Goliath Consulting

FEBRUARY 16, 2019

In the Food Service industry, 2019 is bringing in its own wave of fresh trends! The desire for convenience and the popularity of fast-casual dining remains important to diners in this new year. These “natural remedies” are expected to improve the bottom line for those in the Food Service industry as well.

2019 60

2019 Fast Casual Social Media Customer Service 60

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. First, at 2.1 percent at hotels.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

FEBRUARY 18, 2020

This new year is a perfect time to begin shaping a long-term vision and identifying opportunities for growing your restaurant or food services business over the next ten years. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Break-even point.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Physical service is still valued. Visits at P.M.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Black Box Intelligence

SEPTEMBER 16, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. . Yet, customer habits don’t always translate to customer approval or glowing reviews. For one: food. rating. .

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Limited-service restaurants. Full-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. At Ladder 4 Wine Bar in Detroit, you can add 28 grams of Kaluga caviar to hash browns.

Fast Casual 108

Fast Casual Fine Dining 2008 Pricing 108

Modern Restaurant Management

JUNE 24, 2020

According to research done in July 2019 by the Pew Research Center, 26 percent of adults spend the entire day online and 43 percent are online several times during the day. Furthermore, about 60 percent of customers order food online at least once a week and 31 percent order online at least twice.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” ” Curry Up Now Adds Incentives LTO.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

DECEMBER 4, 2019

In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. Customer-led Ordering and Payment. They want a flexible, fast, customized, and “frictionless” dining experience — one without the “drag” of unnecessary steps or interactions.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Foodable

MARCH 29, 2022

Fast Casual Drive-Thru? In 2021, the fast casual chain opened 31 units, with 18 in suburban and residential communities, Neman said. 18, 2019, the restaurant "paid them less than the required federal minimum and overtime wages and forced them to participate in an illegal tip pool with non-tipped employees."

Fast Casual 105

Fast Casual Employee Relations 2021 Point of Sale 105

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. Luckily, as staffing levels have gradually improved within recent months, customer satisfaction has turned a corner.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. For many limited-service restaurants, this could mean additional drive-thru lanes or take-out windows.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

NOVEMBER 29, 2019

Demand for restaurant services is often dictated by the economic health of a region. When households have extra income, they will eat out more often and the National Restaurant Association found that 2019 should see continued sales growth. This might mean weaving elements of fast-casual dining into your design.

Fast Casual 205

Fast Casual Equipment Small Business Mobile Ordering 205

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The best performing segment based on 3-year sales growth for the fourth month in a row was quick service, followed by fine dining.

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Apicbase

SEPTEMBER 23, 2022

The level of quality, service and innovation is high. These restaurants are scaling fast, and quite often venture far beyond their country of origin. In this list we have included food service operations in Sweden, Denmark, Norway, and Finland that caught our attention because of their attitude, approach, and business savvy-ness.

Fast Casual 52

Fast Casual Casual Franchise Franchising 52

EATER

APRIL 10, 2024

Like Johnson’s fast-casual rice bowl restaurant, Field Trip, the food at Bankside was developed with delivery in mind. Caviar, of course, was purchased by competitor DoorDash in 2019, ending that air of exclusivity.) Customers place orders on the Wonder app for delivery or pick-up. It wasn’t a wholly unusual request.

Delivery 137

Delivery Cash Management Point of Sale Back of House 137

Black Box Intelligence

SEPTEMBER 15, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. Even though customers are choosing the off-premise dining option more often, they aren’t necessarily satisfied. For one: food.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

7 Shifts

AUGUST 27, 2020

Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. This should include both behavior towards customers and colleagues. Need a hand creating your restaurant’s core values?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive?

Fast Casual 52

Fast Casual Back of House Food Truck Franchise 52

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

EATER

FEBRUARY 28, 2023

West African cuisines more broadly are also having a moment in different forms, from fast casual to the fine dining experiences chefs like Balogun advance, throughout American cities. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019.

Fine Dining 127

Fine Dining Fast Casual Dine-in Presentation 127

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

SEPTEMBER 15, 2020

TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. “We’re both humbled and lucky to support our amazing customers during this critical time. NAB Acquires SALIDO. SALIDO was acquired by North American Bancard (NAB.)

Fast Casual 162

Fast Casual Casual Menu Mobile Ordering 162

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Britt Mills, Senior Director of Customer Experience at Mobiquity. Barry McGowan, CEO Fogo de Chão.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

The Restaurant Times

SEPTEMBER 22, 2021

Firstly, they allow restaurants to deliver straight to customers at home. According to a report by RedSeer Management Consulting, cloud kitchens are set to be a $2 billion industry in India by 2024, up from $400 million in 2019. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Future Food

NOVEMBER 18, 2018

Home deliverers, QSR and smart casual dining are continuing to be the big players in the growth of our shopping centres, retail precincts and mixed-use developments. Eateries at Tea Tree Plaza , Adelaide The greatest challenge for the QSR industry is remaining relevant to their customers.

Fast Casual 96

Fast Casual Casual 2010 Customer Service 96

Black Box Intelligence

NOVEMBER 16, 2021

How to Increase Restaurant Sales and Traffic Using Customer Incentives. Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. Strong customer incentive strategies make your restaurant stand out to potential customers and keep them coming back. compared to 2019.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Cheetah

APRIL 12, 2021

To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Although Millennials were the primary consumer of technology-enabled services, they were joined by a whole new section of consumers once the pandemic hit. Even before the pandemic, this was a fast-growing market.

Delivery 148

Delivery Food Online Ordering 2030 148

EATER

OCTOBER 28, 2021

Custom salad being made at a Sweetgreen in Washington, D.C. The salad chain has a billion-dollar valuation and no profitability in sight This week, fast-casual salad chain Sweetgreen announced its intent to go public and start trading on the New York Stock Exchange. Vereen/For The Washington Post via Getty Images.

Food Supply 94

Food Supply 2018 Fast Casual 2009 94