EATER

MARCH 27, 2025

The Vox Media Insights and Research team surveyed over 2,000 U.S. Here are some key takeaways: Each generation discovers and researches restaurants differently, with younger generations relying more on online review platforms and social media. adults in February 2025 representing the U.S.

Social Media 222

Social Media Fine Dining Online Ordering Dine-in 222

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps. Here is an example of a restaurants branded app.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

EATER

OCTOBER 31, 2024

While there may be overlaps and innovative fusions with traditional Eurocentric pastries, I believe it is equally important for us as Mexican bakers to preserve the integrity of our traditional breads.” The ability to create pop-ups and garner a following on social media translates to a lower barrier of entry for showcasing baked goods.

Consumer Goods 322

Consumer Goods Customer Experience Social Media Take-out 322

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

MBB Hospitality

DECEMBER 22, 2024

Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services. This article explores how online ordering is advancing and highlights the key concerns for businesses aiming to stay competitive.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Black Box Intelligence

JUNE 11, 2025

From Menu to Momentum: Connecting Menu Innovation to Real Business Impact How To Ensure Your Menu Innovation Hits Today’s guests crave more than just a meal. Whether it’s new flavors, diet specific or just something they haven’t tried before that excites them, menu innovation is key to meeting evolving consumer choices.

Innovation 85

Innovation Menu Webinar Seasonal Menu 85

Restaurant Business

JUNE 27, 2025

Jeff had nailed bagel making by then, and started selling his bagels online, using social media. “The It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. The first few were terrible,” he said. But I was having fun.” We’d sell out.

Fast Casual 173

Fast Casual Franchise Franchising Leadership 173

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). pizza nights in a month. billion in 2033 from US$ 84.14 billion in 2024.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Lavu

APRIL 4, 2025

Choose Channels : Deliver personalized messages via email, SMS, social media, or in-app notifications. Measure Success : Track metrics like customer retention, average order value, and campaign engagement. Digital Ordering : Track online behaviors and delivery preferences to send targeted messages.

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Digital Ordering Systems If you are still scheduling shifts with pen and paper, 2020 is the year to change that.

Technology 78

Technology 2025 Online Ordering Fast Casual 78

The Restaurant Group

JANUARY 26, 2025

Mobile app rewards, gamified loyalty systems, and social media engagement rewards are now common. Over time, this increases your average order value. Whether customers dine in-store, order online, or use a mobile app, ensure seamless integration across platforms. Early programs were simple, like punch cards.

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Experience 78

TRG Restaurant Consulting

DECEMBER 22, 2024

Influence of Online Reviews Online reviews play a pivotal role in shaping consumer choices, with 94% of diners stating that reviews heavily influence their restaurant selections. Maintaining a positive online presence is essential for attracting and retaining customers.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

Web Diner

MARCH 21, 2025

We have helped countless dining establishments transform their online presence into a customer-generating machine. Prominence reflects your overall reputation and visibility both online and offline. This encompasses everything from review quantity and quality to website authority and social media presence.

SEO 62

SEO Website Management Audits Mobile Ordering 62

Squirrel Systems

MAY 1, 2025

Introduce wine pairings or tasting events with online booking options. Leveraging Private Dining & Events with Online Booking Many restaurants have underutilized space that could generate additional revenue through private events. Creating customizable prix fixe menus for groups with easy online ordering.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Restaurant Business

JUNE 13, 2025

It will become part of DoorDash’s Commerce Platform, which offers things like websites and online ordering that are aimed at boosting restaurants’ first-party digital sales. That deal will allow restaurants to place ads outside of DoorDash, on Google, social media and other websites.

