Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program Customer Experience Customer Service 2025 371

Modern Restaurant Management

JULY 17, 2025

As restaurant brands grow, there is an increasing realization that loyalty and guest experience cannot live in isolated departments anymore. From loyalty retention to order accuracy to app reviews, cross-functional collaboration is what transforms guest expectations into business outcomes. feeling valued, saving time, gaining access).

Loyalty Program 221

Loyalty Program Customer Experience Point of Sale Hospitality 221

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program 251

Loyalty Program Franchise Franchising Guest Recovery 251

Modern Restaurant Management

MAY 29, 2025

In the restaurant and hospitality industries, that meant the prioritization of touchless programs and dynamic digital collateral – menus, hours and other important information that could be updated easily and often to respond to changing conditions. million – a 433 percent increase since 2021. Product information and tutorials.

Menu 371

Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JUNE 30, 2025

In 2025, success isn’t about having the most tools, it’s about using the right systems to do what hospitality has always done, only better: bring people together, empower teams, and adapt to change. Already by 2025, “ wellness tourism ” is expected to grow alongside sustainability-focused offerings.

Hospitality 251

Hospitality Sustainability Tourism 2025 251

Lavu

APRIL 4, 2025

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. Lavu : Best for ingredient-level inventory tracking and loyalty features. month Core POS features, loyalty tools Advanced $19.99/month Pricing starts at $9.99/month.

POS 78

POS 2025 Bar Point of Sale 78

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey. Franchise 2.0:

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Lavu

MAY 23, 2025

Thinking about launching your own deli in 2025? If youre wondering how to open a deli that stands out in a competitive food market, this guide walks you through every critical step from business planning and licensing to choosing the right equipment and location. Youre not alone.

2025 78

2025 Employee Relations Tip Distribution POS 78

Lavu

APRIL 25, 2025

Setting up a POS system for a restaurant in 2025 isnt just about installing machinesits about finding the right tools to help your business run smoothly. Integration with online ordering, loyalty programs, and inventory tracking. Add features like online ordering, inventory tracking, and loyalty programs.

POS 78

POS 2025 Loyalty Program Cash Management 78

Lavu

JULY 11, 2025

From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond. Integration-Friendly: Easily connects with delivery platforms, accounting tools, and loyalty programs. Enhanced Security: Built-in safeguards for customer and business data.

POS 78

POS Management Management Mobile Ordering 78

Lavu

JUNE 13, 2025

In 2025, staying competitive means embracing digital payment trends. The Cashless Restaurant Revolution: Why Restaurants Are Going Cashless in 2025 In the ever-evolving landscape of the restaurant industry, the concept of not leading with a “pay with cash” option has emerged as a transformative trend.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

SpotOn

JANUARY 29, 2025

Dedicated Loyalty Sign-Up Page for Diners: Simplifying customer enrollment in loyalty programs for higher engagement. Deal Redemption and Marketing Campaign Reports: Equipping restaurants with actionable insights to optimize promotions.

POS 59

POS Marketing Loyalty Program Mobile Ordering 59

Lavu

JUNE 20, 2025

In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience. With handheld probes and fixed sensors, restaurants can manually or automatically regulate their food and equipment in a few seconds.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Lavu

JUNE 6, 2025

Running a successful restaurant in 2025 means more than just great food—it requires smart financial decisions. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat. Examples of fixed costs for a restaurant include rent, insurance, and equipment lease payments.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Lavu

JUNE 30, 2025

Increases Sales: Mobile POS devices speed up table turnover by 20%, while loyalty programs increase ticket sizes by 46%. POS systems equipped with Customer Relationship Management (CRM) capabilities allow restaurants to collect and analyze customer data, such as dining preferences and order history.

POS 60

POS Operations Loyalty Program Mobile Ordering 60

Black Box Intelligence

JUNE 4, 2025

Menu innovation also equips restaurateurs with new, compelling narratives to amplify across campaigns. By ensuring that every team member understands and embodies the brand’s mission, Denny’s has successfully navigated market shifts and maintained customer loyalty. Are your loyalty programs actually driving retention?

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Perfect Daily Grind

JUNE 9, 2025

According to the US’ National Coffee Association, 71% of past-day consumption occurred at home in early 2025, up from 63% in 2020. This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment.

