Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

2024 106

2024 Sustainability Consumer Goods Food Supply 106

Modern Restaurant Management

DECEMBER 28, 2023

AI is now playing a role in many significant areas ranging from enhancing supply chain management to streamlining customer interactions, ultimately ensuring seamless functioning within restaurants. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 120

2024 Dietary Restrictions Customer Experience Customer Service 120

Aaron Allen & Associates

MARCH 29, 2024

In the dynamic landscape of the restaurant industry, one of the most critical challenges is striking a balance between offering innovative menu items and maintaining a simplified, navigable menu. 2024 will be a great year for menu overhauls, not just LTOs. 2024 will be a great year for menu overhauls, not just LTOs.

Innovation 52

Innovation Menu 2024 FOH 52

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad. The top reasons?

Pricing 193

Pricing Loyalty Program Mobile Ordering Customer Service 193

OneDine

JANUARY 9, 2024

With the onset of 2024, there’s no better time for restaurateurs to embrace innovative technological advancements to streamline operations, enhance customer experiences, and stay ahead in a competitive market. In 2024, we can expect a surge in the use of QR codes for menu browsing, ordering, and payment processing.

2024 52

2024 Technology Customer Experience Sustainability 52

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 120

Dietary Restrictions 2024 Food Safety Food Supply 120

Modern Restaurant Management

MARCH 13, 2024

To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand.

Loyalty Program 186

Loyalty Program Customer Service Customer Experience 2024 186

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

2024 196

2024 Customer Service Customer Experience Social Media 196

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Chefs can accurately see the projections for fast-flow items, reducing the need to estimate.

2024 52

2024 Operations Front of House Social Media 52

Modern Restaurant Management

JUNE 7, 2024

The United Nations’ Food and Agriculture Organization and World Health Organization designated “Food Safety: Prepare for the Unexpected” as the theme for World Food Safety Day (June 7) 2024. John Strom (JS) is vice president and general manager of Innovation at GP PRO, a division of Georgia-Pacific.

Food Safety 185

Food Safety Kitchen Safety Food Food Supply 185

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

2024 198

2024 Online Ordering Website Management 2023 198

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 120

2023 2024 Insurance Employee Relations 120

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

Front of House 177

Front of House Mobile Ordering Customer Service FOH 177

The Restaurant Group

DECEMBER 29, 2023

From culinary innovations to dining experience trends that brought in traffic, let’s recap 2023 food trends via this annual trends analysis of the year in the restaurant space. The drama, the flair, the meticulousness of it all, just to serve customers a plateful of palate pleasers – it was all very enticing. Eat’s a New Day!

2023 78

2023 Fast Casual 2024 Food 78

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

2024 192

2024 Fast Casual Insurance Food Safety 192

SpotOn

MAY 14, 2024

SpotOn, as one of the leading software and payment companies in the field, has become a favorite among managers, restaurant operators, and staff thanks to our personalized customer service, competitive money value, and range of tools designed to help any restaurant succeed. Customer service 4.3 overall user rating.

POS 52

POS Point of Sale Customer Service 2024 52

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. percent year over year. Mobile app sales are up 57.2

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

Aaron Allen & Associates

FEBRUARY 15, 2024

Originally published in the Aaron Allen & Associates newsletter on 02/12/2024. In this context, the only way to work your way out of inflation is innovation. From POS to robotics to commercial kitchen equipment , the landscape is changing and the B2B approaches to get to the end customer are changing as well.

2002 52

2002 Point of Sale Back of House 2023 52

Aaron Allen & Associates

MARCH 11, 2024

Originally published in the Aaron Allen & Associates newsletter on 03/11/2024. Custom Country Profiles ( sample here ) | Fast-track International Expansion | Helping Bring New Brands to Your Country and Portfolio | Category Insights (check out some examples in the pizza and coffee categories). Don’t fall behind.

