Modern Restaurant Management

SEPTEMBER 17, 2020

According to a new survey released by the National Restaurant Association, nearly one in six restaurants (representing nearly 100,000 restaurants) is closed either permanently or long-term; nearly three million employees are still out of work; and the industry is on track to lose $240 billion in sales by the end of the year. Comfort Food.

2020 186

2020 Food Safety Food Supply Kitchen Safety 186

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 168

2020 Fast Casual Point of Sale Online Ordering 168

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. State of the Plate 2020 – top foods across various cities. Top Foods of 2020. Financial Trends Insights.

2020 158

2020 Mobile Ordering Point of Sale Fast Casual 158

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Good 2020 for Mountain Mike's. ” Naf Naf Expands in Dallas Area. .

Franchise 198

Franchise Franchising 2020 2021 198

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. Service-related mentions became more positive by 6.0 And it is relevant to mention that this is not driven by fine dining or even upscale casual.

2020 164

2020 Point of Sale Seasonal Menu Consumer Goods 164

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. In the U.K.

2020 154

2020 Fast Casual Food Safety Guest Recovery 154

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

2020 155

2020 Influencer Point of Sale Food Safety 155

Modern Restaurant Management

JANUARY 31, 2020

voted Republican in 2016 – North Dakota, South Dakota, Wyoming, and Alaska – with services sectors and several food-related economic growth trended blue — Washington D.C., Three crucial sectors dragged down the local economy in 2019 and each one is expected to keep falling in the beginning of 2020. points in 2018.

2020 154

2020 Loyalty Program Point of Sale 2019 154

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. An Uncertain Start to 2020?

2020 92

2020 Point of Sale Online Ordering Consumer Goods 92

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. During the pandemic, before we opened our first location in July 2021, throughout 2020, it gave me time to pause and think of what type of company we're trying to build, and it was. Probably not.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. In mid-March 2020, U.S. 30 percent of respondents shared they will be hosting their event at their home.

2021 182

2021 Online Ordering Mobile Ordering Guest Recovery 182

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. Scott Lawton, CEO and cofounder at bartaco. Now brands are trying to balance speed to market and operational readiness.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Apicbase

FEBRUARY 29, 2024

million tons in 2020 and 12 million tons in 2021. 54% of restaurants plan to spend more on technology in 2024. On the other hand, fast food restaurants are on the rise , with 0.8% After a significant decrease in 2020, the rate of food waste started to grow again. million tons in 2020 and 12 million in 2021.

2024 52

2024 Operations 2023 Loyalty Program 52

Black Box Intelligence

NOVEMBER 1, 2021

QSR, fast casual and casual dining improved the most (improved sales growth by 1.9 Not only is turnover rising for all employees, the percentage of new hires that leave the company within the first 90 days of employment is also increasing. Sales growth in fine dining and upscale casual also eroded during the week. .

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Loyalty programs are most popular for fast food. Fast Casual.

2021 141

2021 Fast Casual Mobile Ordering Social Media 141

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 210

Mobile Ordering Front of House Fast Casual Customer Service 210

Aaron Allen & Associates

FEBRUARY 4, 2020

Restaurant CEO priorities are shifting in 2020, and it makes sense given how quickly the consumer and competitive landscape are shifting as well as the introduction of new forces impacting the industry. Here, we round up ten factors influencing how leaders are evolving their views and approach. January 12, 2019. Read More ». August 24, 2018.

2020 98

2020 Franchise Franchising 2018 98

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. The acquisition is expected to close by the end of the second quarter of 2020 and remains subject to stockholder and regulatory approval and other customary closing conditions. . Brands, Inc.

Fast Casual 100

Fast Casual Customer Service Online Ordering Casual 100

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 196

Franchise Franchising Fast Casual Point of Sale 196

The Restaurant Group

SEPTEMBER 16, 2020

Changes and Opportunities in 2020 and Beyond. million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Let’s take a look at the emerging 2020 restaurant trends, changes, and opportunities. This has made it a driving force in 2020 restaurant trends. Tech Takeover.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

MARCH 3, 2023

." Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 199

2023 2022 Consumer Goods Point of Sale 199

Modern Restaurant Management

JULY 16, 2021

The announcement comes after the COVID-19 pandemic presented many challenges for the hospitality industry, particularly for restaurant General Managers who grappled with unprecedented obstacles, such as labor shortages, customer and employee safety, and supply chain delays. Killer Burger Teams with Village Family Capital.

