The Restaurant Times

FEBRUARY 1, 2021

Renewed confidence and receding restrictions have brought customers back to restaurants, even as online delivery still remains the preferred option for a large number of people. Delivery penetration was already gaining momentum before the pandemic. The emergence of Cloud Kitchen or Delivery Kitchens.

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Online Ordering Food Order Delivery Ordering 52

Touch Bistro

JULY 1, 2021

Now, more than ever, restaurants are leaning into online ordering as a way to streamline takeout and delivery, and help their businesses recover from the impact of the pandemic. Get TouchBistro Online Ordering. Third-Party Online Ordering Apps vs. Direct Online Ordering. Don’t worry.

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Online Ordering Ordering Back of House Front of House 52

Modern Restaurant Management

FEBRUARY 12, 2020

Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country.

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Ordering Online Ordering Customer Service Customer Experience 181

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

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Delivery Loyalty Program Online Ordering Dine-in 203

Perfect Daily Grind

MAY 4, 2022

Many people use mobile apps to order and pay for products, including coffee, almost every day. They also both have their own respective food and beverage delivery services: Meituan (?? Covid-19 naturally accelerated the growth of the global food and beverage delivery market. in Chinese) and Ele.me (??? in Chinese).

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Delivery Mobile Ordering Customer Service Beverage 127

7 Shifts

MAY 1, 2020

However, pivoting your business model to takeout and delivery is not always the best—or only—option your restaurant has to boost sales during this time. The meal kit industry, which has been around since 2007, hit $5 billion in annual revenue in 2019—but growth in the industry was slow pre-COVID-19. Alcohol delivery ??

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FOH Online Ordering Delivery Food Supply 364

Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Increased Demand for Food Delivery. Reading Time: 4 minutes.

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Delivery Food Online Ordering 2030 148

Modern Restaurant Management

OCTOBER 27, 2022

Once updated, the app automatically communicates the information to Dunkin’s customer-facing mobile app, delivery partners, and online platforms, minimizing the likelihood that guests will be caught off guard by a closed store or unavailable item. Enabling Flexible Ordering. Reimagining the Drive-Thru Experience.

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Mobile Ordering Online Ordering Front of House Fine Dining 197

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. The Rise of Food Truck Delivery and Order Ahead. 2020 saw the home food delivery market reach a staggering $45 billion.

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Food Truck Delivery 2021 Mobile Ordering 148

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Not only was it convenient, it was also an ethical imperative: If you wanted to see your favorite restaurant survive, you needed to order out. When did delivery apps get so powerful? Delivery apps hurt restaurants.

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Delivery Customer Service Food Order Online Ordering 127

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds.

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2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Restaurant Logic

MAY 19, 2019

As a restaurant operator in 2019, you’re probably being bombarded with the latest and greatest online ordering and delivery platforms. The ubiquity of smartphones and plethora of apps has created a seismic shift in how consumers discover restaurants and order food. in year by year growth of online ordering.

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Online Ordering Delivery Ordering Website Management 28

BNG Point of Sale

NOVEMBER 20, 2020

The answer lies in restaurant ordering systems. This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. What is a restaurant ordering system? Multiple methods for ordering.

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POS Ordering Mobile Ordering Online Ordering 98

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Visits, online or physical, at morning meal, which includes the breakfast and A.M. " Remarkable Resiliency. foodservice industry. Visits at P.M.

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2021 Guest Recovery Online Ordering Point of Sale 189

Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. DIY Delivery Services.

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Delivery 2020 Food Online Ordering 98

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

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Loyalty Program Online Ordering Cash Management Point of Sale 194

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Third-party fees to restaurants can run 15-30 percent, eating margin on delivery orders.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. ” Supporting Local.

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2021 Loyalty Program Retail Online Ordering 178

Deliverect

NOVEMBER 28, 2019

With 2019 coming to an end, a few of the restaurant and food industry’s figureheads are already looking ahead to next year’s upcoming trends and fads. Topics that surged in interest in 2019 were sustainability , local sourcing and natural ingredients, as well as plant-based everything. But what will 2020 bring? The era of locavores.

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2020 Delivery Food Food Order 103

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

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Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S, Offer a variety of ordering options for your diners.

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Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 167

Technology Front of House Online Ordering Back of House 167

Deliverect

FEBRUARY 22, 2021

Since its inception in 2013, DoorDash has become one of the biggest players in on-demand food delivery in the United States. The American food delivery service is currently available in over 850 cities across America, Canada and Australia, and has one of the largest market shares in the US food delivery industry.

Online Ordering 148

Online Ordering Point of Sale Delivery Customer Service 148

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Ghost kitchens are reliant upon another hot trend that will continue into 2022, food delivery. Delivery Options.

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2022 Customer Service Online Ordering Website Management 218

Deliverect

DECEMBER 30, 2019

The online delivery market continues to grow at a breakneck pace, with over 16 million USD in European revenue in 2019. The under 35s are the biggest food delivery adopters. #2 As a reminder, McKinsey’s stats show that delivery speed is the biggest variable in customer satisfaction. We’ll break it down for you. #1

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Delivery Marketing Online Ordering Customer Experience 78

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. An increase in orders necessitates an increased focus on fast delivery and accuracy.

Mobile Ordering 197

Mobile Ordering Online Ordering Retail Customer Experience 197

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Order accuracy and speed top list of what consumers want. The vast majority will revisit a specific drive-thru if their order is always correct (68 percent) and service is fast (62 percent).

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? adults who order from restaurants at least once a month.

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Mobile Ordering Customer Experience Influencer Customer Service 97

BNG Point of Sale

NOVEMBER 20, 2020

The answer lies in restaurant ordering systems. This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. What is a restaurant ordering system? Multiple methods for ordering.

POS 52

POS Ordering Mobile Ordering Online Ordering 52

Deliverect

NOVEMBER 21, 2019

Over the past few years, Black Friday shopping has started to shift more towards online sales channels: in July 2019, a US survey showed that 37% of consumers weren’t planning on visiting physical stores on Black Friday because the stores are too busy, while 27% stated they think online shopping is easier *.

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Delivery Coupons Online Ordering Seasonal Menu 64

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

MAY 27, 2021

That said, it’s increasingly clear that the “new normal” won’t look like 2019. Many restaurants shifted to online ordering, curbside pickup and delivery during the pandemic to stay afloat, and they adopted new safety protocols for guests onsite. Getting a 'Mobile First' Advantage.

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Menu Mobile Ordering Food Safety Online Ordering 191

EATER

SEPTEMBER 29, 2021

Free grocery delivery has served to cloak the human cost of labor, leading consumers to expect a free service that was never really free If going to the grocery store and having groceries delivered costs pretty much the same amount of money, why would anyone go to the grocery store ever again? Marekuliasz/Shutterstock.

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Delivery Email Marketing Food Food Supply 100

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

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2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. Top Foods of 2020.

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2020 Mobile Ordering Point of Sale Fast Casual 195