Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. This oversight presents untapped potential to extend a franchise's reach and impact from the inside out.

Communication 471

Communication Franchise Franchising Leadership 471

Modern Restaurant Management

JANUARY 30, 2024

Truly addressing annoyances guests don’t consciously convey or introducing dishes redefining what they previously considered possible take creativity and guts. Small pilots expose weaknesses, risks and required iterations so leadership can determine if initial plans need adjustment, delay or abandonment.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Restaurant Business

JUNE 23, 2025

Chains including Shake Shack, Paris Baguette, Nick the Greek and MilkShake Factory have recently rolled out shakes, sweets and beverages that riff on the classic Middle Eastern treat of chocolate, pistachio and the crisp shreds of phyllo dough known as kataifi. Photo courtesy of Shake Shack.

Bar 162

Bar Fast Casual Leadership Back of House 162

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

NOVEMBER 8, 2022

From all the other conversations, I highlight, in the same chapter, many advice about leadership. I learned many lessons while writing this book, about leadership, about food, and about me as an individual. I previously mentioned some learning about leadership. What do you hope readers take away from the book?

Food 450

Food Book Travel Leadership 450

Modern Restaurant Management

JUNE 20, 2022

Consider investing in online courses, mentoring, or letting employees take on new responsibilities. For example, maybe an employee wants to test out delivery driving or move into managing technology. For example, maybe an employee wants to test out delivery driving or move into managing technology. Simplify Daily Stressors.

Small Business 546

Small Business Social Media Hiring Leadership 546

EATER

MAY 25, 2023

After a stint in the beauty world, Jack missed working in food and found herself drawn to mission-driven brands, so she jumped at the opportunity to join the product marketing and innovation team at Bowery Farming , a company dedicated to vertical farming, a practice of growing crops in stacked layers, often in a controlled environment.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. population that dined out at least once in the past month, hoping to better understand how Americans are approaching dining out in this new era. The Vox Media Insights and Research team surveyed over 2,000 U.S.

Social Media 225

Social Media Fine Dining Online Ordering Dine-in 225

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. Beyond logistics, the biggest transformation has been in leadership.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. THE HARSH REALITY. The statistics aren’t pretty. Chaos in action.

Leadership 354

Leadership Small Business Coaching Marketing 354

Modern Restaurant Management

NOVEMBER 2, 2021

We strongly believe that our significant experience in the QSR space, our strong digital focus, our ability to innovate, as well as our proven execution capabilities, will enable Subway to become a dominant player in the region.” . “Everstone Group is delighted to be a partner and custodian of Subway in the region.

Franchise 450

Franchise Franchising Leadership Beverage 450

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JUNE 27, 2024

We have a world class leadership team in place to continue our momentum. Music contains many leadership lessons…collaborating with teams, tapping into emotions, communicating compelling messages to the organization…just to name a few. Embrace change and be willing to innovate. Why are you retiring now?

Franchise 251

Franchise Franchising Leadership 2003 251

Modern Restaurant Management

JUNE 12, 2020

To support its franchisees, who are independent business owners, in hiring and retaining employees who embody the brand’s core values, Dunkin’ is taking several steps to welcome new restaurant employees and promote the timely and much-needed opportunities its franchisees are providing. “The D.C.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Sling

NOVEMBER 25, 2019

Leadership skills, like most abilities in life, must be earned through practice and hard work. In this post, the experts at Sling will share 10 types of management styles for effective leadership so that you can take your management skills—and your business—to the next level. The Best Types Of Management Styles.

Leadership 167

Leadership Management Management Communication 167

Modern Restaurant Management

AUGUST 2, 2024

By seeking out staff input, clearly conveying areas for improvement and creating a clear action plan, restaurant owners and managers can aptly address areas that need enhancement, simplify processes and create an environment where employees are motivated to provide optimum service for a top-notch customer experience. Mason , J.D.—a

Employee Relations 251

Employee Relations Leadership Communication Customer Service 251

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Does the payment process take too long?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

7 Shifts

FEBRUARY 5, 2021

There’s a wide range of options available that take the entire process online. It does take time, and unless you’re a larger restaurant group, it may be unrealistic to have full-time team members oversee your social platforms. Restaurant technology has seen innovation in the form of smart devices for the commercial kitchen.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

MAY 17, 2022

The employees aren't helping each other out. We spoke to leaders at each one of these brands to find out what they do to both build and reinforce great restaurant culture. Because the industry needs true innovation, maybe not in product, but in people management strategy and in value proposition,” says Andy Hooper. Picture this.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

APRIL 7, 2020

Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. Once we make decisions how do we communicate out to our franchise owners? Once this all happened, we quickly innovated this into our programming. How do I communicate with my team in real time?