Equipment 165

Equipment Café Innovation Consumer Goods 165

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

DECEMBER 10, 2024

As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. Humans Will Replace AI in 2025 You read that correctly. In 2025, we’ll see increased consolidation as operators demand streamlined solutions and a single source of truth.

2025 443

2025 Loyalty Program 2024 Customer Service 443

Modern Restaurant Management

MARCH 4, 2025

Identifying Challenges and Uncovering Opportunities SpotOn unveiled its 2025 Restaurant Business Report , revealing the financial challenges restaurant operators face and the opportunities to strengthen their businesses. Yelp has named Holbox in Los Angeles the top restaurant of 2025. Independent operators feel the squeeze the most.

Delivery 221

Delivery 2025 2024 Point of Sale 221

Modern Restaurant Management

APRIL 21, 2025

These on-again, off-again tariffs are, first of all, creating uncertainty as we try to plan our food and beverage budgets for 2025. Among households earning $50,000 or less a year, dining out is already less attractive because of higher prices, according to TouchBistro's 2025 American Diner Trends Report.

Seasonal Menu 360

Seasonal Menu 2025 Loyalty Program Equipment 360

Modern Restaurant Management

APRIL 1, 2025

In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

NOVEMBER 1, 2024

Growth & Expansion On The Menu for 2025 Restaurant operators are feeling similarly confident about opening a new location within the next six to 12 months. 24 percent of respondents said they hope to open a location within six months, up two percentage points from last year.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we’ll see operators increasingly adopt advanced Back-of-House solutions to gain deeper insights and more precise control over profit margins.

2025 419

2025 Back of House Front of House Customer Experience 419

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyalty programs.

2025 221

2025 Loyalty Program Back of House 2024 221

Paper Chase Accountancy

MAY 22, 2025

President Trump’s announcement of international tariffs in April 2025 sent an already unstable market falling. In reaction to the tariff announcement, the Dow Jones Industrial Average dropped over 4,000 points over two days in April 2025, marking a 9.48% decline. Currently, the economy is showing a familiar pattern.

Hospitality 52

Hospitality Fast Casual Marketing Fine Dining 52

Modern Restaurant Management

MARCH 20, 2020

We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025. A year later, hackers were able to breach Dunkin Donuts online loyalty rewards program, stealing and subsequently selling thousands of user accounts on the dark web.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

FEBRUARY 10, 2020

The goal is to work with health care systems all over the country and help them commit to 50 percent plant based daily offerings by 2025. Virginia Mason Memorial Hospital in Washington didn’t offer any plant-based entrees before working with the HSUS; now, approximately 50 percent of the café and patient menu items are plant-based.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

OCTOBER 22, 2020

With drive-thru equipped buildouts as low as 1,200 sq. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. Holsom by Yogurtland.

Franchising 385

Franchising Franchise Kitchen Safety Loyalty Program 385

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

DECEMBER 12, 2019

An inaugural loyalty program (September). We are fully equipped to expand quickly into new markets and support franchise partners that are experienced and passionate about Salata.” Program, which has impacted more than 65 million students in 35 years. Local Subway® Day Program Celebrates Nearly a Decade.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Lavu

MAY 9, 2025

Choosing the right point-of-sale (POS) system can make or break restaurant operationsand two of the most talked-about options in 2025 are Lavu vs Clover. Lavu keeps everything included in the price – including order management, loyalty, gift, API and dual pricing. Is Lavu better than Clover for restaurant operations in 2025?

2025 78

2025 POS Customer Service Mobile Ordering 78

Lavu

MAY 9, 2025

Choosing the right Restaurant Cloud POS system in 2025 can make or break your restaurants efficiency and profitability. Easy Integration : Works with tools like QuickBooks , delivery platforms, and loyalty programs. This approach keeps operations smooth and maximizes the value of your POS system.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Focus POS

JANUARY 18, 2022

Intro: Now that the holiday season is over, it’s time to take stock of your restaurant’s equipment. Transaction value is expected to show an annual growth rate (CAGR 2021-2025) of 21.08% resulting in a projected total amount of US$1,006,220m by 2025. Cloud Storage Loyalty. eGift Card Offering.

2022 78

2022 Technology Loyalty Program Mobile Ordering 78