The Restaurant Times

JANUARY 24, 2022

For example, restaurant owners have to make decisions on how to improve the speed of the ordering and payment procedures, how to deal with changing customer preferences, and how to deliver exceptional at-home experiences to their customers, among other things. Enhance Customer Experience With Table Ordering App.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 189

Operations Front of House Customer Service Customer Experience 189

7 Shifts

JUNE 20, 2022

While that popularity has generated excitement about the prospect of these dining room-less restaurants, it's important to remember that ghost kitchens aren't an easy thing to pull off. There's no dining room, no storefront, no servers, and in some cases not so much as a sign. Table of Contents. What is a ghost kitchen?

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Meanwhile, our research indicates that consumers want even more speed and convenience when dining out.

Front of House 193

Front of House Mobile Ordering Customer Service FOH 193

7 Shifts

OCTOBER 12, 2022

Full-service restaurant, fine dining. Does not take into account level of experience, position, or standard of service provided. This approach incentivizes servers to create a stellar experience for every party, as they directly benefit from higher tips. Find the full guide to restaurant tip outs here. Incentivizes servers.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Customer Service 59

Restaurant Clicks

JUNE 3, 2021

The weather is beautiful, and we are all ready to dine outdoors in the Washington, D.C. Outdoor dining is a favorite amongst Washingtonians, and we have rounded up the leading restaurants you should try! Best Outdoor Dining Restaurants in DC. This article includes restaurants that are diverse, and they are all outstanding.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. 2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5

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2021 Front of House Social Media Back of House 370

Restaurant Clicks

DECEMBER 21, 2021

Famous for its beer and Midwestern charm, Milwaukee also has quite a few luxurious private dining options. When I think of private dining, I think of personally customized menu choices that complement one another flawlessly and accommodate everyone in my group or party. Any private dining experience needs to be unforgettable.

Dine-in 110

Dine-in Book Fine Dining Website Management 110

7 Shifts

APRIL 3, 2023

an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. It leads to discrimination, sexism, and sexual harassment , and creates a disparity between the back and front of house. Restaurants can operate while paying staff a sub-minimum wage of just $2.13

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center.

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Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

JANUARY 17, 2024

First, Segment Your Audience Your guests want you to know their lifestyle and consumers often feel frustrated when the buying experience feels impersonal. According to PYMNTS’ Connected Dining Report , 58 percent of diners have already made their meal choices before logging into an app.

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Loyalty Program Mobile Ordering Customer Experience Back of House 195

Restaurant Clicks

DECEMBER 19, 2021

From delicious Bourbon bars to mouth-watering steak houses, private dining and restaurant dining, in general, have expanded in Louisville over the last ten years. To learn more about where to catch an excellent intimate dinner after a long day at the derby, check out my list for private dining in Louisville!

Dine-in 111

Dine-in Front of House Back of House Fine Dining 111

7 Shifts

MAY 15, 2023

When the pandemic forced restaurant shutdowns, Huang turned his uncle's Fresh Meadows restaurant, Peking House, into a fried chicken popup, also called Pecking House, albeit with a spelling variation. I worked in fine dining for so long, I thought my career was always going to be in fine dining, and I'm not saying that I'm completely.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

Restaurant Clicks

DECEMBER 4, 2021

One particularly enticing prospect for a good time in Charlotte is to host a large gathering at one of Charlotte’s exquisite private dining restaurants. If not, then you’re missing out on one of the best ways to experience everything that makes Charlotte so unique. Best Private Dining in Charlotte. The Capital Grille.

Dine-in 117

Dine-in Fine Dining Website Management Book 117

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check. A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check.

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FOH Front of House Customer Service Back of House 221

7 Shifts

SEPTEMBER 1, 2022

At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Table of Contents. What does 86 mean?

Definition 360

Definition BOH FOH Front of House 360

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? Your employees know that this is not the best way to start a dining experience. Ask your staff!

