Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

2024 203

2024 Online Ordering Website Management 2023 203

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion in 2024. . trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. But as cloud technology developed, the basic POS system transformed into a full-fledged restaurant management system. This adds a layer of complexity to POS systems. It also makes updating POS software simple.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Modern Restaurant Management

APRIL 3, 2024

Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028. With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust.

Email Marketing 205

Email Marketing Franchise Franchising Point of Sale 205

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

FEBRUARY 26, 2024

Restaurateurs are sometimes stuck using this pricing structure because it is the only one offered by their point-of-sale (POS) software provider. This should be a crucial element in deciding your business’s POS. trillion in 2024. Surcharging has become an increasingly popular ploy for restaurants.

Audits 161

Audits Franchise Franchising Pricing 161

Rocket Fuel

DECEMBER 9, 2022

Speed of Service impacts your customer satisfaction rate (or VOC, Voice of Consumer scores), is impacted by your labor retention rate and can deter guests from returning. Speed of Service is the measurement of the time that it takes for a restaurant to serve its customers. What is the industry average speed of service?

2024 52

2024 Point of Sale Customer Service Seasonal Menu 52

The Rail

MARCH 27, 2024

By Emma Carter, Contributor The 2024 National Restaurant Association report shows that sales are up and restaurants are hiring. Guests are also looking for more personalized dining experiences. You can also identify a competitive advantage that would make you the preferred choice, such as your cuisine, ambiance, or customer service.

Email Marketing 52

Email Marketing 2024 Point of Sale Seasonal Menu 52

QSR Automations

APRIL 17, 2024

In today’s dining landscape, it’s not just about serving great food; it’s about creating memorable experiences for guests. That’s where technology comes in, transforming the way restaurants operate and enhancing the overall guest experience. Join our blog list for monthly updates: Subscribe!

Technology 52

Technology Front of House Back of House Social Media 52

SpotOn

MARCH 19, 2024

SpotOn was named by Fast Company as one of the most innovative companies in 2024, joining past winners like OpenAI, AirBnB, and Microsoft. But more than that, it's so important for our customers. For us, innovation really starts with understanding our customers and their problems.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

2024 197

2024 Fast Casual Insurance Food Safety 197

Focus POS

MARCH 18, 2022

In that case, you should understand data from the previous year, which gives you better insight into customer preferences so you can make smarter business decisions for the future. Of course, loyalty programs shouldn’t be reserved just for dine-in customers. The Key to Success is Knowing the Facts.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Modern Restaurant Management

DECEMBER 2, 2019

It’s easier than ever to for both customers and brands to keep track of gift cards and redeem them online. Global e-gift card sales are expected to reach $300 billion in 2019 , with most of those sales occurring during the fourth quarter, and customers who opt to purchase gift cards will spend an average of $44.83

Point of Sale 177

Point of Sale Loyalty Program Email Marketing Mobile Ordering 177

Aaron Allen & Associates

FEBRUARY 15, 2024

Originally published in the Aaron Allen & Associates newsletter on 02/12/2024. When it comes to POS systems and back-of-house technology, many are still working with state-of-the-art-2002 legacy systems. The value of a restaurant expert, a professional second opinion, cannot be overstated.

2002 52

2002 Point of Sale 2023 Back of House 52

Deliverect

AUGUST 20, 2020

The US restaurant delivery market is projected to reach $32 billion by 2024 , growing at an annual rate of 5%. The aim is to optimize your operations and software systems to give the customer the best possible experience – the fastest, safest, highest quality end-product. It’s become essential to optimize for delivery.

Design 145

Design Delivery Food Order Online Ordering 145

Mad Mobile

MARCH 8, 2024

Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems. In the Mobile POS Payments market, the number of users is expected to amount to 101.10m users by 2028. While there are several different methods of implementing cloud-based restaurant POS systems, preserving the human touch is essential.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. For entrepreneurs, ghost kitchens offer the opportunity to experiment and launch their restaurant brands at minimal cost and less risk than opening a physical location.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

Touch Bistro

AUGUST 11, 2021

These states and provinces demonstrate that there are some strategies you can employ to cope with rising minimum wage without firing your staff or compromising customer service. hour on January 1, 2024. Tier pricing lets you charge customers different prices for different options. Your POS should be your money-saving hub.

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. The hybrid model combines elements of both dine-in, delivery and takeaway into one experience.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? A mobile point of sale is a system in which POS software is installed on handheld, mobile devices, such as an iPad or Android tablet or smartphone. mPOS technology provides several advantages to store owners, managers, sales employees and customers.