Reservations 208

Reservations Leadership Advertising 2025 208

The Restaurant Group

NOVEMBER 20, 2024

Enhance Your Online Presence Create a User-Friendly Website In today’s digital age, your website is your storefront. Maintain Active Social Media Profiles Regularly post engaging content and interact with your followers. Leverage Online Reviews Monitor platforms like Google and Yelp for honest customer feedback.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

MARCH 11, 2025

Today, driving positive customer feedback via online channels is now equally as important as having a great location. While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. I’m happy to say it’s come back, with people holding big business and social events again.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Restaurant Business

JUNE 11, 2025

Symbiosys will allow DoorDash to place ads for restaurants outside of its app—on Google, social media and websites—for the first time. Launched in 2022, it is the fastest-growing retail media network in history, according to the company. These ads will direct back to a restaurants’ DoorDash ordering page.

Advertising 226

Advertising Fast Casual Social Media Leadership 226

Perfect Daily Grind

MAY 23, 2025

She will drive the Danish chain’s digital sales strategy after online orders reached 33% of its DKK 2.8 Portland, Oregon, US) Mon, 19 May – Duvall Espresso opens orders for the FC-1 espresso machine. (Houston, Texas, US) Tue, 20 May – Joe & The Juice appoints Martha Ivester as global chief marketing officer.

2025 62

2025 Guest Recovery 2024 Events 62

Modern Restaurant Management

NOVEMBER 1, 2024

Restaurants Order Up Tech, AI, and Dynamic Pricing As far as technology goes, 26 percent of respondents said they’d like to start using new tech to help run their business, which is up seven percentage points from last year. The survey also found that 77 percent of diners prefer restaurants with good service reviews.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

DECEMBER 20, 2023

In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion. A well-crafted narrative is essential in enhancing brand identity through various social channels and e-newsletters. The industry is projected to reach $1.2

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

JANUARY 24, 2024

Spice Up Your Social Media Presence Want to connect with your patrons in the digital age? Include social media in your digital marketing strategy. Over half of the world’s population uses social media, interacting with an average of six platforms. Another option for personalization?

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

Modern Restaurant Management

JANUARY 12, 2023

2023 has the potential to be transformative for restaurants, with opportunity for new innovation beyond a recession in these first months. We’re also starting to see a shift in diner behavior in the convergence of dine-in and delivery, as some consumers order delivery/takeout during the week and dine-in at restaurants on the weekends.

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

FEBRUARY 25, 2021

3 in 4 restaurants plan on offering contactless ordering and payment options across all channels, with 61 percent utilizing contactless payments on-premise. Restaurants that are using online ordering for delivery and takeout expect. 62 percent of revenue to come through those online channels.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

MAY 17, 2023

Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious. As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507

Modern Restaurant Management

SEPTEMBER 11, 2023

Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention. Chatbots can accurately process orders, suggest menu items, handle special requests, and even provide personalized recommendations based on customer preferences.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. You can save up on ingredients by discontinuing the more niche dishes that rarely get ordered. Offer Disposable Menus.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

DECEMBER 21, 2020

Historically, restaurants have been slow to adopt innovative technology. If they don’t, all ads after the pandemic ends will be about digital ordering and delivery. Restaurant brands and independents have leaned heavily on email and social media to communicate with their best customers and guests during the pandemic.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

FEBRUARY 18, 2020

They learn, live, and socialize in this digital world, and they have strong feelings about brands and what they expect from them. They’ll equally rapidly shift and change their preferences based on what they hear, see, and share in social media on established and emerging mobile-based platforms. This means more data.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

FEBRUARY 7, 2024

This is where innovative technology steps in, offering a silver lining. Gen Z is keenly aware of what social media follows and they’re eager to see if the hype is real by showing up and trying new food experiences. Gen Z demands transparency and ethical practices in the food industry.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493

Goliath Consulting

DECEMBER 23, 2021

Metaverse is the next evolution of social media, virtual reality, and the virtual world. Meta’s (Facebook) founder, Mark Zuckerberg intends for metaverse to be a 3D, virtual space in which people can socialize, learn, and collab with one another. These virtual reality worlds have been a thing since 2014-2019. Meta Restaurants.

Social Media 396

Social Media 2014 Customer Experience Online Ordering 396

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539