Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Government Front of House 221

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Super app “A mobile or web application that combines multiple services into one platform.” And Uber, of course, also has a ride-hailing service. TechTarget The U.S.

Hiring 172

Hiring Mobile Ordering Advertising Leadership 172

The Rail

APRIL 30, 2025

restaurant leaders planned to use it for AI-driven guest marketing endeavors in 2024, according to market research from Restaurant365. AI-powered tools have also been utilized in order to analyze customer feedback and engagement metrics, the article highlights.

Marketing 130

Marketing Social Media Online Ordering Waste 130

Lavu

MARCH 7, 2025

PCI Compliance for Restaurants is essential to protecting customer payment data and preventing costly breaches. Failure to comply with PCI standards can result in fines of up to $100,000 per month, legal complications, and a significant loss of customer trust. Staying compliant protects your business and customer trust.

POS 78

POS Guest Recovery Document Audits 78

Lavu

JULY 18, 2025

In the fast-paced world of food service, every second counts. Long wait times can lead to frustrated customers and lost revenue. Whether you’re running a quick-service counter or a full-service restaurant, the right tools can significantly enhance your speed of service. times faster than traditional methods.

POS 60

POS Mobile Ordering Communication Customer Service 60

Restaurant Business

JUNE 24, 2025

Social media erupted over portion sizes last year, which had a side effect of creating stress for employees as customers videoed their orders being put together. A customer can come in and order something as healthy or as caloric as they want. Customization is great until customers mess up their orders.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Lavu

MARCH 17, 2025

Up to 10% of purchased food can go to waste before it even reaches a customer. This not only avoids costly replacements (ranging from $25$45 per mistake) but also helps retain customers. Train employees on proper serving sizes. Smart pricing not only protects your margins but also helps minimize waste.

Food 78

Food Waste Seasonal Menu Inventory 78

Lavu

APRIL 25, 2025

The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Instead, the system offers customers a cash discount, helping you protect your profit margins and reduce operating costswithout compromising on service. Why It Matters : Modern POS systems are more than payment tools.

POS 78

POS 2025 Loyalty Program Cash Management 78

Delaget

JANUARY 8, 2025

The transaction closed on December 31, 2024. Founded in 2001, Delaget serves over 30,000 locations, with 125+ brands among its customers (including 40 of the top 50 North America-based restaurant concepts). Delaget is trusted by 30,000+ restaurants and top brands, including Taco Bell, KFC, Pizza Hut, IHOP, Burger King, and more.

Technology 52

Technology Cash Management 2001 2025 52

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. Real-Time Performance: Where Every Second Impacts Revenue In quick service and fast casual restaurants, speed directly impacts revenue. Employing 15.5

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

APRIL 1, 2025

Based on a study of 300 Quick Service Restaurant (QSR) locations, including McDonald’s, Wendy’s and Burger King, the research introduces an innovative economic framework that adapts Purchasing Power Parity principles to analyze labor costs. .” million people.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” Three-quarters of delivery customers value tech-enabled ordering and payments.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Qu

MARCH 12, 2025

Get ready to take your quick-service restaurant to the next level in 2025 and beyond. This integrates into the existing drive-thru workflow, maintaining high service speed levels. Staff can maximize sales without compromising service speed, establishing additional revenue streams during drive-thru transactions.

Tip Distribution 40

Tip Distribution Online Ordering Mobile Ordering Customer Service 40

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. Read the first part, here.

2024 332

2024 Loyalty Program Customer Experience Food Safety 332

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. Full-service menu prices climbed 4.5 In 2024, restaurants should make the dining-out experience worth the price tag. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. The report surveyed more than 1,500 U.S.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights.

2023 294

2023 Front of House Customer Experience Customer Service 294

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Management 195

Management Management 2024 Kitchen Safety 195

Modern Restaurant Management

JULY 22, 2024

The temperature is so oppressive that employees immediately crank up all the air conditioning units. According to the National Restaurant Association, operators’ 2024 sales should exceed $1 trillion. percent for the 12 months ending in May 2024 , highlighting the pressing need for energy management solutions.

Equipment 493

Equipment Food Truck Point of Sale Waste 493

7 Shifts

SEPTEMBER 16, 2024

Being accessible to your target demographic is important, with 85% of customers residing within just 3 to 5 miles of its location. Market Conditions The demand for certain types of restaurants, like quick-service or delivery-focused businesses, might be higher than fine dining establishments.

2024 195

2024 Document Cash Management Point of Sale 195

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. It’s also more generous to employees on several points.

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. Customers today strongly believe in the importance of social responsibility.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

DECEMBER 13, 2023

California has some of the strongest, most employee-friendly tip laws in the country. Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. It’s also more generous to employees on several points.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 166

POS Bar Point of Sale Front of House 166

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

2024 98

2024 Innovation Email Marketing Point of Sale 98

7 Shifts

JULY 1, 2024

Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. Once the customer places the order, the kitchen staff is notified, and food preparation begins. Size of U.S. market for online food delivery.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52