Retail 98

Retail POS Point of Sale Cash Management 98

Marketman

DECEMBER 21, 2019

Restaurant management spans over a wide variety of elements including: Customer service. With the development of new technologies and solutions to help ease and speed up processes, restaurant owners, at all levels of experience, can apply new and innovative methods to ensure they are maximizing their restaurant’s success.

Management 52

Management Management Cash Management Inventory 52

Modern Restaurant Management

OCTOBER 4, 2022

Not only do businesses rely on an automated Point of Sale to handle a customer’s transaction–both fulfillment and payment– it is often preceded by customers interacting with digital signage, interactive apps, self-serve kiosks, and more. percent of payments by 2024. Mobile POS. Self-Service Sales Kiosks.

Point of Sale 202

Point of Sale Cash Management Mobile Ordering Customer Experience 202

SpotOn

MARCH 11, 2024

People with experience rooted deeply in the restaurant industry—who understand the grind and personal toll of running a restaurant but continue to show up every day to create a great experience for their customers.  “The experience for a restaurant guest starts before they walk in the door.so

Point of Sale 98

Point of Sale Customer Experience Customer Service Bar 98

Mad Mobile

MARCH 8, 2024

Yes, they’ve become the norm, but they should also enhance your business and improve the customer experience. Today, we’re looking into the common challenges restaurant owners face during the early stages of implementing a tableside POS system. Tablet -based POS systems increase how quickly orders are placed and fulfilled.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

Apicbase

APRIL 5, 2024

The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. And over half of respondents said they plan to spend more on technology and automation tools in 2024. But automation in food service is much more than that.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Apicbase

FEBRUARY 6, 2023

Technology improves the efficiency of dark kitchens while ensuring a great customer experience. Other dark kitchens add self-service kiosks to engage with guests and provide an enhanced customer experience. Dark kitchens are opening their doors to let the light in and engage directly with customers.

Delivery 52

Delivery Management Management Online Ordering 52

Apicbase

MARCH 28, 2024

Inventory management – connect with your POS to get real-time stock updates and stock value calculations. Restaurant procurement software helps you organise the procurement process by automating purchase orders (POs). Real-time costing – keep your ingredient costs accurate and up-to-date with live price updates.

Management 52

Management Management Point of Sale Kitchen Safety 52

Deliverect

JANUARY 30, 2020

The industry’s been growing at a steady pace and is expected to yield a worldwide revenue of US $164 billion by 2024. Today, 60% of all dining experiences are off-premises – a percentage that is believed to only increase. But how can you make sure your at-home food experience meets your customers’ expectations?

Delivery 118

Delivery Menu Online Ordering Customer Experience 118

The Restaurant Times

FEBRUARY 16, 2021

A report by Juniper Research states that contactless payments will triple to $6 trillion worldwide by 2024. Restaurant POS systems that support multiple contactless online payment touchpoints will continue to have a clear advantage in mitigating a lot of customer concerns and adapt better in 2021. Marketing Automation .

Technology 98

Technology Mobile Ordering Online Ordering Cash Management 98

The Restaurant Times

JANUARY 27, 2022

However, on-premise eating has once again been hit by the arrival of the new, highly transmissible Omicron variety, just as restaurants, bars, and hotel owners were getting ready to welcome customers for the crucial Christmas season. . Modern point of sale (POS) systems are thus helping businesses boost their efficiency.

Fine Dining 52

Fine Dining Technology Point of Sale Online Ordering 52

The Restaurant Times

AUGUST 5, 2022

Also called ghost kitchens enable restaurants to deliver directly to customers’ homes while operating at a fraction of the space required by typical restaurants. According to a RedSeer Management Consulting analysis , cloud kitchens would be worth $2 billion in India by 2024, up from $400 million in 2019. So what are cloud kitchens?

2022 52

2022 Food Supply Customer Service Online Ordering 52

The Restaurant Times

JULY 8, 2020

Online ordering is not only favorable for customers but it also an excellent way for restaurants to increase the overall sales volume and provide better customer support. Partnering with these platforms makes your restaurant brand discoverable to a broader customer base and improves your visibility.

Online Ordering 52

Online Ordering Ordering Mobile Ordering Social Media 52

Apicbase

JANUARY 13, 2023

Data-driven operators get 26 times more customers; are 6 times more likely to keep those customers; and are 19 times more likely to be profitable. The number of food delivery apps is growing — in 2023, customers can pick between 54 delivery apps in the US alone. Statista F&B Delivery App Downloads , 2022).

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

FEBRUARY 1, 2021

But the data is showing that once those guests are there, value is not what they highlight the most as part of their experience. For full-service restaurants, net sentiment for top performing brands was a lot more consistent across all attributes of the restaurant experience. ” Customer Desire and Brand Delivery.

2021 133

2021 Point of Sale Guest Recovery Travel 133