Restaurant365

DECEMBER 12, 2019

From the front counter to the kitchen, technology is everywhere in restaurants. From changing the way restaurants order inventory all the way to determining how customers first place their order, technology in restaurants is continuously evolving. Technology impacts nearly every aspect of our lives.

2019 88

2019 Technology Front of House Mobile Ordering 88

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. In the near future, we’ll look at printed menus the way we look back at newspapers today.

Technology 198

Technology Loyalty Program Front of House Online Ordering 198

EATER

JULY 7, 2023

Lille Allen/Eater After years of artificially low menu prices, service fees feel like an inevitable, annoying part of dining out now If you’re the type of diner who regularly eats at restaurants, you’ve almost assuredly noticed a “service fee” tacked on to your check at one establishment or another.

Front of House 93

Front of House Back of House Customer Service Restaurant Law 93

7 Shifts

DECEMBER 8, 2020

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. When it comes to email, e very $1 you spend can mean $38 back to your business —that’s a 3800% ROI. Engaged employees are also less likely to turnover.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. In fact, October’s same-store sales growth of +5.2% in October, a 0.4

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Modern Restaurant Management

APRIL 7, 2023

This is especially true in the food service industry. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Cash Management 98

Cash Management Equipment Front of House Small Business 98

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 162

Technology Front of House Online Ordering Back of House 162

7 Shifts

NOVEMBER 29, 2022

But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. They want to be here, they don't want to give bad service. They want to give good service. Table of Contents. 5 Tips on Tipping.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. billion from the same period in 2019. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5

Food Safety 221

Food Safety Recycling Restaurant Law Front of House 221

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

Food Supply 178

Food Supply 2019 Food Truck Back of House 178

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. Luckily, as staffing levels have gradually improved within recent months, customer satisfaction has turned a corner.

Fast Casual 78

Fast Casual Point of Sale Front of House Fine Dining 78

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Indeed, they have been around for over a decade: a NYT article from 2019 dates them back at least to 2013.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

Black Box Intelligence

SEPTEMBER 16, 2022

Reporting the biggest acceleration in sales were the Full-Service segments. Black Box Guest Intelligence data confirms that customers opt for off-premise options including take-out and delivery more now than they did prior to the pandemic. Yet, customer habits don’t always translate to customer approval or glowing reviews.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. New York City Bans Foie Gras : On October 30, 2019, the New York City Council passed an animal welfare bill package with a 42-6 vote. Litigation.

2019 71

2019 License Restaurant Law Website Management 71

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Locked in the kitchen” is hyperbole, but the micrograms aren’t. It’s why the recipes are so perfect,” he adds.

Delivery 130

Delivery Cash Management Point of Sale Back of House 130

Black Box Intelligence

NOVEMBER 17, 2022

On the guest count front, there continues to be good and bad news. Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. In fact, October’s same-store sales growth of +5.2% in October, a 0.4

Front of House 40

Front of House Fast Casual Back of House Fine Dining 40

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Cheetah

JUNE 14, 2021

Profit margins would almost certainly shrink as businesses would be forced to reduce opening hours, eliminate tables, make guests wait or even push back reopening altogether. That explains why they are quitting in droves or not coming back to work after being laid-off. To get workers back, restaurants will have to make a real change.

BOH 148

BOH Back of House Front of House Restaurant Law 148

Black Box Intelligence

JUNE 14, 2023

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience. Unfortunately, the answer is not that clear-cut.

Webinar 81

Webinar Employee Relations Point of Sale Customer Service 81

7 Shifts

OCTOBER 2, 2019

To learn more about restaurant management, read [Guide] Restaurant Management Tips & Tactics: 2019 Field Guide. This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285

Black Box Intelligence

FEBRUARY 18, 2022

In many restaurants the front of house (FOH) and back of house (BOH) can seem like two completely different worlds. For full service restaurants, we also track employees per unit (FOH). compared to 39 in 2019. Finding and retaining qualified restaurant staff is hard enough.

FOH 40

FOH BOH Front of House Back of House 40

Sante

AUGUST 26, 2020

A unique partnership with the James Beard Foundation (JBF) complements the launch of the film through a custom mentorship program, presented by KitchenAid, developed to advance women in culinary arts and support the industry at large as it rebuilds. ?. The film reveals a concerning statistic from a 2013 study by the Office of U.S.

Front of House 130

Front of House 2013 Back of House Fine Dining 130

Marketing4Restaurants

APRIL 1, 2021

Lose of major Customers. This will become critical as they evolve their customer relationship models and start to look at the risks from vertical integration and the customer data that aggregators collect about the Restaurants’ customers. Deliveroo in Australia. Many of these risks remain extant in other markets.

Sustainability 111

Sustainability Delivery Front of House Back of House 111

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

2024 156

2024 2023 Food Order 2013 156

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies.

2019 100

2019 Compost Mobile Ordering Point of Sale 100

Apicbase

FEBRUARY 29, 2024

It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15

2024 52

2024 Operations 2023 Loyalty Program 52

Open for Business

MARCH 1, 2023

million workers came back to the accommodation and food service sectors. The restaurant labor shortage is still one of the industry’s biggest challenges even 3 years after the start of the pandemic. The labor market has shown signs of improvement, but most restaurant operators are still looking for restaurant staff.

2023 78

2023 Insurance Front of House Hiring 78

Sling

SEPTEMBER 23, 2021

You’ll enjoy delicious food, stellar customer service , and…periodic 7.8 Experts regularly monitor the mountain’s activity, and volcanologists have certified the restaurant No Immediate Death By Volcano. 2) The Disaster Cafe – Lloret de Mar, Spain. earthquakes throughout the evening. 3) O.Noir – Toronto, Canada.

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

Aaron Allen & Associates

JULY 29, 2022

Some people view restaurant robotics as a way to reduce labor costs, while others see it as a way to improve the customer experience. No matter which side of the argument you fall on, there is no doubt that restaurant robotics is changing the game for both restaurateurs and customers alike. while labor cost was growing at 3.8%

Front of House 64

Front of House Back of House 2022 Kitchen Safety 64

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What are the trends that will continue and what will go back to the way it was? What’s in store for 2021?

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What are the trends that will continue and what will go back to the way it was? What’s in store for 2021?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” But customers have always liked it because it requires a lot less work for the diner—though enormous effort to make it work seamlessly from the restaurant point of view.

2021 184

2021 Kitchen Safety Food Safety Consumer Goods 184

Black Box Intelligence

DECEMBER 16, 2022

All industry segments were able to achieve positive same-store sales growth during November when compared to their sales for the same month back in 2019, which undoubtedly is welcome news for the industry. Luckily, as staffing levels have gradually improved within recent months, customer satisfaction has turned a corner.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Black Box Intelligence

SEPTEMBER 15, 2022

This month’s strong sales numbers and weak guest counts demonstrate exactly what happens when larger check growth (due to large price increases that passed onto consumers) is the primary reason for higher sales. Reporting the biggest acceleration in sales were the Full-Service segments. percentage points over July 2022’s growth rate.

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Transact

DECEMBER 9, 2019

9, 2019 — TransAct® Technologies Incorporated (Nasdaq: TACT) (“TransAct” or “the Company”), a global leader in software-driven technology and printing solutions for high-growth markets, today announced that it has secured a new agreement with a local convenience store operator to deploy one BOHA! .–(BUSINESS HAMDEN, Conn.–(BUSINESS

Operations 60

Operations Back of House Front of House Food Safety 60