Audits 52

Audits Seasonal Menu Coaching 2024 52

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Perfect Daily Grind

FEBRUARY 3, 2023

The campus is set to host its new Engaging Talks series, which starts with The new role of the company in the territory: how to build a successful, sustainable, innovative company. Sucafina says its acquisition of the green coffee importer in Portland, Oregon will help to drive sustainability and innovation ac supply chain.

2023 121

2023 Seminar Certification Food Supply 121

Aaron Allen & Associates

AUGUST 15, 2023

And forecasts for 2024-2028 are also positive, with Egypt expected to have the highest growth rate, followed by the United Arab Emirates. These macroeconomic trends are expected to foster activity in the foodservice industry, especially emphasizing the demand side: consumption, tourism, and B2B services. The KSA is no exception.

Hotels 52

Hotels Catering Tourism 2023 52

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 149

Hospitality Food Consumer Goods Point of Sale 149

PathSpot

APRIL 1, 2024

This guarantees adherence to local and federal regulations and fosters confidence and trust among customers. Team Training and Accountability Each team member plays a vital part in maintaining food safety and adherence to regulations within hotel restaurants and food services.

Food Safety 40

Food Safety Hotels Food Audits 40

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 190

2023 Loyalty Program Mobile Ordering Consumer Goods 190

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Online Ordering 132

Online Ordering Ordering 2024 Hiring 132

Rocket Fuel

APRIL 15, 2024

Predicting the future is a challenge, especially in a tumultuous industry like quick service restaurants (QSR). Delaget provides technology solutions and services that help QSRs operate more efficiently, serving the needs of franchise owners and brands and helping deliver a better experience to customers.

2024 52

2024 Franchise Franchising Point of Sale 52

Mad Mobile

MAY 29, 2024

At our booth, we proudly showcased our latest innovations, including the all-new CAKE POS, our new mobile POS device, and other essential restaurant technologies. Technology consolidation Innovative POS companies like CAKE are offering more comprehensive modules to help restaurants operate more efficiently and grow.

2024 45

2024 Mobile Ordering POS Reservations 45

Marketman

DECEMBER 21, 2019

Restaurant management spans over a wide variety of elements including: Customer service. With the development of new technologies and solutions to help ease and speed up processes, restaurant owners, at all levels of experience, can apply new and innovative methods to ensure they are maximizing their restaurant’s success.

Management 52

Management Management Cash Management Inventory 52

Modern Restaurant Management

MAY 24, 2024

How can you keep customers returning to your restaurant when so many choices exist? This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. It increases the restaurant sales and builds a loyal customer base.

Loyalty Program 158

Loyalty Program Point of Sale Email Marketing Customer Experience 158

Mad Mobile

MARCH 8, 2024

Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems. Instead, they provide your staff with a flexible and easy-to-use platform to engage with your customers. However, if you’re working curbside, you’ll want to ensure your connection will cover the whole service area.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40

Modern Restaurant Management

MARCH 8, 2024

Full-service restaurant (FSR) tips also remained flat at 19.4 Quick service restaurant (QSR) tips dipped just.1 State of Digital Qu announced the results of its fifth annual survey of quick service (QSR) and fast casual (FC) restaurant brands. emerges, top tech investment for 2024. Total tips averaged 18.9

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

NOVEMBER 19, 2020

Individuals aged 21 years or older who make a suggested donation towards a CommUNITY Batch bottle will be invited to join a virtual tasting hosted by Chef Lee and Maker's Mark Director of Innovation, Jane Bowie. “Ever since COVID-19 hit, our customers have been asking for no-contact payment options.

Mobile Ordering 121

Mobile Ordering Kitchen Safety Online Ordering Coaching 121

Apicbase

APRIL 5, 2024

But automation in food service is much more than that. The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. And over half of respondents said they plan to spend more on technology and automation tools in 2024.

Back of House 52

Back of House Front of House BOH Point of Sale 52