Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Restaurant Clicks

SEPTEMBER 8, 2021

Savor Weinkeller Tide and Vine Oyster House Red Coach Inn The Griffon Gastropub AG Inspired Cuisine Bakery Restaurant & Lounge Flying Saucer Restaurant Niagara Brewing Company Pho Xyclo Queen Charlotte Tea Room Zaika Indian Cuisine & Bar Wine on Third Top of the Falls Skylon Tower Casa Mia Ristorante Hard Rock Cafe. Weinkeller.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Restaurant Clicks

SEPTEMBER 19, 2021

Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Lancaster is one of the most underrated food cities in Pennsylvania. While it’s famous for Amish country, theatre, and rich history, there’s more than mashed potatoes and gravy in this charming city! Best Restaurants in Lancaster.

Seasonal Menu 148

Seasonal Menu Fine Dining Reservations Food Order 148

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Ono Food Co.

Food Truck 117

Food Truck Customer Service Customer Experience Front of House 117

Restaurant Clicks

NOVEMBER 5, 2021

Although some would clarify that Olive Garden is not authentic Italian food, satisfied customers know the most important thing: the food is delicious. Tour of Italy Shrimp Alfredo Breadsticks Chicken & Shrimp Carbonara Zeppoli Eggplant Parmigiana Lasagna Fritta Grilled Chicken Piadina Cheese Ravioli House Salad Cookie Butter Cake.

Ordering 104

Ordering Menu Back of House Dietary Restrictions 104

Restaurant Clicks

NOVEMBER 13, 2021

If you are trying to find out where to eat in Nashville to experience it, any of the restaurants on this list are pushing the envelope and inventing new ways to put the culture of the South on a plate. City House. View this post on Instagram A post shared by City House (@cityhousenashville). Arnold’s Country Kitchen.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 166

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 166

EATER

JUNE 12, 2023

Lille Allen/Eater A quest to understand the illogical appeal of the old and “just fine” We were driving home from Sedona, Arizona, to Los Angeles. There were blue skies and snow-capped red mountains; I’d like to think we were listening to Willie Nelson, but it was probably Haim. I scrolled through Yelp. Burger King and Carl’s Jr.

Dietary Restrictions 91

Dietary Restrictions Back of House Fine Dining Food Truck 91

Restaurant Clicks

OCTOBER 11, 2021

While several of these restaurants are in downtown Atlanta, Canoe offers an experience that’s a bit less urban. Atlanta is often a meeting place for faraway friends because of the Hartsfield-Jackson Atlanta International Airport (the largest and busiest in America). Of course, no matter who is visiting Atlanta, your group will have to eat.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Restaurant Clicks

NOVEMBER 7, 2021

The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. Situated between Lake Washington and Puget Sound, Seattle was once a hub for the lumber industry.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 100

2019 Compost Mobile Ordering Point of Sale 100

EATER

SEPTEMBER 10, 2020

We were just plowing that money back into our business hoping this would grow,” he says. Food shows are the only way we can really get our product in front of our customers and get new accounts,” he says. He’s been looking for a company that can manufacture stronger packets ever since, but he still hasn’t found one.

Food 65

Food Catering Small Business Retail 65

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Restaurant complaints are unavoidable in the hospitality industry.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Tundra Restaurant Suppkly

MAY 3, 2017

Not only will it make you look more professional, but it’ll help you upsell items that may go well with whatever the customer might be ordering. Plus, knowing the menu is great when it comes to accommodating people with allergies, dietary restrictions, or other substitution requests.” – Dave. “I Honesty gets tips from me.

Dietary Restrictions 37

Dietary Restrictions Customer Service Back of House Customer Experience 37

Mad Mobile

FEBRUARY 5, 2024

The problems draining your efficiency are all too familiar: Manual, multi-step tasks from order taking to order entry to payment Outdated tech with poor user experience: does it take your staff several minutes to input an order? Servers submit orders the second customers are ready – no lines, no waiting. The uniforms.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Casual dining – 28%. Fine dining – 28%. Every establishment’s goal is to deliver an outstanding customer experience. Quickservice – 29%.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

EATER

FEBRUARY 1, 2022

Telly Justice and Camille Lindsley are creating a blueprint for fine dining’s queer future with their upcoming New York City opening, HAGS The dining room at 163 First Avenue in New York’s East Village is barely big enough to fit two people standing side by side.

Fine Dining 98

Fine Dining Front of House Dietary Restrictions Back of House 98

Open for Business

OCTOBER 12, 2022

Choice overload, or the inability to make a decision due to too many choices , can hurt the guest experience. You may consider an extensive menu to appeal to pickier eaters and those with allergy or dietary restrictions. Next, think back on your star dishes that are most loved or profitable. How do you organize a menu?

Menu 78

Menu Dietary Restrictions Seasonal Menu Design 78

Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Menu Planning Tailoring your menu to perfection for a dining experience that keeps customers coming back for more.

Menu 52

Menu Dietary Restrictions Allergens Seasonal Menu 52

Touch Bistro

MAY 31, 2021

A restaurant CRM is key to getting to know your customers and personalizing service at scale. A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. As a restaurateur, you’re not only in the business of food.

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Restaurant Clicks

JUNE 22, 2021

You may not be familiar with the term “prix fixe menu,” but you’re more than likely familiar with the concept, which has been a staple of both fine-dining and casual restaurants for decades. With a prix fixe menu, the food and the final cost are both decided from the outset, leaving you with nothing to do but sit back and enjoy the journey.

Menu 78

Menu Fine Dining Dietary Restrictions Seasonal Menu 78

Modern Restaurant Management

FEBRUARY 6, 2020

” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. ” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton.

Franchise 123

Franchise Franchising Fast Casual Customer Experience 123

EATER

JULY 6, 2022

Blue Hill at Stone Barns’ alluring story — that a fine dining restaurant could be a model for changing the world — seduced diners, would-be employees, and thought leaders alike. Schaible kept a notebook in his back pocket to write down everything he learned: how sheep-grazing patterns affect flavor, the proper way to butcher old dairy cattle.

Compost 127

Compost Front of House 2014 Back of House 127

Modern Restaurant Management

OCTOBER 8, 2020

Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. Staff can also opt to change cooking times and alter portion sizes for foods coming out of the hopper to map back to customer customization requests. "Intel®

Kitchen Safety 134

Kitchen Safety Online Ordering Food Safety Point of Sale 134

Modern Restaurant Management

JUNE 19, 2020

” “The addition of SuperFi enables us to extend our reach and better serve our customers, while complementing our strategy that is focused on innovation and expansion,” said Robin Johnston, COO of Bloom Intelligence. PPP Forgiveness Links and EZ App. Click here to view the EZ Forgiveness Application.

Food Safety 112

Food Safety Customer Experience Website Management Employee Relations 112

Modern Restaurant Management

AUGUST 28, 2020

A unique partnership with the James Beard Foundation (JBF) complements the launch of the film through a custom mentorship program, presented by KitchenAid, developed to advance women in culinary arts and support the industry at large as it rebuilds.?. 'A Woman's Place' on Hulu.

Allergens 116

Allergens Kitchen Safety Guest Recovery Customer Service 116