Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. How Can Businesses Fulfill the Evolving Consumer Expectations?

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Modern Restaurant Management

JULY 12, 2022

While having a special menu for Restaurant Week is important, so is keeping your bottom line in check. Consider how profitable and scalable your special menu items are with a cost/benefit analysis to ensure you’ll break even or come out ahead when the week is over. Attract and Retain Guests with a Loyalty Program.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. How do loyalty programs work, and what kind of incentives do they offer customers? There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

7 Shifts

SEPTEMBER 15, 2021

It's a tactic that can also take multiple forms, such as suggesting a limited special burger to someone who orders the usual signature every time. Compared to going through the specials to every guest or blasting all online orders with an offer, these personalized approaches are favorable. Have a new special with an awesome pairing?

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

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2023 Loyalty Program Customer Experience Customer Service 78

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. Get holiday reservations? Body : include visuals, such as a photo of the special dish you offer, and don't forget to add a short text followed by actionable call-to-action button (CTA button).

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

DECEMBER 17, 2020

Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. For full-service restaurants, many POS or reservation systems can also help collect data for you. You have to earn it! And the stats back it up.

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Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level. The graph trend speaks for itself.

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Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

AUGUST 9, 2022

Today’s Happy Hour Special: Paying By Text Message. Loyalty : Making it easier for someone to pay, receive their meal, and address any concerns means a loyal, happy customer who is sure to order again. Special deals : Restaurants learn so much from a customer’s order.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 201

7 Shifts

AUGUST 12, 2020

Knowing they have a lunch special on Wednesdays is invaluable knowledge to have, and can inform your own decision making. There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Loyalty programs Who doesn’t love free stuff?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

JULY 30, 2021

Your restaurant's Google My Business account will make it easier for your customers to contact you, book a reservation, or access your location! Chances are you all have different expertise, specials, and concepts, that attract varying local foodies. Loyalty programs. VIP programs.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Touch Bistro

MAY 26, 2021

The short answer is offering enticing 4th of July specials. The right 4th of July specials will drive traffic to your restaurant, helping you take advantage of one of the biggest celebrations of the year. Planning 4th of July Specials for Your Restaurant. A restaurant reservations system that helps you fill tables in advance.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

SpotOn

APRIL 8, 2024

Independent restaurants have the opportunity to join in celebrating mothers and brunch items by creating a special mother's day brunch menu, dinner service, or promotions that cater to families. Offer special desserts Dessert is a must for mothers with a sweet tooth. Offer a special meal—like brunch with all the favorites.

2024 98

2024 Seasonal Menu Social Media Loyalty Program 98

7 Shifts

SEPTEMBER 15, 2021

It's a tactic that can also take multiple forms, such as suggesting a limited special burger to someone who orders the usual signature every time. Compared to going through the specials to every guest or blasting all online orders with an offer, these personalized approaches are favorable. Have a new special with an awesome pairing?

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Squirrel Systems

MAY 3, 2024

Online reservation and ordering systems also reduce staff workload and improve the guest experience. This could include recommending premium sides, promoting special dishes, or suggesting wine pairings. Implement Effective Marketing Strategies Smart marketing can attract more guests and increase the frequency of visits.

Pricing 97

Pricing Loyalty Program Waste Social Media 97

MadMobile

AUGUST 30, 2022

When restaurants take reservations, it does more than secure a table for customers — it benefits you and your staff. If you dedicate time and effort for a staff member — or two — to take reservation calls, that employee may get caught trying to rush through one call if other calls are coming in at the same time.

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Reservations Loyalty Program Book Customer Service 40

Modern Restaurant Management

DECEMBER 6, 2021

Perhaps even contemplate featuring these items as a weekly special or create a weekly special with items that your food provider has on sale. Increasing your prices may prove beneficial : You might even consider adding a special ingredient to some of your low-priced items.

Loyalty Program 197

Loyalty Program Insurance Website Management Customer Experience 197

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. List all daily specials and offers. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Restaurant Engine

APRIL 26, 2023

(tweet this) Text messaging is cost-effective, and it can help improve customer loyalty while improving your bottom line. Tell them about specials and discounts. Tell them about specials and discounts. Have customers make reservations through text. Your loyalty program might even be tied to your point-of-sale system.

