Modern Restaurant Management

APRIL 13, 2022

Imagine that your restaurant uses 500 onions a week: with this new technology, once you get down to a certain pre-set amount, an automated order request can be sent out to your supplier to ensure that you receive your next shipment before you run out. Retaining and Attracting Employees.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Seventy-five percent of operators said they plan to devote more resources to recruiting and retaining employees.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

DECEMBER 31, 2024

Restaurant leaders expect waves in the year ahead, with 32 percent pinning recruitment and retention as their top challenge, 27 percent most concerned about rising food costs, and 21 percent flagging sales volume as the main hurdle. Franchise 2.0:

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 30, 2025

The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 3, 2022

From managing an off-premise presence with online ordering platforms to navigating the labor shortage and keeping costs down, it’s clear from the emerging trends we are seeing that technology is at the heart of helping FSRs not only survive but make gains during these extremely challenging times.”

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Rely on Technology to Increase Operational Efficiency.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

AUGUST 15, 2024

Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes. Self-service kiosks can maximize the number of on-premise orders while mobile apps or websites allow customers to place orders directly without staff intervention.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

DECEMBER 14, 2021

Knowing this will continue into 2022, we are continuing to focus on implementing technology that will help on-site team members streamline and efficiently perform their work to the best of their ability. Dmytro Kostyk, CEO of Interactive Restaurant Technology. Steve Fredette, Co-Founder and President at Toast.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

The Rail

APRIL 6, 2025

Long-term profitability depends on good retention policies, particularly considering that recruiting new clients usually costs five times more than maintaining current ones. Leveraging Technology for Retention With careful use, technology provides strong instruments for improving guest retention in the digital terrain of today.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

AUGUST 23, 2023

To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company. The need for more personalized and technology-driven experiences drives the constant evolution of loyalty programs.

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419

Modern Restaurant Management

JULY 6, 2021

With dining restrictions lifting and restaurants’ busy season upon us, employers are ramping up hiring in order to meet the demand of the summer. Adding a technology solution to handle scheduling and team communication benefits both employers and employees. According to the U.S. Use Scheduling Software.

Restaurant Law 450

Restaurant Law Small Business Mobile Ordering Recruiting 450

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. Rakuten Ready’s ROI Study found that most consumers thought ordering in person or using the drive-thru would be fastest. Faster than order in person at Taco Bell.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. ” “SALIDO has gone to great lengths to incorporate our team’s feedback and ensure they can support EATALY’s complex hospitality technology needs,” said EATALY co-founder and CFO Adam Saper.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. Technology in the restaurant industry makes wait times less frustrating for guests. Digital waitlist.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 6, 2020

Executive Vice President Jeremy Biser said initial recruiting efforts will target development in Maryland, Virginia, Delaware and Pennsylvania but added that the company plans to look further south and west later this year. Other enhancements, including overhauls of the brand’s technology systems and mobile app, are on the horizon.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges. Understanding Generations.

Recruiting 94

Recruiting Hospitality Hiring Website Management 94

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Through these initiatives, Taco Bell aims to enhance restaurant performance, employee satisfaction and support recruitment and retention.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Lavu

NOVEMBER 1, 2023

You need to invest in reliable and easy-to-use delivery platforms that work well with your restaurant’s ordering system. In this digital age, ordering and delivering food online is becoming highly popular, and if restaurants have their own delivery system, they can get in on that action.

Delivery 167

Delivery Online Ordering Food Mobile Ordering 167

Open for Business

NOVEMBER 21, 2022

Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Ken Burgin

DECEMBER 19, 2021

. – and they often find Coffee Pedaler through Matt’s clever use of Google mobile location advertising. Managing ordering and cost control Rosters, recruitment and staff management Financial management and bookkeeping – anything outsourced? Subscribe to Hospo Reset Podcast on Apple Podcasts.

