Open for Business

JUNE 9, 2023

Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. Food A guest doesn’t like their order If a guest’s order isn’t what they expected, ask for more information.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. Today, nearly 60 percent of adults expect to use their phones to access key restaurant features, including ordering food. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations.

Customer Experience 123

Customer Experience Ordering Customer Service Online Ordering 123

Restaurant Clicks

OCTOBER 13, 2021

The swanky wine bar offers relaxed seating among a dim-lit space with contemporary artwork and interior design. You can order your wine by the glass or by the bottle here too. Located in Brooklyn, The Four Horsemen provides indoor and outdoor parklet seating, expanding their space to make room for tons of guests. Order Online.

Bar 142

Bar Reservations Seating Back of House 142

Social Hospitality

JUNE 22, 2020

A great example is the Coppa Club chain in London that periodically offers outdoor seating in igloos and pods. Online ordering company, Upmenu is a great example of a company using Instagram to its advantage with clean, clear photography and a compelling story. People love to photograph artistic-looking dishes.

Marketing 195

Marketing Social Media Advertising Influencer 195

7 Shifts

FEBRUARY 15, 2022

Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. You post that content online on all those different social platforms. It's not enough to just add digital ordering—you have to build your business around it.

Social Media 450

Social Media Hiring Website Management Hospitality 450

Restaurant Clicks

DECEMBER 5, 2021

From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! I ordered the Bluefin Tekka Don, bluefin tuna sashimi on a bed of sushi rice, for an entree. Order Online. Order Online. Best Sushi in the East Village. Make a Reservation.

Online Ordering 109

Online Ordering Seasonal Menu Reservations Front of House 109

SpotOn

FEBRUARY 21, 2024

A quick service or casual restaurant will have open seating, a soda fountain, and maybe an area designated for online order pickups. Both bistros and cafes tend to serve simple meals and beverages that can be shared with another person in order to act as that " third place " where people in the local community gather.

Definition 52

Definition Fine Dining Fast Casual Point of Sale 52

Cheetah

MAY 31, 2021

COVID-19 influence: In its first year, the company managed to rake in $25k but closed doors for a couple of months after Cabello was hit by a car. The 20% service fee is charged to ordering clients and covers all operating costs. Check out the Slice San Francisco pizzeria list to see who’s already online in the bay area.

Delivery 148

Delivery Mobile Ordering Website Management Online Ordering 148

Modern Restaurant Management

APRIL 20, 2021

In the hospitality industry today, it’s imperative to have up to date technology solutions with features that allow for contact-free planning, ordering, payments and delivery/pick-up. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Restaurant Clicks

NOVEMBER 9, 2021

Maybe you’re looking for a cozy spot to bring a date or a place with ample seating for a fun family reunion. Makoto offers patrons that sleek, modern feel that one might associate with sushi, but it also provides plush pillows and banquette seating to emphasize comfort indoors. Order Online. Order Online.

Front of House 111

Front of House Reservations Back of House Online Ordering 111

Restaurant Clicks

SEPTEMBER 15, 2021

Order Online. Order Online. Order Online. Here you can enjoy a fine-dining American bistro with regionally influenced cuisine. Before being served, you can choose to be seated on the outdoor patio. Order Online. Order Online. The Fieldhouse. Ciao Mambo.

Fast Casual 174

Fast Casual Fine Dining Online Ordering Back of House 174

Restaurant Clicks

DECEMBER 29, 2021

Order Online. Order Online. Order Online. Order Online. It is a cozy spot with outdoor seating along the sidewalk. The restaurant offers dog-friendly patio seating, and the menu holds lots of various gluten-free, vegetarian, and vegan options. Order Online.

Seasonal Menu 122

Seasonal Menu Online Ordering 2012 Food Order 122

Restaurant Clicks

OCTOBER 27, 2021

Miami is a large metropolis with a diverse cultural and arts scene and a considerable influence on international trade. Everyone at some point needs a pizza, so if you find yourself in Miami searching for a pie, this ultimate list comprises the best spot of where to order pizza in Miami. Order Online. Order Online.

Online Ordering 109

Online Ordering White Paper Food Order Seating 109

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. One great thing about the online delivery market is that it produces massive amounts of data. Heloise Blaure, founder of HomeKitchenLand.com.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Focus POS

FEBRUARY 5, 2019

Getting customers in the door is just the first step—you need to seat and serve them promptly and turn over tables as quickly as possible. Your POS solution can provide a wealth of data to help you make informed decisions about other factors that influence table turnover, from labor scheduling to average food prep times.

Management 106

Management Management Tip Distribution Point of Sale 106

Modern Restaurant Management

JUNE 1, 2020

Many guests complained of long wait times for curbside pickup orders. Gen-Z has had the most significant adoption rates, with over 14 percent of Gen-Z consumers using 3PD to order from a restaurant since March 15th of this year. Going forward, there will be a shift in how consumers evaluate where they choose to order from.

2020 109

2020 Food Safety Online Ordering Guest Recovery 109

Restaurant Clicks

DECEMBER 16, 2021

FIG serves up a rotating menu that takes influence from French, Southern American, German, and other cuisines. Order Online. This restaurant in Charleston is decidedly Southern, with French, Italian, and Spanish cooking influences. Order Online. Order Online. Order Online.

