Modern Restaurant Management

JUNE 18, 2025

Music done well in restaurants makes all the difference in how long guests will stay, whether they have a good experience and most importantly, how much money they will spend. Many owners of restaurants don’t understand that music done well means more sales. Music and dining are all about expectations. Volume is another issue.

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Modern Restaurant Management

OCTOBER 26, 2021

There’s no denying consumer behavior has fundamentally shifted over the last couple of years, and it’s transformed the landscape of the restaurant industry along with it. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. million new downloads.

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Modern Restaurant Management

DECEMBER 1, 2021

percent and food-away-from-home (restaurant) prices have increased 3.6 From a consumer perspective, this means not only that food is more expensive across the board, but also that restaurant prices are rising at a higher rate than grocery-store prices, which might make going out to eat a less appealing option than dining at home.

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EATER

FEBRUARY 27, 2025

Mobile apps have boomed in popularity over the past five years , with tens of millions of downloads. It can also make restaurant service more efficient. Justin Sullivan/Getty Images Signage in a McDonalds restaurant advertises deals and loyalty rewards through the chains ordering app. It can remember your favorite order.

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Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. Frequent users (ordering from restaurants more than five times a week) were far more digitally engaged with brands. When asked about restaurant apps, 80 percent had at least two, compared to just three in five of all users.

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Modern Restaurant Management

APRIL 27, 2020

As the focus is now pivoting to reopen the economy, a number of resources are being provided to help restaurants learn about best practices. The National Restaurant Association released new guidance for operation reopening which provides a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus.

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Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

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ChowNow

MAY 30, 2025

If youre looking for restaurant promotion ideas, youre in the right place. Figure out your goal, then match it with a promotion that fits your restaurants operations and venue. A restaurant marketing strategy that works for a sports bar might fall flat at a vegan cafe. Start by asking: What are you trying to accomplish?

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Modern Restaurant Management

AUGUST 24, 2021

With the right digital tools in place, restaurants can acquire and utilize better data to sell more food and transition the perception of marketing from a cost center to a profit center. These are value-based questions, and they exist as a central feature in many of the CMO/CFO relationships I advise in the restaurant industry.

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Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. In fact, according to link management service Bitly, QR code downloads increased by 750% over an 18-month period starting in 2021.

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Hospitality Download Website Management Customer Service 450

ChowNow

JANUARY 22, 2021

Now that you’ve invested in your own restaurant app for online ordering , your next question is likely, “How do I encourage my customers to use it?”. Incentivizing app downloads is important because it gives you a boost in visibility and customer loyalty. Market your restaurant app via email. Run an app only promotion.

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ChowNow

MAY 16, 2025

Nearly every customer journey begins with a search on Google, then a scroll through several restaurant websites before something catches their eye. 62% of diners have been discouraged from ordering takeout or delivery because of a poor restaurant website experience.

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Modern Restaurant Management

JANUARY 24, 2024

During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. For example, Pizza Hut used QR codes to turn pizza boxes into an augmented reality game of Pac-Man, while Chili’s promoted the technology at its restaurants to help raise millions of dollars for cancer research.

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Modern Restaurant Management

SEPTEMBER 15, 2020

A prerequisite for working in the restaurant industry is often to be “quick on your feet.” As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. No-Touch Menus. Local Promotional Planning.

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ChowNow

FEBRUARY 28, 2025

You dont need a big-chain budget to attract new diners and increase their spending at your restaurant. In fact, I bet youd be surprised to learn that you already have everything you need to make a massive impact on your restaurants profits, and you can start today. Returning customers order up to 25% more after receiving these emails.

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Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

OCTOBER 1, 2020

Ever since the pandemic began, the restaurant industry has been in a sustained state of pivot. And yes, delivery is up (54 percent of people have utilized some form of restaurant delivery option). However, an important and perhaps somewhat surprising segment of the current restaurant mix is soaring: curbside pickup.

