Focus POS

DECEMBER 19, 2019

Considering an upgrade in 2020? 81% of consumers use a restaurant website to order food online, and 70% of website traffic will be off-premises by 2020, according to the National Restaurant Association. If you haven’t already made the leap, you absolutely must implement online ordering in 2020. Loyalty and Marketing Tools.

POS 107

POS Hospitality 2020 Loyalty Program 107

Modern Restaurant Management

JANUARY 22, 2021

A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 63 percent YOY decline. Emotional Connection and Loyalty.

2020 175

2020 Fast Casual Point of Sale Online Ordering 175

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Sustaining Customer Loyalty.

Loyalty Program 186

Loyalty Program Email Marketing Customer Experience Seasonal Menu 186

Modern Restaurant Management

DECEMBER 9, 2020

years , including by 12% in Q2 2020, when every other economic indicator was contracting. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 185

Loyalty Program Customer Service Consumer Goods Online Ordering 185

Modern Restaurant Management

JULY 13, 2022

For example, replacing physical menus with QR codes has become exponentially popular since the start of the pandemic with one firm reporting a 750 percent increase in downloads between 2020 and 2021. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

Franchise 209

Franchise Franchising Operations Loyalty Program 209

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? In 2020 the restaurant industry learned that offering delivery and running an efficient operation is necessary to stay alive.

2020 158

2020 Online Ordering Fast Casual Cash Management 158

Modern Restaurant Management

OCTOBER 13, 2022

Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Another way to increase the value of customers’ dining experience and increase return visits is to provide loyalty rewards with a custom, restaurant-branded mobile application. Many restaurants adopted delivery services out of necessity in 2020.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

Restaurant Clicks

FEBRUARY 17, 2020

While there are many that offer great features, some are better equipped for different service styles, restaurant sizes, budgets, and so on. . Loyalty programs. Loyalty programs. Loyalty programs. Loyalty programs. Loyalty programs. Online ordering. Inventory management.

POS 78

POS 2020 Point of Sale Loyalty Program 78

Modern Restaurant Management

DECEMBER 30, 2021

We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. QR codes, the first of the restaurant-saving technology of 2020, paved the way for newer and better tech discoveries throughout the past two years. The oldest of the tech turned out to be the most tenacious in 2020-2021.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Modern Restaurant Management

DECEMBER 5, 2022

Many restaurant owners and managers immediately invested in multiple technology solutions to stay afloat in 2020, with contactless order and payment solutions being the most important. This would allow owners to cultivate more personal relationships to increase customer loyalty and better market to each individual.

Loyalty Program 223

Loyalty Program Mobile Ordering Employee Relations Customer Experience 223

Modern Restaurant Management

MAY 24, 2022

It has been estimated that credit-card giant, Mastercard observed a 40 percent jump in contactless payments, comprising tap-to-pay and mobile pay in the first quarter of 2020 as a large number of shoppers feared germs on cash and credit cards.

Marketing 199

Marketing Loyalty Program Fast Casual Coupons 199

Modern Restaurant Management

FEBRUARY 3, 2022

“While our findings reveal just how much has changed since our 2020 report, they also show how resilient FSRs have been throughout these extraordinary times. Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years.

Loyalty Program 187

Loyalty Program Online Ordering Cash Management Point of Sale 187

Modern Restaurant Management

MAY 24, 2022

It has been estimated that credit-card giant, Mastercard observed a 40 percent jump in contactless payments, comprising tap-to-pay and mobile pay in the first quarter of 2020 as a large number of shoppers feared germs on cash and credit cards.

Marketing 177

Marketing Loyalty Program Fast Casual Coupons 177

Modern Restaurant Management

MARCH 23, 2020

Customers are incentivized by the appeal of cutting the line (without facing the wrath of fellow line members) and being rewarded for their patronage with generous loyalty programs. Restaurants similarly can enjoy more predictability in their operations and better ensure orders are completed on time.

Technology 133

Technology Loyalty Program Customer Experience Mobile Ordering 133

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Curbside and pick up orders are, without nearly the 2020 fanfare of delivery, among the most significant segments of the restaurant experience today.

Delivery 193

Delivery Loyalty Program Download Online Ordering 193

Modern Restaurant Management

OCTOBER 29, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have a lasting impact on the food and hospitality industry and the consumers that make use of it. Above all, loyalty strategies in 2021 must keep convenience in mind. How can that be achieved? Display Empathy.

2021 143

2021 Loyalty Program Webinar Social Media 143

Modern Restaurant Management

DECEMBER 28, 2020

Demand is on the rise: There will be a huge demand for events and event space as people who cancelled events in 2020 will rebook in 2021. While 2020 was challenging, it has made all of us in the restaurant industry stronger and nimbler, and applying these lessons learned to our businesses in 2021 will give us a major advantage.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

MARCH 14, 2022

With more than one million baby boomers retiring from the workforce in 2020, coupled with the four million Americans that have voluntarily left the workforce, there are nearly 11 million jobs that are still in need of being filled, according to the U.S. Employee Incentive Programs.

Loyalty Program 186

Loyalty Program Recruiting 2000 Transportation 186

Modern Restaurant Management

SEPTEMBER 15, 2021

The comparable week last year (to September 5 2020), while in recovery compared to the height of restrictions, was still lower than the same week in 2019. It is performing strongly vs both 2020 (+31 percent) and 2019 (+35 percent). 100 percent of states have bars and restaurants open indoor completely (with no capacity restrictions).

