ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? adults who order from restaurants at least once a month.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S, Offer a variety of ordering options for your diners.

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

JUNE 28, 2023

In order to address this, Capterra says businesses should reassess their POS software, leverage insights to better understand what customers think is appropriate, and use these learnings to customize the shopping experience. Consumers are dealing with the sticker shock caused by inflated menu prices, which in turn drive up gratuity.

Customer Service 180

Customer Service Mobile Ordering 2023 Customer Experience 180

7 Shifts

JUNE 4, 2021

Ideal menu price. Your CoGSs is an essential number to have when determining your menu prices, inventory and impacts your net profit margin. It also plays a key factor in pricing your menu. This number can easily be pulled from your mobile POS of choice, and filtered to view by the hour, day, week, month, or year.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

DECEMBER 20, 2022

Technomic is forecasting that the industry’s total value will only be 90 percent of 2019’s value in real terms. Increasing menu pricing has helped to offset costs and so far, has continued to attract customers since grocery prices are outpacing the increases in restaurant tickets for dining out." percent in July.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Taking a step further into the digital world, convenient, app-based ordering puts brands directly on the phones and into the hands of their consumers.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. An increase in orders necessitates an increased focus on fast delivery and accuracy.

Mobile Ordering 197

Mobile Ordering Online Ordering Retail Customer Experience 197

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. Top Foods of 2020.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Perfect Daily Grind

MAY 4, 2022

Many people use mobile apps to order and pay for products, including coffee, almost every day. Instead, customers place their orders through the chain’s mobile app, before opting for either pick-up or delivery. One example is Coffee Box, which had several popular stores in Shanghai between 2018 and 2019.

Delivery 127

Delivery Mobile Ordering Customer Service Beverage 127

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence. ” Supporting Local.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Mobile experiences will become tailored to a wider audience through increased adoption.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Xtra Chef

SEPTEMBER 25, 2019

This year, McDonalds acquired two companies, Dynamic Yield and Apprente , giving them the tools and the teams to to automate order taking while using data to make personalized suggestions based on the customer. Valyant AI promises to reduce order times and wait times saving the customer and your team time.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Pricing events for happy hours and special occasions. Mobile phone manager alerts for voids and pricing event approvals. Employee scheduling.

2020 189

2020 Website Management Online Ordering Point of Sale 189

ChowNow

SEPTEMBER 16, 2020

Today, amidst varying local regulations around social distancing, and a restaurant industry trying to stay afloat, diners remain unsure of which restaurants in their area are open and accepting orders. Bring in new diners with these strategies, including using multiple restaurant ordering channels. Create a digital menu.

Social Media 148

Social Media Online Ordering Mobile Ordering Download 148

BNG Point of Sale

NOVEMBER 20, 2020

The answer lies in restaurant ordering systems. This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. What is a restaurant ordering system? Multiple methods for ordering.

POS 98

POS Ordering Mobile Ordering Online Ordering 98

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Frustration felt by the guest can be mitigated simply by being transparent with how long an order will take.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Lavu

MAY 27, 2020

In November 2019, Saleem S. Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. Fast forward to May 2020 and it could not be more true.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Modern Restaurant Management

OCTOBER 29, 2021

Back in December 2019 , I wrote a piece commenting on the rapid increase in chargebacks in the food and beverage industry. I argued that, as consumers gradually become more acclimated to tech-enabled options like mobile ordering and click-and-collect, we were going to see chargebacks become more of a concern.

Mobile Ordering 100

Mobile Ordering Online Ordering Customer Service Food Order 100

EATER

DECEMBER 16, 2021

In early 2019 these efforts gained steam with a series of New York Times exposés on food delivery companies such as DoorDash. For example, Vianne explained, “DoorDash might offer a higher $12 delivery fee per order. Vianne once delivered a Starbucks order to one well-known celebrity.

