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2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

In fact, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report , more than half of millennials and Gen Z adults report they would choose a restaurant that offers technological services like mobile payments over those that don’t.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. At the same time, U.S.

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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations. Convenience also plays a key role.

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Restaurant Giants Declare War on Digital Chaos

Modern Restaurant Management

One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue. These standardized systems will delight customers, protect data, and empower corporate and local teams to achieve unprecedented success.

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From Garnish to Secret Sauce: How Loyalty Has Become the Real Revenue Driver

Modern Restaurant Management

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. Guests now rack up rewards by completing visit streaks, hitting milestones, and participating in mobile challenges. It’s fun, it’s interactive, and it works. Ask guests to download yet another app.

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MRM EXCLUSIVE: Restaurant Guests Expect Seamless Tech

Modern Restaurant Management

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

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MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.