: You can consistently inform your employees on how to behave. Use Front and Back-of-House Dashboards to Stay Aligned. Define Data-Based, Measurable Standards.
Today’s restaurants face obstacles on many fronts. For example, restaurants can reduce or eliminate temperature checks by replacing manual hardware with IoT and automation technologies that monitor and report this information. Simplify Front of House Processes. Optimize Food Safety Protocols. trillion each year.
When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry.
Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news.
We'll look at what artificial intelligence is and how it's being used in three different areas of the restaurant industry: back of the house, front of the house, and marketing. Let's start with the back of the house.
To have a successful restaurant, the owner or manager must be skilled at managing both front-of-house and back-of-house functions. To help increase these profit margins, restaurant owners sometimes focus more on changes they can make to front-of-house, such as increasing their prices or boosting liquor sales.
Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff. Yes, ordering and payment is important.
Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. That system needs access to the internet in order to keep functioning.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1
Strategic use of color should inform uniform design decisions. Dark colors in back-of-house environments provide practical benefits by concealing inevitable kitchen stains, while lighter palettes in customer-facing positions create perceptions of cleanliness and approachability.
This digitization of the edge will not only enhance the experience, but also create a natural method of collecting data about your guest – who they are, their preferences, how often they visit, how they pay and how you can bring them back to your restaurant more often. And this will take some time.
Front-of-House. Let’s come back to Henry. Perhaps you’re a large restaurant chain that has locations all over the country? If you fit into any of these categories and you’re wondering why restaurant technology is a worthwhile investment, then keep reading. Henry is ready to order some dinner.
Do the best you can to have your staff to remove items from walls, bar areas, back of house etc. For instance, kitchen spaces require more of a semi-gloss style of paint than the front of house because semi-gloss is easier to clean without leaving marks or creating unsightly shiny marks on the wall that would need refinishing.
The quicker businesses can feed that informationback into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. So much data is generated at every point within a restaurant, whether fast casual or fine dining.
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.
Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.
It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. These quick, informal chats can help you gauge how your employee feels in their role and extends an invitation for open conversation. A little thank you goes a long way.
From digital menus to contactless payment options, restaurants today are flocking to front-of-house touchless technologies to keep customers safe and coming back. They might even have to come back when the schedule changes or when they need to request time off. Going Digital.
Covering everything from revenue to insights on the waitlist, data can give important information about how a restaurant is performing and how they are improving the guest experience. Vichich’s background is in the front of the house. The importance of restaurant data is the focus of this episode of The Main Course.
In between major changes it may help to implement some front-of-house upgrades using minimal capital and labor. In between major changes it may help to implement some front-of-house upgrades using minimal capital and labor. Your back-of-house equipment may well be long overdue for upgrades.
If you pull a joker, the meal is on the house. When your customers are looking for somewhere to eat, they type what they want into Google to get the information they need. This information includes your location, hours of operation, menu, and reviews. Promoting your restaurant should start with promoting the food itself.
By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Inventory stock changed significantly.
And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors. 34 percent of respondents saying they plan to prepare more meals at home. "It's
The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.
Gives front-of-house teams the resources to provide better customer service. Whether a restaurant has one location or multiple, a digital communication tool can be used to align all employees to information like policies, menus, and promotions for continuity of service. But restaurants can’t survive on one-and-done diners.
"Guests want to know what items are included in each dish, where the products come from, and other information like allergens. . "Guests "Guests want to know what items are included in each dish, where the products come from, and other information like allergens.
Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online. When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. billion in revenue. It meets customer expectations.
Undoubtedly, most restaurant owners are eager to flip their closed signs and to welcome back their beloved patrons. Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. Though a handful of U.S. However, it won’t be business as usual. Employee well-being.
Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools. Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software.
The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. A 2021 OpenTable survey of more than 21,000 diners revealed that 52 percent of diners find the latest information about restaurants online and 42 percent learn from word of mouth.
Youre giving just enough information to spark interest without overwhelming or confusing them. Be specific about standout elements For example, Arroyo Chop House shares with customers that they serve only the highest grade of domestic wagyu beef. Is your burger piled high with house-cured bacon? Is your pasta handmade daily?
Signs and graphics have been and will continue to be integral to restaurant owners’ success as they navigate the ever-changing process of getting back to business. As restaurants reopen their doors once again, visual communication solutions help inform, direct and protect both customers and team members. Front of House.
Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.
Managing multiple third-party delivery platforms can feel like running several businesses at once. Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. This setup forces staff to constantly switch between devices, increasing the risk of missing an order or making mistakes.
With a strong network, managers can receive up-to-date information about sales trends, peak hours, and customer preferences. This data can be used to make informed decisions about staffing, menu changes, and promotional offers. This efficiency level reduces waste, saves time, and ensures a high standard of food quality.
Before you spend the money and roll out a dozen new tablets across your front of house and kitchen, its worth asking: Are these things actually built for the job? That means fewer errors, faster service, and no more wasted steps running back and forth to a POS terminal. Lets break down what to look for in a restaurant tablet.
Keeping your office door open is the fastest way to get information about what’s going on at your restaurant. When your team doesn’t have to think about how to communicate, they can more easily share and receive information. A simple way to make yourself more accessible to employees is to have an open door policy.
Safety First features several one-page summaries and infographics that distill the most essential information for restaurants around the country to display. “Restaurant operators and workers have been working around the clock to bring their restaurants back—and finally they’re seeing that they have a chance.
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