Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. Loyalty Technology to Drive Daypart Engagement.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Culinary Cues

APRIL 7, 2025

These cooks and chefs will not only accept technology in the kitchen, but they will also actively look for ways to make it their critical component. [] KNOW THAT DIVERSITY HAPPENS NATURALLY IN KITCHENS: Diversity in the kitchen need not be mandated or a concern.

Kitchen Safety 306

Kitchen Safety Food Supply 2030 Healthcare 306

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Recruiting and hiring decisions are often made by managers at the store or restaurant level instead of by corporate recruiters. In what ways does technology help the hiring process?

Hiring 520

Hiring Recruiting Tip Distribution Small Business 520

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

FEBRUARY 5, 2025

Chefs and restaurateurs invested in recruiting students at regional culinary colleges for internship and permanent positions after graduation, but those schools are struggling to find students to enroll whats going on? The knee jerk reaction is to rely on technology to save us. This must be the answer right?

Fine Dining 243

Fine Dining Food Supply Customer Service Recruiting 243

7 Shifts

JULY 29, 2020

Restaurant recruiting during the COVID-19 pandemic can be advantageous for restaurants because so much restaurant talent is looking for work. It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely? What PPE will you provide?

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. Empowering Employees with the Right Tools and Training. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 9, 2021

As we continue to move past the fallout from the pandemic there will be a growing reliance on technology within every aspect of the operation and companies can be ready to take advantage, but they must start now or be left behind.

2021 600

2021 Hiring Technology Social Media 600

Modern Restaurant Management

MARCH 11, 2025

– Ilson Goncalves, Chef/Owner, Samba Montclair Two ways the pandemic changed the restaurant industry are around employees and technology. Technology continues to transform restaurant operations. Technology has become a solution in staffing as well. That's never going to change. They seek brands they believe in.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 4, 2023

However, for restaurants dealing with high-volume recruitment needs, the challenge is even greater. Tight timelines : First, hiring teams often encounter tight timelines when managing high-volume recruitment. Maintaining company reputation : Maintaining a strong employer brand becomes crucial in high-volume recruiting.

Recruiting 221

Recruiting Hiring Employee Relations Technology 221

Modern Restaurant Management

MARCH 28, 2022

How is technology shaping the future of restaurants and giving brands a competitive edge? Operators have been adding to their tech stacks for the last five years or more but solving one problem can create another if your technologies aren’t well integrated. What changes that may have seemed temporary should be made permanent?

2022 530

2022 FOH BOH Recruiting 530

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff. Meeting New Expectations.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

AUGUST 15, 2024

Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Culinary Cues

MARCH 16, 2025

With the help of the federal government (without their help I cant imagine any business surviving let alone the average citizen), restaurants began to experiment with delivery, remote pick-up, using technology to minimize employee interaction, and later ghost kitchens that saved the day for some, but changed our industry entirely.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. With the right technology tools in place, their expectations can be met.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

DECEMBER 14, 2021

A survey by RTi Research found that of the 30 percent of consumers who used contactless payment for the first time during the pandemic, 70 percent reported they plan to continue using this technology. In addition, 75 percent of restaurant operators say recruiting employees was their top challenge, the highest level ever recorded.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. However, new technologies have made restaurant reporting much easier. There's no denying that manual restaurant reporting can be time-consuming.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. With technology those orders could be processed in seconds. Mobile order and pay can easily slot into your team, and depending on the current set-up, the technology can be in place within just one day.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Service-based companies, like restaurants, often flourish by growing their workforce or modernizing technology. Restaurants that use automation solutions save money on labor and minimize human error.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

DECEMBER 14, 2021

Knowing this will continue into 2022, we are continuing to focus on implementing technology that will help on-site team members streamline and efficiently perform their work to the best of their ability. We know we are not alone in navigating the labor crunch restaurants are facing. Steve Fredette, Co-Founder and President at Toast.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

DECEMBER 31, 2024

Restaurant leaders expect waves in the year ahead, with 32 percent pinning recruitment and retention as their top challenge, 27 percent most concerned about rising food costs, and 21 percent flagging sales volume as the main hurdle. 2025 will be the year restaurants redefine how they engage with technology. and $18.67

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

NOVEMBER 6, 2023

While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed. However, this requires demand forecasting technology that will pull data from thousands of relevant sources to create an accurate portrait of predicted demand.

Management 504

Management Management Hiring Customer Experience 504

Modern Restaurant Management

DECEMBER 9, 2019

On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Evaluate their performance, always give tips on improvement and offer more cross-training opportunities to keep them engaged and constantly growing. Inadequate Training. Lack of Modern Technology.

Recruiting 292

Recruiting Training 2018 Hiring 292

Modern Restaurant Management

AUGUST 5, 2020

High turnover rates translate to high employment and training costs, as well as a decrease in productivity. Turnover cost can be attributed to lack of engagement, recruiting and selection processes, orientation, training and productivity loss for all staff. Why does our current pay system not work? What needs to change?

Recruiting 340

Recruiting Hiring Point of Sale Food Supply 340

7 Shifts

MAY 31, 2021

For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Use Restaurant Technology.

Operations 363

Operations Inventory Hiring Customer Service 363

Lavu

JULY 4, 2025

Technology is now playing a crucial role in helping quick-service restaurants streamline operations, optimize staff efficiency, and speed up service. In this post, we’ll explore how leveraging the right technology can significantly cut down wait times and elevate the customer experience in 2025.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Typsy

FEBRUARY 10, 2025

By investing in training and development, employers can address key drivers of turnover while building a loyal, competent workforce ready to elevate the guest experience. Frequent departures disrupt operations, increase recruitment costs, and require constant retraining of new hires.

Hospitality 78

Hospitality Training Certification Recruiting 78

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job. 6 seconds is all you have, on average , to impress the recruiter. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370