2021 175

2021 Loyalty Program Retail Online Ordering 175

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Sales velocity is now +4 percent vs January 4, 2020. Kicking orders to the curb.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. What’s more, digital consultancy Mobiquity in June 2020 reported a 36 percent year-over-year increase in the number of restaurant mobile app reviewers who said it was their first time using such an app. Evolve to Meet New Customer Expectations.

Mobile Ordering 193

Mobile Ordering Online Ordering Ordering Loyalty Program 193

Modern Restaurant Management

DECEMBER 17, 2021

Finally, digital ordering helps restaurants foster digital relationships with their customers that can be used to drive loyalty, form personalized recommendations, and ultimately help drive revenue. Exhibit A: Starbucks launched their loyalty program happy hour where customers can redeem a BOGO promotional offer and earn double stars.

Loyalty Program 184

Loyalty Program Customer Experience Mobile Ordering Customer Service 184

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 145

Fast Casual Food Safety Loyalty Program Customer Experience 145

Modern Restaurant Management

JULY 29, 2021

In 2020 alone, the FBI received 791,790 internet crime complaints , which is 300,000 more than the year prior. Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. Cybercriminals are a growing threat to virtually every industry.

Loyalty Program 247

Loyalty Program Employee Relations Point of Sale Mobile Ordering 247

Restaurant365

APRIL 16, 2021

To be certain, your restaurant profit margin in 2020 and 2021 probably look significantly different than past years. Other restaurants have faced incredibly low margins, and as of December 2020 , nearly 110,000 restaurants across the country have closed permanently or long term, according to the National Restaurant Association.

Loyalty Program 88

Loyalty Program Point of Sale Guest Recovery Seasonal Menu 88

Modern Restaurant Management

JUNE 29, 2023

Now, almost every restaurant offers delivery, almost every restaurant connects to Ubereats or DoorDash or has an online ordering platform and almost every restaurant uses a reservation system or even a loyalty platform. 2020 fast-tracked the adoption of omnichannel for even the most traditional dine-in establishments.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Modern Restaurant Management

MAY 5, 2022

After announcing the partnership, the company ran a pilot program in outlets in Denver this month. When it opened up in November 2020, it only accepted bitcoin as payment, but now there are several other ways you can do so, including Ethereum, among others. Innovative Loyalty Schemes. Flyfish Club. Enhancing customer experience.

Serving 184

Serving Loyalty Program Food Supply Point of Sale 184

Goliath Consulting

NOVEMBER 23, 2021

QR codes have been around since 2010, but they didn’t catch on for mainstream use in North America until the 2020’s.” According to Total Food Service, QR codes can drive engagement and loyalty opportunities. Digital menus also require more “upfront costs for software, licensing, equipment, and data.” in July, climbing 4.6%

Loyalty Program 88

Loyalty Program Social Media Customer Experience Online Ordering 88

Modern Restaurant Management

OCTOBER 18, 2022

billion in 2021 profits for their EVs – more than six times higher than its 2020 earnings. It’s not enough to implement strict QA programs in your restaurant. You must also monitor your suppliers to be certain they have proper food safety protocols and structured QA programs in place. In January, Tesla reported $5.5

Audits 185

Audits 2040 Food Safety Consumer Goods 185

Modern Restaurant Management

SEPTEMBER 16, 2020

For those who prefer ordering delivery directly from restaurants, 63 percent choose restaurants with a loyalty program. In our most recent impact report (9/11/2020), traffic remains down YOY, while sales remain flat to positive compared with 2019. Of those that bail: 63 percent say they’d order takeout instead.

Delivery 199

Delivery Loyalty Program Online Ordering Dine-in 199

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. PREP, an 83,500-square-foot culinary campus, houses multi-functional shared kitchen facilities featuring extensive equipment. Hot for Dave's Hot Chicken.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

OCTOBER 22, 2020

With drive-thru equipped buildouts as low as 1,200 sq. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses. Holsom by Yogurtland.

Franchise 128

Franchise Franchising Loyalty Program Kitchen Safety 128

Goliath Consulting

MAY 19, 2020

And while a little competition never hurts, continuing investments in your catering program will be paramount to your business’s success. Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2).

Catering 151

Catering Social Media Loyalty Program Online Ordering 151

Squirrel Systems

FEBRUARY 24, 2021

2020 brought several changes to the way hospitality businesses around the world were able to run and serve guests. In 2020, 53% of all adults said that purchasing food through take-out and delivery is essential to the way they live 1. Outdoor dining and patio dining have proven to be reliable business drivers for restaurants in 2020.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

DECEMBER 12, 2019

Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. Salata is currently in high-growth mode and is actively seeking to expand into new markets in 2020. In 2020, 65. An inaugural loyalty program (September). A rebrand (June). A new tech suite (September).

Franchise 95

Franchise Franchising Loyalty Program Book 95

Deliverect

DECEMBER 27, 2020

Ordering food and goods online or via a mobile app has gradually taken off in recent years, but the emergence of COVID-19 in 2020 generated meteoric growth in online ordering and direct-to-consumer delivery and pickup options. However, in May of 2020, U.S. In 2020, Uber and Postmates announced a $2.65 Online Ordering Today.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120