Modern Restaurant Management

MAY 19, 2025

Yet even then, operators were innovating—often quietly and creatively. Technology moved from being a support system to a core pillar of daily operations. Restaurants transitioned from reactive to proactive management, from disconnected systems to unified platforms. Take digital kitchen management platforms, for example.

Hospitality 305

Hospitality Front of House Back of House Food Order 305

Modern Restaurant Management

DECEMBER 19, 2024

The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

MARCH 21, 2025

As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Self-service technology allows restaurants to focus on what really matters–customer satisfaction. Technology is quickly becoming a lifeline for survival.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

JANUARY 30, 2025

. “As we celebrate this milestone, it’s inspiring to see the next generation bring fresh energy and innovative ideas to the table, ensuring we remain a leader in food marketing for years to come.” At the core of our innovation was a commitment to collaboration and creativity.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

MAY 2, 2025

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

OCTOBER 28, 2024

From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential. Integration headaches persist: 44 percent of restaurant IT departments still struggle to integrate legacy systems with new technologies.

Point of Sale 445

Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

JANUARY 22, 2025

Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process. They thought it reduced miscommunication and redesigning in the planning stage.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

OCTOBER 5, 2021

Advancements in AI-driven labor management solutions, accelerated by the pandemic, can not only help alleviate overburdened employees by streamlining operations, but it can also transform the service industry’s labor approach beyond the current shortage. But not all hope is lost.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Go All In on Digital Delivery.

Innovation 558

Innovation Hiring Mobile Ordering Online Ordering 558

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. But, those that embrace technology will be best equipped to weather the pandemic. Here are three ways to leverage technology for restaurant re-openings: 1.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

MAY 13, 2025

Trend-driven yet deeply value-conscious, they want personalized nutrition, ethical sourcing, and innovative packaging. Michael Parlapiano, Managing Director of The Culinary Edge, shares with Modern Restaurant Management (MRM) magazine how restaurants and food brands can adapt to these generations’ evolving preferences.

Social Media 426

Social Media Sustainability Customer Experience Sourcing 426

Modern Restaurant Management

DECEMBER 30, 2024

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Restaurant Business

OCTOBER 23, 2024

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.

Customer Experience 301

Customer Experience Operations Back of House Customer Service 301

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones. Enter digital tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

FEBRUARY 24, 2025

billion in annual revenue losses, according to Zonal and CGA's GO Technology report. Leveraging Technology to Streamline Reservations Modern technology has reinforced the hospitality industry, providing innovative tools to automate and simplify the challenge of managing no-shows.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

APRIL 8, 2025

While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. From cloud-based tools to smart IoT sensors, technology is revolutionizing how restaurants relocate.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 29, 2022

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. I see a few things on the horizon as part of the ongoing evolution of the relationship between restaurants and technology. Partly driven by labor, but also folks just looking to innovate.

2023 531

2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

DECEMBER 20, 2023

To position your restaurant at the forefront of innovation, consider the following four key strategies and techniques: Seasonal and Trending Eats In a culinary landscape defined by constant change, incorporating seasonal ingredients and aligning with trending topics is a powerful strategy for attracting customers.

Customer Experience 493

Customer Experience Innovation Social Media Seasonal Menu 493

Restaurant Business

APRIL 9, 2025

Most restaurant operators consider technology a necessity for running their restaurants today. They rely on technology to help with day-to-day tasks like managing revenue and inventory, and to fill in labor shortage gaps. About 40% found that technology has improved customer satisfaction.

Take-out 189

Take-out Technology Fast Casual Inventory 189

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 486

Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. Seasoned store manager labor is even harder to find. This is where technology and AI come in.

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

OCTOBER 7, 2021

A growing number of restaurants are embracing technology to run their operations and prepare themselves for the challenges of the ‘new normal. Innovation is needed in several areas, including: Staff management. Staff Management. Using technology to streamline workflows is one solution to this problem.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. As technology advances, AI will play an even larger role in transforming the restaurant industry.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

JANUARY 29, 2025

Retailers : Grocery stores have responded by imposing purchase limits on eggs to manage supply. Advanced Inventory Management : Utilizing data-driven forecasting tools allows businesses to anticipate fluctuations and adjust procurement strategies accordingly. Bakeries and breakfast-focused establishments are particularly vulnerable.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 474

Technology Mobile Ordering Social Media Customer Experience 474

Modern Restaurant Management

NOVEMBER 11, 2021

Brands are looking to restaurant technology to maintain a healthy connection with their suppliers, experiment faster, and predict the performance of new concepts and service models. To do so, restaurants need to be mindful of these key elements of successful supply chain management. Planning and Forecasting.

Supplies 546

Supplies Management Management Food Supply 546

Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Internet of Things (IoT) technology. The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025. trillion by 2025.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

JUNE 8, 2021

While the law marks one of the most important victories for the rights of those with disabilities, much more can be done to accommodate this community with its ever-evolving needs, including utilizing advanced technology. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Through the utilization of sensors, RFID tags, and software technology, restaurants can track foods’ movement from the point of origin to consumption.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. The answer lies in technology. How do we move forward from this?

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand. It's Time for Innovation.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504