Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

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Food Food Safety Front of House Fast Casual 186

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. That’s where ConnectSmart® Host comes in – it’s a game-changing tool that helps restaurants manage their front-of-house operations with ease.

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Front of House Back of House Social Media Fast Casual 52

Black Box Intelligence

NOVEMBER 17, 2022

year over year matched last month’s, with both tied for strongest performance since March of 2022, when the industry was still lapping over weaker results due to Covid. The segments with the weakest 3-year growth remain family dining and casual dining. In fact, October’s same-store sales growth of +5.2% With roughly 2.5

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Casual dining – 28%. Fast casual – 26%. Every establishment’s goal is to deliver an outstanding customer experience. Fine dining – 28%.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Black Box Intelligence

SEPTEMBER 16, 2022

Restaurant Sales Growth Rebounds – Posting Best Month Since March 2022 . How did the restaurant industry perform in August 2022? percentage points over July 2022’s growth rate. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. .

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. decline in the F&B business survival rate, 2nd highest of all sectors.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. decline in the F&B business survival rate, 2nd highest of all sectors.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Apicbase

FEBRUARY 29, 2024

Food costs increased in 2023: according to one survey, 60% of operators reported that all or most suppliers raised their prices , up from 50% in 2022. million in 2022, to $1,087 million in 2023. It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 decline from 2022.

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2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

JULY 30, 2021

Furthermore, a recent study by SaverLife sponsored by the FINRA Foundation found that savings balances above just $250 are correlated with increased housing security, ability to pay utility bills, and avoiding high-cost borrowing. “We are very excited about our partnership with SaverLife. .

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Lavu

NOVEMBER 10, 2022

Restaurant customer expectations are high. Diners want easy ordering options, accurate service, and to receive their food fast. Restaurants of all sizes need to make adjustments to meet these customer demands, and one way they can do that is by using restaurant automation tools. What Is Restaurant Automation?

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Employee Relations Inventory Fast Casual Point of Sale 78

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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Franchise Franchising Food Fast Casual 181

Modern Restaurant Management

MARCH 8, 2024

Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Total tips averaged 18.9

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Catering 2024 2023 Guest Recovery 98

The Restaurant Times

AUGUST 30, 2022

It allows you to manage sales, inventory, supply chain, production, orders, kitchen operations, staff, and customers with the help of a digital interface of the software. It can be integrated with your existing back-office system or a third-party app, allowing you to track all the restaurant operations from a single dashboard.

POS 52

POS 2022 Point of Sale Mobile Ordering 52

Black Box Intelligence

NOVEMBER 17, 2022

year over year matched last month’s, with both tied for strongest performance since March of 2022, when the industry was still lapping over weaker results due to Covid. The segments with the weakest 3-year growth remain family dining and casual dining. In fact, October’s same-store sales growth of +5.2% With roughly 2.5

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023.

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2023 2022 Consumer Goods Point of Sale 199

Qu

MARCH 31, 2023

But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies. Customers are tired of restaurants getting their orders wrong.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Black Box Intelligence

SEPTEMBER 15, 2022

Restaurant Sales Growth Rebounds – Posting Best Month Since March 2022 All growth numbers are year over year unless specified. How did the restaurant industry perform in August 2022? percentage points over July 2022’s growth rate. Q2 2022 net sentiment for off-premise dining was negative across all segments.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Aaron Allen & Associates

JULY 29, 2022

Some people view restaurant robotics as a way to reduce labor costs, while others see it as a way to improve the customer experience. No matter which side of the argument you fall on, there is no doubt that restaurant robotics is changing the game for both restaurateurs and customers alike. while labor cost was growing at 3.8%

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Front of House Back of House 2022 Kitchen Safety 64

Modern Restaurant Management

AUGUST 11, 2021

“As a new member of the Inspire family of brands, Dunkin’s strong experience in non-traditional development complements Inspire’s vision for non-traditional growth across the portfolio, bringing valuable expertise to our best-in-class shared Development team.” Getting Hotter at Dave's.

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Franchise Franchising Fast Casual Sports 178

Modern Restaurant Management

SEPTEMBER 24, 2021

The family-owned business has thrown star-studded virtual parties and showered customers with giveaways galore. “My great-grandfather, Billy, believed that happy employees make happy customers, and that has remained our core focus for 100 years,” said Lisa Ingram. White Castle Salutes Long-Term Employees.