Seasonal Menu 124

Seasonal Menu Online Ordering Reservations Food Order 124

Restaurant Clicks

DECEMBER 1, 2021

Influenced by a variety of cultures and cooking methods, there’s something for everyone at Green. Order Online. Order Online. They also offer outdoor seating on the patio. Order Online. It is a modestly decorated establishment that offers American comfort foods, vegan-style.

Online Ordering 117

Online Ordering Back of House Food Order Fine Dining 117

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 168

2024 2023 Food Order 2013 168

Modern Restaurant Management

JUNE 3, 2021

Order accuracy and speed top list of what consumers want. The vast majority will revisit a specific drive-thru if their order is always correct (68 percent) and service is fast (62 percent). 68 percent order directly from restaurant apps multiple times a month compared to 42 percent who never order from third-party apps.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Restaurant Clicks

NOVEMBER 13, 2021

Order Online. The Catbird Seat. View this post on Instagram A post shared by the catbird seat (@the_catbirdseat). Named after a famous story from 1942 by James Thurber, The Catbird Seat is perennially one of the hottest restaurants in Nashville. My favorite thing to get is a piece of pie after my meal. City House.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Restaurant365

JANUARY 27, 2022

With a QR code menu, diners scan a QR code with a smartphone camera and access the online digital menu that is then displayed on a smartphone. A common guest complaint is that the wait time to order is too long. With QR code menus that offer ordering capabilities, guests can order as soon as they’re seated.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

The Restaurant Times

NOVEMBER 24, 2021

As situations post COVID-19 are returning to normalcy, restaurant operators have already started mulling over how to increase footfall, both offline and online. While more front-of-the-house staff will engage with more customers, back-of-the-house staff will work on order preparation, thereby decreasing the average time per order.

Operations 52

Operations Front of House Back of House Seating 52

Restaurant Clicks

OCTOBER 24, 2021

With only 18 seats, this intimate but minimalist restaurant focuses entirely on the food. With only twelve seats, Ju-Ni creates a unique and immersive experience for its guests. Though the menu is primarily Japanese, several Californian influences are apparent, like their frequent use of avocado and their popular Daikon Shishito Salad.

Online Ordering 126

Online Ordering Seasonal Menu Reservations Food Order 126

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Restaurant Clicks

DECEMBER 9, 2021

Start with the calamari appetizer and order any pasta dish with a tomato-based sauce, especially in the summer when tomatoes are fresh! And they don’t take reservations, but they have outdoor seating and extra seating at the bar. You must start with the roasted carrots and order the duck breast entree. Order Online.

Online Ordering 114

Online Ordering Front of House Café Reservations 114

The Rail

APRIL 4, 2023

By Torrey Tayenaka, Contributor Video marketing for restaurants is an essential type of marketing campaign to inspire patrons to visit or order. One that they think about for hours and eventually hop in the car or place an online order. This is how you show them the colors and textures of your food. You want to spark a craving.

Social Media 105

Social Media Front of House Advertising 2022 105

Restaurant Clicks

DECEMBER 23, 2021

Order Online. Order Online. Order Online. For an authentic New York sandwich, order the Monte Cristo or open Reuben sandwich. For dessert, I always make sure to order something from their lengthy selection of New York Cheesecakes. Order Online. Order Online.

Online Ordering 128

Online Ordering Fast Casual Back of House Food Order 128

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 98

Catering 2024 2023 Guest Recovery 98

Restaurant Clicks

DECEMBER 1, 2021

Influenced by a variety of cultures and cooking methods, there’s something for everyone at Green. Order Online. Order Online. They also offer outdoor seating on the patio. Order Online. It is a modestly decorated establishment that offers American comfort foods, vegan-style.

Online Ordering 88

Online Ordering Back of House Food Order Fine Dining 88

Restaurant Clicks

DECEMBER 31, 2021

The space is casual and comfortable, with indoor and outdoor seating under a covered patio. Order Online. Order Online. Bouchon is a local restaurant that serves French comfort food in a cozy space with a full bar, open kitchen, and outdoor patio seating. You must order the Signature Fried Green Tomatoes!

Seasonal Menu 112

Seasonal Menu Online Ordering Reservations Back of House 112

Restaurant365

JUNE 9, 2021

Every step of this process, from the beginning to end, influences how a customer perceives your restaurant. This part of the customer experience covers everything from online ordering to payment and getting a reservation to being waitlisted. How much does a guest need to spend so that it was a profitable use of that seat?

FOH 78

FOH BOH Front of House Back of House 78

Restaurant Clicks

DECEMBER 8, 2021

The restaurant is located near the Westdale neighborhood and is open for early and late seating. Online reservations are recommended to be able to access seating. Order Online. Reservations are accepted online, and the restaurant is open for lunch and dinner daily. Order Online.

Online Ordering 97

Online Ordering Reservations Seasonal Menu Food Order 97

Restaurant Clicks

DECEMBER 27, 2021

Order Online. Order Online. In the meantime, grab a seat with a good book and indulge in a cheddar biscuit and signature King Bee cocktail with vodka, tea, and lemon. Order Online. Order Online. Order Online. Order Online. Hometown Bar-B-Que. Fort Defiance.

Online Ordering 116

Online Ordering Back of House Bar Food Order 116

MadMobile

AUGUST 11, 2022

This allows guests to order independently and include any modifications or add-ons they’d like, driving up to 30% higher check sizes. Orders and payments can be taken in line, online, or curbside. All these alternative ordering solutions eliminate wait times, resulting in faster service.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. More than two thirds (69 percent) of consumers say it is still their preferred method, compared to 9 percent who want to order through their phone.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186