Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. Two new restaurant trends from the pandemic will likely remain: ghost kitchens and outdoor dining. Restaurants should continue to develop and evolve this business model in 2022 to diversify revenue streams and safeguard against any future disruptions.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

SEPTEMBER 28, 2023

According to 2020 Juniper research, approximately 53 percent of global transactions running through POS will be contactless in the next five years. Digital Kitchen Boards In the bustling environment of a restaurant kitchen, clear communication and efficient workflows are paramount.

Technology 491

Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

MAY 18, 2021

By August 2020, Americans reported ordering takeout 2.4 The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next?

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

APRIL 5, 2022

Ghost kitchens have gained significant popularity in the past few years, especially during the pandemic and post-pandemic era. In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. Ghost Kitchen to emerge as the New Normal in the Post-Pandemic Era?

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Culinary Cues

MARCH 16, 2025

Think back to March of 2020. Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. that are occurring regularly as our climate evolves. Every day brings new challenges to face, unexpected curve balls that throw you off balance. Do you remember what it was like?

Food Supply 232

Food Supply Customer Service Recruiting Delivery 232

Modern Restaurant Management

JUNE 6, 2022

Struggling to attract travelers during the height of the pandemic, hotels rented out their empty kitchens and banquet spaces to restaurateurs hunting for cut-rate space. In 2020 and most of 2021, ghost kitchens became a popular substitute for the traditional hotel kitchen.

Hotels 450

Hotels Customer Service Customer Experience Beverage 450

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 8, 2020

Like a chatbot, an IVR can learn from your requests and evolves to become more and more conversational. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. An IVR is a digital operator that fields your calls. Reading Your Mind.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Culinary Cues

JANUARY 8, 2021

Throughout history there are countless examples of those who ignore or seem paralyzed by the need to change as their industries or specific job descriptions evolve. The labor-intensive environments that have been typical in kitchens are nearly impossible to maintain. Think about the technology sector as a prime example.

2021 474

2021 Social Media Kitchen Safety Restaurant Law 474

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. As QSRs continue to evolve their technology capabilities, it’s important to look beyond the obvious options, like mobile app ordering and online delivery. Digital Menu Boards.

Employee Relations 493

Employee Relations Customer Experience Customer Service Online Ordering 493

Modern Restaurant Management

MARCH 1, 2023

An interesting tidbit about those dark days of 2020-21: restaurants, bars, food trucks and other establishments that were able to remain efficient with their back of house (BOH) services were most likely to survive and even thrive. Beyond the kitchen, make sure your BOH layout accounts for a well-run, efficient office space.

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

OCTOBER 24, 2024

At Sleepy Bee, our work towards B Corp certification began in the summer of 2020, a time when many of us in the industry were wondering, “What are we doing here?” The assessment is exhaustive and, for restaurants, it has to be done within the boundaries of the business model, which are not particularly flexible.

Certification 221

Certification Fast Casual Front of House Sustainability 221

Modern Restaurant Management

APRIL 2, 2020

Experienced a decrease in wages or loss of job on or after March 10, 2020. Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. Live in the U.S., an overseas U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 Restaurants Must Prepare For Continued Disruptions.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

MARCH 31, 2022

Attention is the new currency, and no empathy will be felt from the guest's perspective if the experience has not evolved since the world reopened. How do you see menus and loyalty evolving? Creative and impactful solutions that reach today's guests should be at the top of everyone's list. David Vance.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

JANUARY 22, 2020

The food and restaurant industry has evolved dramatically over the years. By 2020, 85 percent of all customer interactions will be done through digital companions. Integrating self-service tech can also provide many benefits to your kitchen staff. Self-Service Tech.

Customer Service 440

Customer Service 2020 Social Media Customer Experience 440

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.” California.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 3, 2022

My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control. As a leader, you can’t be everywhere at once. Like many other restaurants and small businesses, we’ve had to ramp up hiring efforts in the wake of the recent labor shortage.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

JUNE 6, 2022

So much was different before March 2020. This evolved into a new, collaborative culture that empowered employees, making them feel responsible for their restaurants’ successes, rather than feeling accountable for mistakes. As a result, employees had to cooperate and collaborate to identify (and fix) issues and improve compliance.