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Franchise Franchising Customer Experience Fast Casual 172

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. million guests. “The Juicey Awards are about honoring our passionate store owners. Best New Store Launch : Angie Lacey, Nocatee, FL.

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

EATER

OCTOBER 26, 2023

In 2022, 9 million tourists visited Thailand’s largest island (down from 15 million in 2018) in search of white-sand beaches, clear waters, and palm trees. In the last decade, tourist-oriented restaurants, cheesy cafes, and fast food have moved into the town’s Chinese Portuguese shophouses. What is the food like in Phuket?

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Seasonal Menu Hotels Back of House Front of House 103

The Restaurant Times

OCTOBER 15, 2021

Irfan Kuci is the Director of Business Development at Focus Hospitality Consulting (FHC), a growing consulting firm based in Dubai with expertise in Back of House (BOH) design, MEP design, interior design, F&B concept creation, project management, franchising as well as hotel/restaurant operational assessments.

Hospitality 52

Hospitality Operations Back of House Front of House 52

Aaron Allen & Associates

SEPTEMBER 29, 2022

Opening a Subway in Chile, for example, can cost between $80k-$120k and it doesn’t require any previous foodservice experience. And there is still plenty of room to grow even more. In mature markets like the U.S., But in emerging markets such as Latin America , the Middle East, or Asia Pacific, chains represent less than 20% of the market.

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Franchise Franchising Fast Casual Advertising 98

Modern Restaurant Management

AUGUST 25, 2021

We’re excited to open our first restaurants near our headquarters in west Michigan in 2022.” Taco John’s International Inc. inked its biggest area development agreement to date with the largest Wendy’s franchisee, Meritage Hospitality Group, Inc. “Taco John’s is the perfect fit for our company.

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Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

MAY 7, 2021

“It’s a very exciting time and we’re thrilled for new markets to experience our beloved handmade donuts in their own neighborhoods. Randy’s Donuts is also in negotiations for dozens of stores throughout California and other states. Randy’s Donuts began franchising domestically in the summer of 2019.

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Franchise Franchising Sustainability Fast Casual 159

Modern Restaurant Management

JULY 16, 2021

The announcement comes after the COVID-19 pandemic presented many challenges for the hospitality industry, particularly for restaurant General Managers who grappled with unprecedented obstacles, such as labor shortages, customer and employee safety, and supply chain delays.

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Franchise Franchising 2021 Employee Relations 157

Modern Restaurant Management

DECEMBER 14, 2020

"With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our Make it This Winter.

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Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

JANUARY 13, 2023

“This program is an exciting way to give back to each CPK guest and truly say ‘Thank You’, whether it’s a percentage off their next meal, a memorable vacation, or a cash prize. . “We’re excited to bring back this incredible promotion during the month of January,” said DiDiana.

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2023 Menu Seasonal Menu Back of House 98

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 159

Food Tip Distribution Guest Recovery Food Safety 159

Modern Restaurant Management

JANUARY 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features an economic report from Yelp, super Super Bowl stats, delivery trends, megatrends, best cities for BBQ and top venues. Yelponomics. Yelp released its first-ever annual Yelp Economic Average? YEA) report, a benchmark of local economic strength in the U.S.

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2020 Loyalty Program Point of Sale 2019 164

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year.

Franchise 125

Franchise Franchising Loyalty Program Kitchen Safety 125

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. US Foods to Acquire Smart Foodservice. reducing to approximately 3.0x

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Bar Cash Management Loyalty Program Point of Sale 124

Single Platform

SEPTEMBER 11, 2018

Time-travel back to 2008 for a moment. A CNN Money report from mid 2008 noted that casual dining chains were taking a major hit as people turned to cheaper food alternatives. Like anything else, the economy has since bounced back. The concept of evolution doesn’t only apply to Darwinian theory. trillion.

Fast Casual 36

Fast Casual 2008 Social Media 2009 36

Single Platform

SEPTEMBER 11, 2018

Time-travel back to 2008 for a moment. A CNN Money report from mid 2008 noted that casual dining chains were taking a major hit as people turned to cheaper food alternatives. Like anything else, the economy has since bounced back. The concept of evolution doesn’t only apply to Darwinian theory. trillion.

Fast Casual 28

Fast Casual 2008 Social Media 2009 28