Back of House 138

Back of House Employee Relations Delivery Mobile Ordering 138

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” It could be that you've got mobility issues. Ultimately, that bill is not paid only by operators; it's paid by the people who eat there by way of higher prices.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. There remains a high uptake of food delivery across the four states, with 67 percent of consumers having ordered take-out/delivery of food in the last two weeks, and 14 percent a delivery with alcohol.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Restaurant365

APRIL 4, 2022

However, things have recovered in a number of ways, and consumer demand proved vibrant, leading same-store sales to increase from 2019 to 2021. . At the end of 2019, nationwide food and beverage sales reached $864 billion. “All Efficiency is all about mobile. And not last but not least was mobile messaging.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

The Restaurant Times

OCTOBER 28, 2021

Customers also want to be able to order delivery and takeaway. Moreover, these solutions serve as a link between the Point-of-Sale (POS) and the kitchen, making order management and sequencing easier. . It can be a hassle for your customers when they can’t pay through their mobile. QR Code Ordering. Source: PYMNTS.com.

Technology 52

Technology Operations Point of Sale Mobile Ordering 52

Restaurant Engine

MAY 6, 2020

Due to coronavirus disease 2019 (COVID-19) infecting more than 1.17 Whether they order to-go for family members in different households or just for their own mothers, dining-in will be the new normal this Mother’s Day. Restaurants on Shaky Ground, Mobile Apps or Not. million people in the U.S. for a total of $44.28.

Mobile Ordering 96

Mobile Ordering Consumer Goods Food Order Kitchen Safety 96

Lavu

OCTOBER 23, 2019

August 07, 2019 03:27 PM Eastern Daylight Time. –( BUSINESS WIRE )–Leading mobile point-of-sale and payment processing platform, Lavu, announced the acquisition of Sourcery, an automated accounts payable solution designed for the restaurant industry. ALBUQUERQUE, N.M.–( said Teri Wilson, Sourcery’s GM.

Point of Sale 60

Point of Sale Mobile Ordering 2012 Food Supply 60

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. ” Delivering Jobs.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

The Restaurant Times

JANUARY 27, 2022

Even before the pandemic, quite a few restaurants were struggling to survive, and many of them succumbed to closures in 2018 and 2019, a fate that most other restaurant industries in the world faced during the pandemic. Compared to 2019, the year-over-year change of seated diners in restaurants in the UK -7 percent on November 23, 2021.

Fine Dining 52

Fine Dining Customer Service Customer Experience Mobile Ordering 52

BNG Point of Sale

NOVEMBER 20, 2020

The answer lies in restaurant ordering systems. This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. What is a restaurant ordering system? Multiple methods for ordering.

POS 52

POS Ordering Mobile Ordering Online Ordering 52

Xtra Chef

JUNE 25, 2019

Orders are going out the door. Supplies are filling up, running out, getting ordered, transferred, 86’ed, etc. Prices of ingredients fluctuate. Automatically Updated Inventory Values based on Last Purchase Price. Our customers will be able to use our Inventory Management product on any desktop or mobile device.

Inventory 60

Inventory Management Management Demo 60

Restaurant365

DECEMBER 4, 2020

Restaurant owners trying to keep up with the constant inventory change are turning to inventory management software , which covers the inventory process end to end, from counting and transferring to ordering and invoicing. Maintaining accurate, profitable menu pricing and planning. Keeping up with the rise of mobile.

2021 78

2021 Operations Mobile Ordering Social Media 78

Restaurant365

JULY 21, 2021

End-to-end inventory management can automate multiple steps, like uploading invoices, tracking recipes, and auto-updating item prices. You can see whether items are priced appropriately or what items you may want to promote more prominently on your menu. Ensure transparency and accuracy in vendor contract price.

Inventory 78

Inventory Management Management Waste 78

Hot Schedules

OCTOBER 23, 2019

Consumer Price Index research indicates that food costs will rise another 3% in 2019, so you could understand why operators would be increasingly concerned. Errors in formulas and data entry can go uncorrected for long periods of time, resulting in a string of bad decisions and unfortunate misses: Over- or under-ordering.

Inventory 60

Inventory Management Management Consumer Goods 60

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. Online restaurant ordering systems aren’t only a product of COVID-19.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. The increasing threat of fraud, especially through spoofing, is also anticipated to drive the widespread adoption of secure mobile payment methods in the future.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197