Kitchen Safety 335

Kitchen Safety Back of House Front of House Customer Experience 335

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning a special event or want to go out to eat with a large group, you should check out the private dining rooms many restaurants offer. Read on for a list of the finest private dining in Chicago. Best Private Dining Rooms in Chicago. The selection of private dining at Joe’s is what makes it so unique.

Dine-in 114

Dine-in Fine Dining Book Events 114

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent year-over-year at fine dining and 3.53 percent, from 16.93

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

Restaurant Clicks

NOVEMBER 12, 2021

If you’re planning an event, like a milestone birthday, holiday party, or work dinner, you’ll want to check out restaurants that offer private dining. If you’re planning an event, like a milestone birthday, holiday party, or work dinner, you’ll want to check out restaurants that offer private dining. But, don’t be overwhelmed!

Dine-in 129

Dine-in Seasonal Menu Fine Dining Book 129

Restaurant Clicks

NOVEMBER 24, 2021

If you are exploring restaurants with private dining in the Seattle area, my extensive list will help you arrive at a final selection. Here are the fifteen best intimate dining venues in Seattle. Best Private Dining in Seattle. With a large sliding door, the dining area is delicately separated from the rest of the place.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Restaurant Clicks

DECEMBER 4, 2021

Plus, if you’re planning a romantic dinner for a special occasion, a holiday party, birthday, or other events, you’ll find some truly delicious restaurants for private dining in Denver. From private rooms and private chefs to secluded seating and enticing entrees, I’ve put together 15 of the best restaurants for private dining in Denver.

Dine-in 114

Dine-in Fine Dining Book Seasonal Menu 114

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. That system needs access to the internet in order to keep functioning.

POS 208

POS Front of House Cash Management Online Ordering 208

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check. A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check.

FOH 195

FOH Front of House Customer Service Back of House 195

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Plain and simple.

Fine Dining 396

Fine Dining Front of House Customer Service Customer Experience 396

Restaurant Clicks

DECEMBER 19, 2021

Maybe you’re making special dining plans for a birthday, family reunion, or other meaningful events. I’m going to cover a broad range of the best food and ambiance you can find in Albuquerque’s dining scene. Check out my list of the best private dining rooms in Albuquerque below! Best Private Dining Restaurants in Albuquerque.

Dine-in 114

Dine-in Seasonal Menu Book Events 114

Culinary Cues

JULY 12, 2020

They say we’re back. The kitchen lights are back on, deliveries arrive, the battery of ranges is fired up, and cooks (some of us) are welcomed back. Sure, there are temperature checks at the back door, masks donned upon arrival, and deep hand cleaning constantly throughout the day, but in reality no one knows if this is enough.

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Front of House Back of House Dine-in Food Truck 407

Restaurant Clicks

DECEMBER 5, 2021

With huge numbers of people milling around the city, private dining venues are necessary for special occasions, wedding receptions, or work dinners. With huge numbers of people milling around the city, private dining venues are necessary for special occasions, wedding receptions, or work dinners. Best Private Dining in Austin.

Dine-in 111

Dine-in Fine Dining Book Website Management 111

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Ask for references.

Specials 196

Specials Operations Hiring Front of House 196

Restaurant Clicks

DECEMBER 1, 2021

Even better, many great restaurants offer private dining, which is perfect for group events of practically any size and type. Even better, many great restaurants offer private dining, which is perfect for group events of practically any size and type. Check out my list of the best private dining in El Paso below! Cafe Central.

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Dine-in Specials Back of House Book 106

Restaurant Clicks

DECEMBER 27, 2021

For instance, while some people come to watch an invigorating Chiefs or Royals game, others may head to KCMO’s Historic Jazz District to experience live music. Many of them also offer private dining options if you want to celebrate any milestones, like an anniversary dinner or graduation party. Trezo Mare Restaurant & Lounge.

Dine-in 103

Dine-in Book Website Management Fine Dining 103

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

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Mobile Ordering Online Ordering Front of House Fine Dining 197