Franchise 147

Franchise Franchising 2021 Employee Relations 147

Modern Restaurant Management

AUGUST 16, 2021

During the second quarter in 2020, which covered the height of the pandemic lockdowns and restaurant dine-in restrictions, QSR off-premises orders increased by +9 percent over the same quarter in 2019, driven by solid growth in drive-thru and delivery orders. million in April 2020, per the Bureau of Labor Statistics. “The U.S.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

NOVEMBER 19, 2020

Applications are being accepted through December 31, 2020. 1, 2020), The LEE Initiative and Maker's Mark will host virtual events that extend philanthropic efforts even further. “We put the safety of our employees first. “We put the safety of our employees first. CommUNITY Batch.

Mobile Ordering 119

Mobile Ordering Kitchen Safety Online Ordering Coaching 119

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. " Upserve generated revenue of approximately $40 million3 for the trailing twelve-month period ending September 30, 2020.

Webinar 185

Webinar Customer Experience Mobile Ordering Customer Service 185

Modern Restaurant Management

JANUARY 27, 2020

This edition of MRM News Bites features Grubhub, PAR Technology, The Institute of Culinary Education, Parts Town, OneDine, Starbucks, QikServe, MOD Pizza, ezCater and Red Lobster, Omnivore, Coolgreens and Winston Industries. This is a game changer in quick-serve and fast casual restaurants." Ultimate Grubhub.

Catering 108

Catering Mobile Ordering Customer Service Leadership 108

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Taco Bell's 2020 Commitments.

Franchise 106

Franchise Franchising Fast Casual Leadership 106

Modern Restaurant Management

SEPTEMBER 14, 2021

TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more. Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years.

Food 147

Food Tip Distribution Guest Recovery Food Safety 147

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 173

Franchise Franchising Food Fast Casual 173

Modern Restaurant Management

JULY 1, 2021

Unlike 2020, diners opted for the plant-based versions of delivery classics so far in 2021. Like we saw in Grubhub's 2020 Year in Food Report, diners continue to eat plant-based, but the pace has slowed down a bit compared to previous years. Thai Thani – 2021 NW Market St B, Seattle, WA 98107. Vegan & Plant Based.

2021 118

2021 Loyalty Program Mobile Ordering Consumer Goods 118

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 142

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 142

Modern Restaurant Management

JUNE 19, 2020

Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR. Relish by ezCater.

Food Safety 110

Food Safety Customer Experience Website Management Employee Relations 110

Modern Restaurant Management

FEBRUARY 19, 2020

Frances Allen has been named Chief Executive Officer and a member of Checkers & Rally’s Board of Directors, effective February 17, 2020. In early 2020, the brand added three restaurant veterans to its Board of Directors. Allen succeeds Rick Silva, who has decided to leave the company after 13 years as CEO and President.

Franchise 108

Franchise Franchising Fast Casual Point of Sale 108

Modern Restaurant Management

JULY 27, 2020

Interest for alcohol-related experiences has increased since June 1, relative to other food activities, with a rise in consumer interest for wineries (up 51 percent), cideries (up 39 percent), breweries (up 24 percent) and distilleries (up 19 percent). Meanwhile, grocery related businesses are on the decline as people spend less time at home.

Franchise 138

Franchise Franchising Mobile Ordering Kitchen Safety 138

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S.,

Mobile Ordering 90

Mobile Ordering Catering POS Customer Experience 90

Restaurant365

JULY 8, 2021

” In addition, across all major segments, from fine dining to quick service restaurants to fast casual, owners and operators reported that “off-premises dining represents a larger proportion of sales than it did pre-coronavirus.” You may have had to lay off or furlough some of your team in 2020.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Modern Restaurant Management

FEBRUARY 1, 2021

For more restaurant industry performance data visit the Restaurant Industry Snapshot: December Ends 2020 with Exasperating Sales Results; Final Week Offers Reasons for Optimism. For service, net sentiment was the third highest in 2020, only behind September and November which saw the best scores of all for the year.

2021 113

2021 Point of Sale Guest Recovery Travel 113