Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 20, 2022

In addition to receiving double rewards points for a year to earn free food faster, the 8,300 Club will receive special perks like exclusive contests, invitations to new product tastings, and other special surprises throughout the year. "We The brand turned this honest mistake into a new marketing campaign: the 8,300 Club.

Email Marketing 473

Email Marketing Loyalty Program Point of Sale Download 473

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. With integrated point-of-sale (POS) systems, the entire dining process is streamlined, from when customers order to when they pay for their meals.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Restaurant Business

JUNE 17, 2025

Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Increasingly, however, they are becoming the hallmarks of convenience-store foodservice programs. In-store sales at convenience stores hit a record $335.5

Food 186

Food Fast Casual Leadership Loyalty Program 186

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023.

2023 294

2023 Front of House Customer Experience Back of House 294

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. outlining the top challenges facing the industry, alongside the emerging trends shaping it.

2025 221

2025 Loyalty Program 2024 Back of House 221

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. from 2023 to 2030. If so, you’re not alone.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MAY 31, 2024

Sixty-three percent of adults have worked in the restaurant industry at some point in their lives. Sixty-three percent of adults have worked in the restaurant industry at some point in their lives. This is the first time on record that demand has reached this level two summers in a row.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences.

2024 493

2024 Fast Casual Food Safety Insurance 493

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 16, 2019

Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. Scheduling software like 7shifts can also pull data from your POS system to track labor against sales and get a more accurate picture of your labor cost— saving your restaurant money and time.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. ” Ike's Loves Bangin' Buns.

Franchising 471

Franchising Franchise Food Fast Casual 471

Lavu

MARCH 13, 2025

POS systems do more than handle payments they utilize POS data to help restaurants analyze and manage seasonal sales trends. Plan Inventory : Track sales velocity to stock up on popular items while avoiding overstocking. Monitor Key Metrics : Track sales, customer visits, and average ticket sizes to make data-driven decisions.

POS 78

POS Seasonal Menu Point of Sale Inventory 78

Open for Business

JANUARY 26, 2023

Even the most creative restaurant promotion ideas won’t increase sales if they’re poorly planned and executed. Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. The trick is making sure the tactic boosts sales instead of cutting into revenue.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

SEPTEMBER 27, 2024

A 2023 study by Toast found that 30 percent of staff in the restaurant industry are at risk of leaving in the next two years, highlighting an equally concerning high turnover rate within this sector. This insight highlights staffing issues as a concerning and current challenge faced by US F&B businesses.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. Set measurable goals: Establish specific and clear objectives, such as increasing sales, growing your social media presence, or garnering positive online reviews. Aside from stamps or stickers, a points system could also work well.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

SpotOn

JUNE 17, 2024

SpotOn found that 61% of operators say online ordering platforms provide them a way to drive greater customer loyalty and repeat visits.    In the survey of more than 300 restaurant owners and operators, 63% of respondents said their profitability increased in 2023.

Technology 111

Technology Operations Point of Sale Online Ordering 111

Sling

JULY 24, 2023

Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management. You can view data on labor costs versus sales over time to make intelligent decisions on how many staff you’ll need clocked in at different times.

2023 78

2023 Management Management Tip Distribution 78

Black Box Intelligence

APRIL 12, 2023

As we venture deeper into 2023, the restaurant industry continues to grapple with impacts of inflation, shifting customer dynamics, and an uncertain economic outlook. And although prices are expected to continue to grow more slowly in 2023 than in 2022, price growth is still projected to be above historical-average rates. and rose 7.2%

Food 98

Food 2023 Loyalty Program 2022 98

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. trillion in sales for 2024 signals strong economic activity.

2024 96

2024 2023 Loyalty Program Point of Sale 96

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. Here are five restaurant POS trends to look out for in 2023: Centralize All POS Tasks Restaurant orders are made via multiple digital channels, from dine-in and take-out to curbside and delivery. Read along!

POS 59

POS 2023 Loyalty Program Point of Sale 59

Open for Business

MARCH 7, 2023

What is a restaurant training program? What is a restaurant training program? A restaurant training program is a step by step way of learning about the restaurant and employees’ roles. This program standardizes training so each new employee gets the same level of information, instruction, and help.

Training 78

Training 2023 Front of House Back of House 78

Mad Mobile

JUNE 7, 2024

In the past, generic loyalty programs were enough to encourage customer engagement. However, times have changed, and guests expect more from restaurant loyalty apps than ever before. In order to remain relevant in the highly competitive restaurant industry , your loyalty program needs to stand out from the crowd.

Loyalty Program 40

Loyalty Program Point of Sale Customer Experience Demo 40

Black Box Intelligence

DECEMBER 18, 2024

Comp Sales -2.5% Comp Sales -2.5% Sales +2.3% -4.5% -0.6% +0.1% +0.6% +0.4% -0.1% -2.3% -0.4% +0.4% +0.5% +2.8% Same-store sales and traffic growth this November were calculated compared to November 2023. As a result, sales and traffic were lower in November of 2023. Same-store sales growth: +2.8%.

2024 52

2024 Guest Recovery Point of Sale 2023 52

Open for Business

MAY 9, 2023

You pay these companies a fee, typically a percentage of the sale, to ferry packaged orders to hungry customers. But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. The number of people using meal delivery apps is expected to reach 2.64 billion by 2027.

Delivery 78

Delivery 2023 Customer Service Food Order 78

Apicbase

DECEMBER 8, 2022

But despite the aftermath, the sector has gradually recovered by 2022 – to a point where a new sense of normality has set in. We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. However, normality is not the same as stability.

2023 52

2023 Online Ordering Food Supply Kitchen Safety 52

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

SpotOn

JULY 3, 2024

Whether summer is boom time for your restaurant or you're on a quest to boost sales, pilot a happy hour to see the impact on your sales. Happy hour events are popular tools to get guests through the door during times and days that are typically low-traffic. There's nothing new or innovative about social drinks after work.

Social Media 98

Social Media Point of Sale Brewery Bar 98

The Restaurant Times

JANUARY 18, 2023

Independent platforms, such as online ordering platforms, rewards programs, food delivery, and customer relationship management systems (CRM), should work together to offer a seamless experience. Usually, the central system is a point-of-sale (POS) system. loyalty programs, and . loyalty programs, and .

Operations 52

Operations Loyalty Program Point of Sale Online Ordering 52

Bingage

MARCH 18, 2023

For other businesses, maybe a customer purchased because of a specific sale, and after that, they haven’t been back and they probably won’t if you don’t offer them discounts, products, or services. When you think about shopping, your mind clicks on your favorite brand. Am I right? Yes of course.

Loyalty Program 52

Loyalty Program Social Media Email Marketing Customer Service 52

Black Box Intelligence

AUGUST 28, 2024

in sales growth and 1.8% Revenue Impact: Star Ratings Directly Affect Sales It’s no secret that higher star ratings correlate with higher sales. Black Box Intelligence data shows the impact ASR had on sales and traffic in the first half of 2024 to 2023. So, how do you ensure your sales and ASR improve?

Loyalty Program 52

Loyalty Program Point of Sale Customer Experience Customer Service 52

SpotOn

JULY 9, 2024

Employer reviews Great Places to Work G2 Based on reviews from real users, G2 reported that SpotOn Restaurant POS had the best support and ease of use of all restaurant point-of-sale systems. stars Capterra reviews: A Good System for the Mone y "The sales and install team were extremely helpful. ." " Bill L.,

2024 52

2024 Point of Sale POS 2023 52