Email Marketing 105

Email Marketing Loyalty Program Social Media Mobile Ordering 105

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools.

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Mobile Ordering Cash Management Online Ordering Front of House 207

7 Shifts

NOVEMBER 1, 2022

Knowing they have a lunch special on Wednesdays is invaluable knowledge and can inform your decision-making. This is where special offers, newsletters, and SMS marketing can come in handy. What to use it for: Showing off your food and drink, promoting events and specials, and engaging with your audience. Do my hyperlinks work?

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Seating Email Marketing Marketing SEO 221

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. It can sync with a loyalty program. Daily specials.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JUNE 29, 2023

Now, almost every restaurant offers delivery, almost every restaurant connects to Ubereats or DoorDash or has an online ordering platform and almost every restaurant uses a reservation system or even a loyalty platform. 2020 fast-tracked the adoption of omnichannel for even the most traditional dine-in establishments.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

The Rail

NOVEMBER 10, 2023

Twitter Ads: Best for timely promotions like lunch specials or happy hour deals , given the platform's real-time nature. Leverage Promotions and Special Offers Discounts, special menus, or limited-time offers (LTOs) can create urgency. It's a gentle reminder of what they're missing out on.

Advertising 59

Advertising Loyalty Program Email Marketing Mobile Ordering 59

7 Shifts

JANUARY 7, 2021

Knowing they have a lunch special on Wednesdays is invaluable knowledge to have, and can inform your own decision making. There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Loyalty programs Who doesn’t love free stuff?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Other restaurant software is specifically designed for one purpose, whether it applies to human resources (HR), payroll, accounting, loyalty programs, or employee training.

Point of Sale 196

Point of Sale POS Download Loyalty Program 196

Modern Restaurant Management

APRIL 19, 2023

It is best to reserve humor for your social channels and keep text messages squeaky-clean. For example, restaurants with multiple locations should have separate text lists for each location so people who frequent a restaurant in Atlanta, for example, aren’t receiving updates about specials in Denver.

Loyalty Program 179

Loyalty Program Mobile Ordering Customer Service Small Business 179

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. Even venues that previously didn’t have a reservation system in place were forced to implement one rather quickly.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Open for Business

MAY 19, 2023

And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Credit: Getty Images Artificial Intelligence (AI) is a hot topic In an industry that already relies on online ordering and digital reservations, AI-powered solutions are the inevitable step.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Lavu

APRIL 8, 2020

From a simple ordering and point-of-sale processing, modules and software can add hospitality efficiencies, mobile/online ordering, loyalty programs, and inventory management. Reservations & Table Management. Reservation apps allow customers to reserve, update, and cancel without taking any of your staff’s time.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

Touch Bistro

MAY 18, 2021

When looking for an ESP for your restaurant, your best bet is to choose a service that’s integrated with your restaurant loyalty program (if you have one). That’s because your loyalty program is likely your biggest source of customer data, so you want to make sure you can easily reach everyone in your rewards program.

Email Marketing 97

Email Marketing Marketing Loyalty Program Mobile Ordering 97

Modern Restaurant Management

JUNE 24, 2021

Can they read about weekly specials or see photos of your most popular dishes? Experts know how to engage customers and create communications that emphasize your restaurant’s unique offerings such as specialty and new menu items, loyalty programs, community involvement, and more. Can customers find you?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Lavu

DECEMBER 16, 2019

While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. If you don’t already have a loyalty program started, you’ll need to think about the following while considering an app: know your customer base.

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Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Cheetah

OCTOBER 22, 2020

Reservation Systems Can Boost Your Marketing. Some of the leading reservation systems recently added new features to adapt to Covid-19. OpenTable launched a grocery store feature that allows shoppers to reserve a shopping time slot. Start a Loyalty Program. Others are creating special limited menus.

Marketing 78

Marketing Loyalty Program Social Media Email Marketing 78

7 Shifts

OCTOBER 31, 2022

you'll use, and what makes your new business special. Sticking with the above example of a coffee shop, you may want to talk about your restaurant advertising ideas for millennials, like using TikTok marketing to promote your menu items and an app-based loyalty program. Check out these successful restaurant ideas.

Point of Sale 397

Point of Sale Back of House Document Download 397