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When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.
For instance, I believe loyaltyprograms will evolve even further from providing customized recommendations, exclusive offers, and curated experiences based on past purchases and preferences. For instance, smart inventory systems can help reduce waste, while energy-efficient appliances cut operational costs and carbon footprints.
Customers expect seamless online ordering, loyaltyprograms, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyaltyprograms, and delivery options, and franchise systems need to invest in tech to stay competitive.
Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. The second most-common use case is inventory management, 55 percent of those surveyed cite using AI in that process on a daily basis; another 25 percent say they are testing out such applications. At the same time, U.S.
Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Customer data can help you improve operations and make more informed decisions about staffing and inventory. Restaurants collect a ton of customer data.
LTOs also help you spotlight high-margin items or move excess inventory without slashing prices across the board. Send out flows when someone places an online order, reminder emails for customers who haven’t ordered in a while, or monthly exclusive discounts to people who joined your loyaltyprogram. Simple, easy, and automated.
Looking at the decades to come, expectations will only deepen: wellness programming, ecological design, and culturally rooted hospitality will be baseline, not bonus. Wellness retreats, mental-health programming, cultural storytelling, and community-based models will drive brand loyalty.
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. How to solve it: Use data-driven ordering to track inventory closely to forecast demand accurately and avoid overstocking.
Standardized Training Programs: Newbies get uniform training with digital training tools across multiple locations. Inventory management software: Tracks stock in real-time. By consolidating core functions like payroll, HR, and inventory management into one system, consistency and efficiency are improved across all locations.
restaurants that import critical goods from abroad should determine if it is possible to source these goods domestically or to vertically integrate their supply chains to produce these goods domestically themselves. .” Higher tariffs will certainly cause prices to rise for U.S.
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
Showcase Local and Sustainable Ingredients Showcasing local ingredients in your menu has many advantages, including building customer trust, boosting loyalty, and supporting the local economy. They make the change feel special and help drive more immediate interest.
From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. No longer just a payment processing tool, your POS system can handle everything from order taking and payments to inventory tracking and customer data management.
By closely monitoring and optimizing this percentage, restaurants can better manage their inventory, minimize waste, and lower their overall expenses, ultimately maximizing cost reduction. Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. Food cost control is crucial.
Source Vendors and Set Up Inventory Tracking Quality ingredients can set your deli apart from similar businesses in the area. If you are sourcing ingredients and products from multiple vendors, consider investing in inventory management software. Related: The Essential Guide to Restaurant Inventory Management Software 3.
Whether it’s adding a mobile ordering station, launching a loyaltyprogram, or integrating new third-party platforms, the focus is on modular systems that grow with the business. ” What we saw: Restaurants doubling down on handheld POS, QR code menus, integrated loyalty, and seamless payment options.
For restaurants, that means harvesting information from internal and external sources. Back-of-House (BOH) Systems: BOH platforms offer streamlined inventory management, staff coordination and kitchen operations tracking. These systems help optimize efficiency behind the scenes.
Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyaltyprograms, every tool should serve a purpose.
Their financial health often hinges on a strong beverage program and optimized labor. Customer loyalty and promotions are ways to keep COGS in a café within healthy margins. Many coffee shops implement customer loyaltyprograms such as punch cards or points to bring in more revenue.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyaltyprogram to keep customers engaged. Furthermore, digital tools for inventory and labor management became crucial for navigating supply chain disruptions and staffing challenges. more an hour.
Advanced restaurant technology is helping businesses flourish by informing and supporting better decisions about labor, inventory, pricing and customer loyaltyprograms, and by streamlining tasks to save time and money. Your software provider should know not only your industry but your specific business and area.
With the rise of digital payment platforms and mobile wallets, restaurants can offer rewards programs, targeted promotions, and personalized experiences that cater to individual customers’ preferences. This fosters customer loyalty and allows restaurants to gather valuable data and insights to inform their business strategies.
In 2025, artificial intelligence will continue to drive efficiency, particularly in areas like inventory management, personalization, and workforce optimization. In 2025, we’ll see increased consolidation as operators demand streamlined solutions and a single source of truth.
Large chains and quick-service restaurants may be able to absorb price increases because they buy in bulk from a variety of sources. Use technology to streamline inventory management, ordering and other day-to-day tasks. Build Alternate Revenue Sources. Start a fee-based membership program. manufacturers produce about $6.4
Here’s the key visit data: Source: Placer.ai They have extensive data, sourced from the 18 million IDs which IDScan.net verifies every month on where the fake IDs originated from and where they were most commonly used. ID verification firm IDScan.net have found that Fake ID usage spikes to 7.78 percent and 2.9 ”
Nearly half (47 percent) of diners say they engage with loyaltyprograms at least once a week, up significantly from just 34 percent in 2023. To improve retention, operators are focused on technology that delivers structured onboarding programs, leadership development, and real-time feedback tools.
Loyaltyprograms also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. The report explores the forces shaping guest loyalty in 2025. While loyalty check size growth is promising, it's important to understand what this number means.
Some good news: A lower percentage of operators found sourcing and hiring a top pain point (12 percent), dropping three percentage points. Escoffier Dining Trends Survey To find out how Americans spend on restaurants and takeout, Escoffier, analyzed 2024 consumer dining trends by compiling a list of statistics from various sources.
From inventory management to predictive labor scheduling, AI tools will help restaurants cut costs and adapt in real-time, while providing operators valuable data to help inform business decisions. This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment.
It involves a systematic process of understanding, anticipating, and influencing consumer behavior to maximize income, especially for perishable inventory like hotel rooms or airline seats. Strong forecasts enable proactive pricing, staffing, and inventory decisions. a standard room vs. a suite). direct website vs. OTA).
Pain points include: Food Cost Inflation : More than a quarter (26 percent) said that food costs have been their biggest source of financial strain this year. Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyaltyprograms.
Cloud-based restaurant management software solutions enable food service operators to access everything from personnel to payments to back-of-house operations and incorporate loyaltyprograms from any channel the customer uses in real-time. Same thing with locations – which ones are turning a profit or are draining the budget?
Inventory stock changed significantly. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Source More Smartly by Linking FOH to the BOH.
Additionally, digital inventory management systems provide real-time stock updates, helping maintain optimal inventory levels, reduce waste, and ensure the availability of ingredients. AI-driven predictive analytics, for instance, help forecast demand, manage inventory, and reduce food waste.
Additional findings inlcude increased inventory costs caused the greatest financial strain for operators in 2021 with 33 percent citing it as their top expense, followed closely by rent (30 percent) and labor (30 percent). Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.
Other advancements include: integrating data from various sources, including social media, reviews, and loyaltyprograms, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.
According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything They also had a tremendous amount of data from disparate sources with no way to efficiently aggregate and analyze inventory, customer preferences and more.
Slow movers tie up inventory -and the cash needed to by that inventory. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. – Richard Patrick, Co-Founder of Cathead Distillery.
In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyaltyprograms, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.
As mentioned before, this expands the need for loyaltyprograms, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.
For example, well-crafted integrations between software systems enable simplification and automation of order management, inventory control and customer relationship management. On top of the foundation are advanced methods to gather data, such as loyaltyprograms, new communication channels and customer relationship management.
Next time you book a hotel, have a look at all the cues of the street fight that is going on for your business: loyalty points, complimentary amenities (such as speedy wi-fi and free breakfast), and priority upgrades all offered as “book direct” incentives.
Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Table stakes today requires a POS system that fully integrates and automates: Inventory management – recipe management and COGS insights. Reduce theft.
Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyaltyprograms, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.
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