Modern Restaurant Management

MARCH 20, 2025

Growing a restaurant or catering business is no small feat. The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should.

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Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. Data, Data, Data. As of 2024, over half of U.S.

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2025 Loyalty Program Social Media Fast Casual 419

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

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Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

JUNE 5, 2025

Food waste is one of the restaurant industry’s most persistent and costly challenges. According to ReFED , restaurants in the United States alone waste 5.76 With razor-thin margins, restaurants cannot afford to overlook how food waste directly impacts profitability, operational efficiency and job security.

Waste 294

Waste Operations Food Sustainability 294

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Identify your biggest pain points. Set clear goals.

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2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JUNE 19, 2025

Restaurants – and their trading partners – can be impacted by recalls at any time, even if they adhere to the strictest food safety protocols. If your restaurant or suppliers are involved in a recall, there’s a lot to manage. Do you know if any of these contaminated products were delivered to your restaurant?

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Management Management Food Safety Food Supply 221

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going.

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Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

MARCH 21, 2025

Do orders get lost in the shuffle between different platforms? If managing food delivery feels more like a headache than a revenue stream, youre not alone. With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery.

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Delivery Operations Food Online Ordering 195

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay.

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Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 4, 2021

While careful labor management has always been an important part of controlling prime costs in the restaurant industry, operators should be looking toward better ways to manage labor costs with competition for labor increasing and a potential minimum wage increase on the horizon. Here’s why. Smart Scheduling Assistance.

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Management Management Point of Sale 2000 547

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

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Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 2, 2021

Pho MPH will soon be opening a second location in Austin, thanks in part, to technology that enabled the restaurant to accomplish the pandemic pivot. Prior to restaurant lockdowns in March 2020, the establishment received the majority of its business through dine-in customers.

Online Ordering 504

Online Ordering Website Management Social Media Customer Service 504

7 Shifts

NOVEMBER 24, 2024

Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Today, we’re giving you a roadmap on how to do restaurant market research well.

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Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

JANUARY 26, 2021

As new challenges arise and consumers demand change, new technology solutions emerge to help restaurant owners keep up. The digital transformation will support restaurant owners in ways that may not have been previously possible. Your restaurant needs a unified approach that can prepare you for the challenges ahead.

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Point of Sale Cash Management Customer Service Technology 448

Modern Restaurant Management

APRIL 14, 2025

A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. For the third year in a row, consumers want more kiosks.

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Loyalty Program 2025 Fast Casual Mobile Ordering 332

Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. While screening candidates takes time, hiring software makes it easier. Life is busy.

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Hiring Email Marketing Communication Customer Service 515

Modern Restaurant Management

AUGUST 26, 2024

trillion by 2028, restaurants face a big decision. They must choose whether to use third-party online ordering platforms or handle delivery in-house. This guide helps restaurants pick the right way to deliver. Plus, it explores how to efficiently implement ordering platforms and optimise delivery operations.

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

APRIL 27, 2020

As the focus is now pivoting to reopen the economy, a number of resources are being provided to help restaurants learn about best practices. The National Restaurant Association released new guidance for operation reopening which provides a basic summary of recommended practices that can be used to help mitigate exposure to the COVID-19 virus.

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Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. In other words, it means providing services to individuals through digital platforms and technology.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? A well-structured restaurant training program will let you turn this around. Each restaurant has unique staff roles that require different types of training.

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Training Kitchen Safety Customer Service Food Safety 195

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. Lets break down what to look for in a restaurant tablet. Slim and stylish is fine, but in a restaurant, function beats form every time.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

7 Shifts

MARCH 22, 2021

The role of a restaurant manager is always in motion. But there are a number of different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews that show you the health of your business. Manager Log Books. Restaurant Employee Scheduling Software. Time Clocking.

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Management Management Book Communication 435

Modern Restaurant Management

DECEMBER 9, 2021

In the last few months, restaurants across the country from San Francisco to Cape Cod have announced closures to give staff a much-needed mental health break. Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. Burnout among restaurant workers is nothing new.

Customer Service 547

Customer Service Retail Food Safety 2021 547

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Management log books also cut down on confusion.

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Management Management Email Marketing Reservations 397

7 Shifts

FEBRUARY 10, 2022

Today is a big day for us, but an even bigger day for our restaurant partners. With these new funds, I'm tremendously grateful to be able to accelerate our mission— to simplify team management and improve performance for restaurants. Like many of our restaurant partners, I grew up working in the restaurant industry.

Hospitality 448

Hospitality Hiring Communication Training 448

7 Shifts

FEBRUARY 5, 2021

If the past few years have taught us anything, it’s that restaurant technology is no longer a nice-to-have. It’s a necessity for building a modern and future-proof restaurant. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Partender 3.

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Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Manages orders at peak hours so the kitchen isn’t overwhelmed.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

JUNE 30, 2022

Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. Here’s how food delivery software can help. Easier Order Management. Digitizing and Automating Order Allocation.

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Delivery Food Online Ordering Food Order 419

Modern Restaurant Management

FEBRUARY 14, 2025

With this in mind, what can restaurant operators expect from payments in 2025? Payment solutions will become increasingly embedded into industry-specific software, enabling businesses to streamline operations and leverage value-added services that can transform how they operate.

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2025 Sustainability Transportation Travel 275

Modern Restaurant Management

AUGUST 12, 2020

As the COVID-19 pandemic continues to significantly impact and disrupt businesses in all sectors, it has become clear that the restaurant industry has been one of the hardest hit by the crisis. Data from OpenTable projected that one in four restaurants won’t reopen after the pandemic. Strategically Cutting Back on Hours.

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Food Safety Online Ordering Website Management Food Order 508

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. It ensures process consistency and simplifies operations across multiple sites.

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Technology Management Management Operations 130

Modern Restaurant Management

MARCH 21, 2022

If there’s one thing you can count on in the restaurant industry, it’s change—especially these days. It is a particularly challenging time, to be sure, and the ever-shifting landscape demands agility of restaurant operators who must adapt to the changes in order to maintain their margins. and reporting.

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Technology Food Supply Inventory Supplies 508

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” ” to strategic decisions such as, “Should we use a patchwork of digital features or one platform?” ‘Stay out of the weeds’ or serve more patrons?

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Bar Operations Back of House Front of House 449

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. It's a necessity for building a modern and future-proof restaurant. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 28, 2021

This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Taking inventory is one of the most tedious processes in restaurant operations.

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Inventory Management Management Waste 520

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

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Online Ordering Website Management Point of Sale Inventory 491

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way. The result?

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Operations Online Ordering Customer Service Customer Experience 195