Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House

Modern Restaurant Management

JULY 31, 2025

An additional 35 percent of respondents reported seeing more takeout and delivery orders than in previous years, which correlates with 33 percent of participants reporting a decrease in dine-in visits. The states where people stick most with dairy and order oat milk the least are Wyoming (18.83 percent), Maine (47.41 percent and 3.1

2025

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4

Marketing

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchise

Perfect Daily Grind

JUNE 27, 2025

billion in 2023/24, up from US $1.14 Research from the oat milk brand shows that 63% of UK consumers order flavoured hot coffee and 87% order flavoured iced. A 2023 pilot saw 100% of participants report feeling heard. São Paulo, Brazil) Tue, 24 Jun – Coffee Board of India reports surge in coffee exports.

2025

Lavu

NOVEMBER 29, 2024

Forecast Demand : Use sales data to predict future needs and order the right quantities. Automate Orders : Automatically reorder items when stock runs low, minimizing waste and emergency purchases. By analyzing past sales, seasonal trends, and supplier timelines, these systems create precise purchase orders.

Waste

Restaurant Business

JUNE 27, 2025

In 2023, we were the most sophisticated two-store bagel shop,” Jeff joked. It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. The first three hires were software engineers that helped create a proprietary tech stack for the bagel shops. “In

Fast Casual

Restaurant Business

JUNE 11, 2025

When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It will serve breakfast sandwiches and burgers as well as more classic items like omelettes and benedicts--but even these can be ordered as bowls for better portability.

Fast Casual

Qu

OCTOBER 17, 2024

Enhance order accuracy Sixty-four percent of brands surveyed say that order accuracy is mediocre or weak, which has a direct impact on guest satisfaction. Factors like ensuring the right food is in the right bag, confirming the driver has all the bags, and verifying order modifications all raise the level of service.

Food Order

Qu

NOVEMBER 25, 2024

Kitchen operations, in particular, frequently lag behind front-of-house innovations, causing issues like over-preparing food, poor inventory management, and struggles to meet high demand during peak hours. As the demand for efficient online ordering solutions continues to grow, many restaurants struggle to keep up.

Online Ordering

Future Food

NOVEMBER 27, 2024

Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. Full year reporting on insolvency in July (comparing financial year 2023-24 to 2022-23) indicated a 42% surge in insolvencies on the previous year – up to 1576.

Hospitality

Lavu

JULY 4, 2025

From self-order kiosks to real-time kitchen display systems, digital solutions are reshaping the way these restaurants operate. Here’s how technology is making it possible in 2025: Self-Service Kiosks : Reduce order wait times by 40%, shrink queues by 25–40%, and increase average check sizes by 30%. The impact?

2025

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering

Qu

NOVEMBER 25, 2024

Enhance order accuracy Sixty-four percent of brands surveyed say that order accuracy is mediocre or weak, which has a direct impact on guest satisfaction. Factors like ensuring the right food is in the right bag, confirming the driver has all the bags, and verifying order modifications all raise the level of service.

Food Order

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. Handhelds enable servers to take orders and payments at the table instead of running to and from the POS, making them twice as efficient.

Operations

Restaurant Business

JUNE 24, 2025

Emerging is a company founded by Mathew Focht that describes itself as investing “at the intersection of restaurant innovation, technology and experiential entertainment.” Investments also include tech companies, such as order aggregation platform Chowly, automated beverage concept Botrista, and lease management software company Leasecake.

Leadership

Delaget

JANUARY 8, 2025

About Delaget Delaget has created a name for itself within the restaurant industry as the top innovator in restaurant data solutions and is recognized for its intuitive solutions, industry knowledge, and customer service and support.

Technology

Modern Restaurant Management

APRIL 1, 2025

Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Additionally, households making less than $50k ordered takeout and delivery far less frequently than their wealthier peers.

Pricing

Perfect Daily Grind

JULY 18, 2025

According to data from the Chinese government, the country imported over US $165 million worth of coffee products from Africa in 2023. Europe‘s coffee imports for 2023 totalled 51,833,670 60kg bags, which is a sharp drop of 9.7% from total figures in 2022. Cologne, Germany) Wed, 16 Jul – Honduran Coffee Expo set for 21 to 22 August.

Café

Modern Restaurant Management

APRIL 29, 2025

Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations

Modern Restaurant Management

NOVEMBER 1, 2024

COGS Are Key as Hiring Pressures Decline In 2024, 16 percent of operators say analyzing and managing the cost of goods and services and supplier and vendor management are top pain pointscompared to 12 percent in 2023. Fast food dominates takeout, with 60 percent of Americans choosing it as their preferred option for ordering meals at home.

Point of Sale

Perfect Daily Grind

JULY 11, 2025

The landmark legislation took effect in June 2023 and classifies countries according to their risk of deforestation in the production of several commodities, including coffee. The 2023 South African Coffee Industry Landscape Report projects an 11.2% Upgrades are scheduled to be completed by the end of October.

2025

Restaurant Business

JUNE 10, 2025

Joining forces will allow the company to connect the dots between restaurants’ inventory, food prep and order flow, allowing operators to serve customers faster and more profitably, the companies said. “We Bringing them together will create one, unified industry player providing best-of-breed software solutions to the restaurant industry.”

Fast Casual

Modern Restaurant Management

JANUARY 12, 2023

2023 has the potential to be transformative for restaurants, with opportunity for new innovation beyond a recession in these first months. How will restaurants further embrace an omnichannel approach to ordering next year? How will persisting labor shortages shape the industry in 2023?

2023

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs.

2023

Modern Restaurant Management

DECEMBER 29, 2022

Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. An increasing number of brands are launching apps, and incentivizing customers to order through them. Partly driven by labor, but also folks just looking to innovate.

2023

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

2023

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. In response, 37 percent of restaurants are offering online ordering and 32 percent accept mobile payments. Consulting. Asset Tracking Software.

Innovation

Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. It's Time for Innovation.

2023

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. This will enable brands to better manage off-premises orders and balance their hybrid operating models. For part two, click here.

2023

Modern Restaurant Management

DECEMBER 27, 2022

Tech tools will be instrumental in helping the food industry innovate to ensure that today’s problems don’t reduce our future food supply. To make your customers feel valued and appreciated – and to boost key metrics like visits and sales – use tech tools to get customers’ orders right. Increase Quality and Accuracy.

Food Safety

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering

Modern Restaurant Management

APRIL 9, 2024

Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. Orders come from a multitude of places. Wait or dwell experiences can be dampened if take-out or remote orders get preference. So, what’s the solution?

2024

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

Online Ordering

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. Forecasting weekly ordering now becomes critical as you don’t want to run out of a well-performing holiday stout, or on the flipside, carry over a Christmas beer into 2023.

Bar