Audits 474

Audits Kitchen Safety Back of House Point of Sale 474

Modern Restaurant Management

DECEMBER 20, 2023

Many rules that held true prior to 2020 no longer apply, so restaurant owners are exploring new boundaries that resonate with the post-pandemic world. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

AUGUST 14, 2020

Dickey’s Barbecue Pit is expanding its franchise opportunities to feature another nontraditional franchise model – virtual kitchens and has executed area development agreements to bring more of Dickey’s slow-smoked, Texas-style barbecue to Chicago, Houston and Orlando, as well as make its debut in Providence, Rhode Island.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Modern Restaurant Management

APRIL 27, 2020

Updates to the “Make it Now” platform are made regularly as industry needs and available information evolves. No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. You can view the special issue here. Socialincs, Inc.,

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

7 Shifts

SEPTEMBER 20, 2021

Here are some lesser-known ways to add to your technology stack and evolve your restaurant for the future. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Restaurant inventory management software is a tool that helps digitally track and manage your kitchen inventory.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. Since launching with Olo Rails in March 2020, Salata has earned $1.4

Franchising 385

Franchising Franchise Kitchen Safety Loyalty Program 385

Modern Restaurant Management

APRIL 27, 2020

Updates to the “Make it Now” platform are made regularly as industry needs and available information evolves. No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. You can view the special issue here. Socialincs, Inc.,

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MAY 28, 2021

Clean Juice Chief Executive Officer, Landon Eckles described 2020 as challenging but resolute in lauding its franchise partners and support staff in the company’s response to the global pandemic. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. Clean Juice Celebrates Franchisees.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

DECEMBER 13, 2024

In 2020, dining as we knew it disappeared overnight. Dining rooms sat empty, and the once-bustling hum of busy kitchens fell silent. In 2025, dining will evolve into something greater than it was before. But the real story of 2025 isn’t just about what’s on the plate; it’s about where and how food is served.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

NOVEMBER 11, 2020

In 2019 the Small Business Reorganization Act (“SBRA”) was passed and added a new subsection to Chapter 11 of the Bankruptcy Code; and the CARES ACT, passed in 2020, increased the definition of a small business to include any business with less than $7,500,000 in debt. Light on the Horizon: Evolving the Restaurant Model.

Kitchen Safety 553

Kitchen Safety License Restaurant Law Food Safety 553

Modern Restaurant Management

AUGUST 19, 2020

The purchase is expected to be completed in September 2020. US Foods Ghost Kitchens. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. Brands Inc. for approximately $25 million.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

AUGUST 3, 2022

My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control. As a leader, you can’t be everywhere at once. Like many other restaurants and small businesses, we’ve had to ramp up hiring efforts in the wake of the recent labor shortage.

Communication 419

Communication Leadership Food Supply Back of House 419

EATER

JANUARY 11, 2022

With permission, they reposted photos featuring these hashtags; the more they posted, the more popular their account became, prompting expansions to offices in Brooklyn and Los Angeles which act as test kitchens, event spaces, and film studios for the creation of cooking videos. Cohen left his position at the FeedFeed in August 2020.

Influencer 333

Influencer Social Media Employee Relations Website Management 333

Modern Restaurant Management

DECEMBER 28, 2023

And while our business has evolved over the past decade, so have our customers. million in February 2020. Full-service restaurants will also evolve and diversify their physical spaces to drive greater throughput and revenue. bars & restaurants returned to and surpassed pre-pandemic levels of employment.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JUNE 24, 2020

Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales. Plus, Square is also waiving dispatch fees until July 1, 2020. Tony and Justin have a clear understanding of this, and they are the perfect leaders to help evolve our growth and technology platforms of the future.”

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

7 Shifts

FEBRUARY 10, 2023

And we transformed it into a media company during a global pandemic in 2020. People talk about pivoting in 2020 as the world shuts down. We know this isn’t the end of our technology story because the internet will always evolve. We started our restaurant in 2008, during what is now known as The Great Recession. Wins all around.

Social Media 370

Social Media Email Marketing Technology 2007 370

EATER

FEBRUARY 4, 2021

Restaurant workers are made to feel powerless by design — and that keeps abusive chefs and toxic kitchens unchecked This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience.

Kitchen Safety 348

Kitchen Safety Social Media Back of House Cash Management 348