Communication 362

Communication Social Media Email Marketing Franchising 362

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Some things never change. Or can they?

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

JUNE 24, 2020

With On-Demand Delivery for Square Online Store, sellers can take control of their fulfillment process by offering delivery to their loyal customer base directly from their own website. Search filter : A new filter allows users to easily find which hotels and restaurants are taking these added safety precautions.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. “The Juicey Awards are about honoring our passionate store owners. Wienerschnitzel Signs New Deals.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JANUARY 23, 2024

What is your take on Restaurant Brands International (RBI) buying out Carrols, it’s largest franchisee? Big changes are happening in modernization, innovation, food technology, and more, and if you’re not adapting, you simply won’t make it. Were you surprised? Why is this happening now?

Leadership 251

Leadership Consumer Goods Customer Experience Franchising 251

Modern Restaurant Management

FEBRUARY 17, 2020

“We’ve been working with Yelp since 2015, but decided we wanted to take things to the next level when we learned about Yelp Store Visits. Yelp is continuing its commitment to innovating on new advertising products for multi-location brands: Yelp Store Visits : ?Available Food & Facilities. ” Hot Table Access.

Sports 383

Sports Point of Sale Entertainment Customer Experience 383

Modern Restaurant Management

FEBRUARY 10, 2020

While some of America’s most beloved brands like McDonald's, Chick-Fil-A, and In-N-Out Burger have been slow to capitalize on the surging interest in plant-based eating in the U.S., Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 5, 2020

The product will be rolled out in phases, with an introductory product available in the North American market in the coming weeks. “The bites are baked just right; choose a dip then take a sip! After moving from Australia to NYC, I couldn’t be more excited to make my mark as a part of this innovative, culture-lead team.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 17, 2020

For those who may not want to be in a manager role, the brand is introducing "Makers," a program for restaurant team members who want to elevate their passion for the brand and want leadership experience. Paris Baquette's Leadership Changes. ” I Heart Mac & Cheese is now open in Cooper City, Florida.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

DECEMBER 27, 2019

“This acquisition is another demonstration of our strategy to acquire new companies to enhance product capabilities and extend our leadership in the vertical industries we serve,” said NCR President and Chief Executive Officer Michael D. NCR purchased Zynstra for approximately 100 Million British Pound Sterling.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

7 Shifts

SEPTEMBER 20, 2021

And take time clocking data from your POS and send it right to your payroll provider for easier processing. There's a wide range of options available that take the entire process online. It does take time, and unless you're a larger restaurant group, it may be unrealistic to have full-time team members oversee your social platforms.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 22, 2020

The Multicultural Foodservice & Hospitality Alliance (MFHA), 4thMVMT, and PepsiCo announced a formal collaboration to provide leadership development and increase business ownership opportunities for Black people in the restaurant industry. ” Delivering Jobs.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

DECEMBER 18, 2019

To thrive in this labor climate, it is essential that food service employers explore innovative ways to stand out among competitors to recruit and retain sharp, dedicated talent. This could mean providing clear pathways for promotions and leadership opportunities for employees seeking to move up within the business.

Recruiting 308

Recruiting 2018 Beverage Cash Management 308

Modern Restaurant Management

FEBRUARY 28, 2020

” At 3,900-square-feet, the build out of AQUAlounge is projected at $5 million, and construction is scheduled to begin in February of 2020. In addition, the proceeds from the evening benefited Action Against Hunger, a global humanitarian organization that takes decisive action against the causes and effects of hunger.As

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

DECEMBER 3, 2020

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. ” Wescott sees herself in a leadership support role, and it doesn’t go unnoticed by franchisees.

Franchise 414

Franchise Franchising Catering Online Ordering 414

Modern Restaurant Management

NOVEMBER 14, 2019

We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. What are some lessons you have learned along the way you could relate to someone just starting out in the restaurant industry? Today’s millennials have really changed the landscape of dining out.

Social Media 361

Social Media Advertising Technology Dine-in 361