Equipment 114

Equipment Mobile Ordering Social Media Recruiting 114

Restaurant365

JANUARY 27, 2022

Diners have embraced this new technology. In Hospitality Technology’s 2021 Customer Engagement Technology Study , it was found that 37% of diners prefer to dine at restaurants that do not have a paper/physical menu. A common guest complaint is that the wait time to order is too long. Improve Ordering Accuracy.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

Restaurant365

JANUARY 7, 2020

The new tool many restaurants are turning to, in order to improve employee retention and engage with today’s modern workforce? Overview of How Employee Mobile Apps Have Improved Restaurant Management. Ways Restaurant Mobile Apps Improve Engagement. There are four main ways a mobile app can revolutionize staff retention.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

EATER

JUNE 29, 2022

As she waits for her four pieces of fried chicken and a biscuit, a teenage boy hustles through the door, places his order, and sits on the edge of a bench seat, tapping his foot and singing under his breath. The next kid in line orders and pays for an ice cream. I have $6 on my card, and I’m hungry.” She laughs. “I The boy freezes.

Franchising 246

Franchising Franchise Cash Management Food Order 246

Gecko Hospitality

NOVEMBER 21, 2018

Every industry is being revolutionized by evolving and newly emerging technologies these days. While some technologies get cheaper over time, many introduce new costs that restaurants with notoriously thin profit margins aren’t well equipped to absorb. Placing Mobile Orders in Advance. It’s easy to see both sides.

2018 57

2018 Technology Mobile Ordering Customer Service 57

Aaron Allen & Associates

MARCH 3, 2022

The POS simplifies record keeping and cash flow accountability as well as operations by sending the orders to the kitchen directly. The best restaurant POS systems also come with features like inventory management, customer relationship management (CRM), menu management , and omnichannel ordering capabilities. Payroll management .

Management 120

Management Management Mobile Ordering Point of Sale 120

The Restaurant Times

JANUARY 27, 2022

Now, restaurant businesses are counting on new technologies and creative digital solutions to deliver a breakthrough. On the other, many restaurants are adopting technology solutions to capitalize on the new opportunities. . Surviving The Omicron Wave With Technology In Restaurants. Contactless Technology .

Fine Dining 52

Fine Dining Technology Point of Sale Online Ordering 52

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Sling

FEBRUARY 19, 2021

With the growth of mobile technology and cloud computing, those processes and practices are now conducted, almost exclusively, via computer and its associated software (a.k.a. 1) Recruiting. Once you’ve recruited and hired the right employee for the job, how do you go about integrating them into the team? 2) Onboarding.

Management 88

Management Management Employee Relations Recruiting 88

Cheetah

JANUARY 27, 2022

While it’s meant to make our lives easier, restaurant technology can still be time consuming and increasingly complex. Compatibility – The site should be compatible with all mobile devices, even the older ones. These keep the website fresh while giving an extra push to likes and shares which drive interest and orders.

Social Media 78

Social Media 2022 Website Management Online Ordering 78

Lavu

JANUARY 21, 2020

Customers want to make their orders and have their food delivered as fast as possible. It makes the food ordering process more efficient and eliminates customer frustration over waiting in line to place their orders. The kiosk system of placing food orders has become a preference for customers, especially the millennials.

Fast Casual 78

Fast Casual Point of Sale Customer Service Food Order 78

Restaurant365

JULY 29, 2021

Use of automation and self-service for both in-store ordering and drive-thrus. Increased focus on restaurant loyalty programs or custom mobile apps. Whether that was changing the scheduling of timing of your payments or changing order frequency to adapt to new inventory usage, it is time to revisit these terms.

Cash Management 78

Cash Management Point of Sale 2021 Inventory 78

The Restaurant Times

NOVEMBER 4, 2021

While the physical well-being of team members is a key benefit of such designs, minimizing mobility improves productivity and decreases accidents. Multi-use workstations or mobile equipment might be used to provide a flexible work environment. . Technology . Kitchen Floor Plan .

Design 98

Design Kitchen Safety Back of House Food Safety 98

The Restaurant Times

MARCH 13, 2023

However, here are some of the top positions in the back-of-house that you’ll need to recruit for: Kitchen Manager: Ensures other BoH staff carry out their responsibilities and follow protocols. They supervise other chefs, create menus, and handle food order costs. During peak hours, the head chef might also act as a caller.

Back of House 52

Back of House BOH Front of House FOH 52