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Modern Restaurant Management

JUNE 8, 2020

Restaurants owners across the country are cleaning, sanitizing, and organizing in preparation for reopening in the post-COVID-19 era. states are continuing to mandate complete restaurant dining room shut-downs, the majority of them are engaging in either regional or complete reopenings. Have two words ever sounded so sweet?

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FOH BOH Front of House Employee Relations 507

Modern Restaurant Management

AUGUST 17, 2021

Over the years, tech companies like Apple, Facebook, and Google have released privacy updates without most restaurant marketers thinking twice about how they impact their ad strategies. So, as a restaurant marketer why do you need to pay attention to this iOS14 update ? How Apple's Privacy Update Can Impact Restaurant Marketing.

Social Media 531

Social Media Advertising Download Marketing 531

Modern Restaurant Management

MAY 31, 2022

More industries are becoming highly data-driven and the restaurant industry is no exception. For example, it's possible to track when restaurant employees clock in for their shift or which menu item performs the best. Are there other ways restaurants can use reports to succeed? Overview: Reporting in the Restaurant Industry.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

MARCH 23, 2020

Proactive marketing can be an effective tool for restaurants that can remain in operation during the COVID-19 crisis. As one way to help restaurants navigate this uncertain time, our team has created a short e-Book with marketing tips for restaurants. Among the highlights: Pickup Incentives. Kids Eat Free. Bulk Is Best.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

7 Shifts

FEBRUARY 16, 2024

When you run a restaurant, you need to get things done — not worry about whether they're done properly. That's why we created free templates to help you manage your restaurant team. Restaurant Schedule Excel Template Effective employee scheduling means finding the right mix of shifts and shift types for your business.

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Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Restaurant Resiliency. restaurant industry moving forward,” says David Portalatin, NPD food industry advisor and author of Eating Patterns in America. ” What Feeds Us.

2021 474

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Modern Restaurant Management

JULY 23, 2021

This year, 42 percent of restaurant brands plan to invest in customer loyalty programs. This is no surprise given that mobile has now become the restaurant industry standard, especially as the pandemic accelerated the need for digital ordering technologies. Restaurants must make loyalty programs accessible and convenient.

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Modern Restaurant Management

OCTOBER 8, 2020

The food and restaurant industry has been steadily moving toward greater visualization of menus options. ” Their study involved dessert, a high margin item that most restaurants desire to push. A restaurant or brand can push their own content to the customer. And it wasn’t just for a more tech-savvy Gen Z crowd.

Social Media 618

Social Media Customer Experience Technology Customer Service 618

Modern Restaurant Management

DECEMBER 9, 2020

The New York Times has a theory on the popularity of curbside pickup : people miss going to restaurants and stores. Restaurants across the country are adding and expanding their curbside services out of necessity, and consumers have started using them more, also out of necessity. Safety precautions at your restaurant.

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Email Marketing Online Ordering Food Safety Customer Service 533

EATER

OCTOBER 15, 2024

These restaurants try to tackle them all. Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. But restaurants have other, less visible sources of waste that also contribute to climate change. This story was produced in collaboration with Civil Eats.

Compost 288

Compost Food Equipment Waste 288

Modern Restaurant Management

JULY 13, 2022

Even in the best of times, it’s mostly been an uphill battle for single location restaurants to compete with chain franchises. Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. Multichannel Ordering.

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Modern Restaurant Management

APRIL 9, 2020

The restaurant sector has been especially hard hit by fallout from the COVID-19 (novel coronavirus) pandemic. million Americans according to the National Restaurant Association. It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. Step Up Cleaning and Sanitation.

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ChowNow

NOVEMBER 7, 2024

Third-party delivery and takeout apps introduced a world of convenience for diners and a valuable expanded revenue stream for restaurants. Restaurant owners need to know how to leverage the increased customer pool that apps provide in a smart, sustainable way to grow their business. Simple, actionable solutions are needed.

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Online Ordering Website Management Customer Experience Download 195

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. So, with so many restaurants offering great food and service, what was the differentiator? Operators can download the videos, microlearning, and customizable templates to deliver consistent training and reinforcement.

Training 545

Training Kitchen Safety Food Safety Website Management 545