Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Meritage Hospitality Group employed a conversational AI assistant. Hiring is difficult enough.

Hiring 506

Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Now, as we come out of COVID-19 and begin opening our locations, we cannot find staff to fill any open positions. I am not wasting time on trying to figure out why. We blamed the extraordinarily low unemployment rate of 3.6

Social Media 531

Social Media Training Recruiting 2019 531

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Mobile order and pay takes care of a lot of the admin side of a shift. From taking orders at tables, processing payments or taking telephone orders for takeaway. Reduce Admin Tasks. Reduce Wait Times.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

FEBRUARY 13, 2023

After graduating from the University of Washington and starting a career in headhunting in Los Angeles, we decided to act on our entrepreneurial spirit and start our own recruiting firm. While these two things may seem completely unrelated, they established a foundation for our business today – Conscious Hospitality Group.

Recruiting 449

Recruiting Compost Sustainability Consumer Goods 449

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. It's astounding! Are they alive?

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. But there is more to staff recruitment and retention than bottom line salary alone. Getting the word out about how the restaurant is supporting its staff offers a number of benefits, as well as risks.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

DECEMBER 6, 2022

With the holidays upon us, restaurants and hospitality organizations are jumping on earned wage access (EWA) as a fee-free way to combat the labor shortage we've seen organizations face in 2022. As on-demand pay becomes ubiquitous – and it will – there will be more of an emphasis on optionality.

Recruiting 449

Recruiting 2022 2018 Hiring 449

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. But combining a stressed-out workforce with high customer expectations is a recipe for poor service, upset customers and unsatisfied employees.

Management 504

Management Management Hiring Customer Experience 504

Modern Restaurant Management

AUGUST 4, 2020

In fact, according to the Bureau of Labor Statistics, the hospitality industry lost more than seven million jobs in April. No longer are assessments just for your managers and above, and candidates do not need to plan out 45 minutes in their day to sit down and read through a personality assessment to get their results. Sound familiar?

Hiring 508

Hiring Customer Experience Recruiting Management 508

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. There’s an art to interviewing hourly workers.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Modern Restaurant Management

DECEMBER 14, 2021

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Third-party delivery : Restaurants can generate cash flow but not profit; they’ll have to figure out how to make money using these services. Supply chain : Supply chain issues will be a key challenge in 2022. However, even if.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

DECEMBER 9, 2021

In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. Flexible self-scheduling can be positioned as a great benefit to potential employees, making it a powerful recruiting and retention tool.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

7 Shifts

FEBRUARY 12, 2021

Maybe it’s to take your grandmothers’ recipes to the masses. You have the advantage of a built-out kitchen with equipment, bars and dining rooms, technology, parking lots, and more. Find Out Why the Restaurant is for sale. Once you’re ready and funded, here are the steps to take to realize the dream of ownership.

License 444

License Equipment Certification Take-out 444

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 27, 2023

Those restaurant organizations that closely monitor and manage such existing and emerging risks will be best positioned to ride out the turbulence. Beyond recruiting, many employers are responding to the tight labor market by sharpening their focus on the kind of employee experience they’re providing. Here’s an overview.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Embrace the Suck

FEBRUARY 12, 2020

I know the labor pool is shrinking and it’s hard to find people out there. Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? Those negative energy vampires that just suck the life out of you and your culture. Bad hiring is a disease.

Coaching 337

Coaching Email Marketing Communication Book 337

Modern Restaurant Management

OCTOBER 30, 2019

Ben Brock, restaurant operator and partner with 4Top Hospitality states, “It all starts with general managers. While it’s your responsibility to ensure that GMs are equipped to lead effectively, it’s also important to offer training opportunities and take the necessary time to set every employee up for success.

Management 333

Management Management Hiring Training 333

Modern Restaurant Management

SEPTEMBER 27, 2024

Cashiers came in third place taking up seven percent of all open roles. Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. To avoid hiring shortcomings, Expert Market recommends business owners focus on implementing effective recruitment strategies.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

MAY 30, 2025

Summer Growth 14 percent YoY increase in summer travel bookings on Chase Travel, with 73 percent of respondents saying they are more likely to dine out this summer than in previous summers and 38 percent of respondents planning to spend more than usual on travel this season. consumers and highlights notable dining and food ordering trends.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Gecko Hospitality

APRIL 30, 2025

And if your whole hospitality hiring system is broken, youre bound to be stuck in a never-ending cycle of recruitment mistakes: More than great food or cutting-edge tech, a resilient hospitality management team is your competitive edge. Mistake #1: You Start Recruiting When Its Urgent We’ve all seen it happen.

Hiring 102

Hiring Hospitality Recruiting Leadership 102

Typsy

JUNE 26, 2020

In hospitality, people make the place. Knowing the best way to approach recruitment and onboarding is an essential skill, but many of us don't think too much about it. Typsy's Recruitment and onboarding course is all about taking the guesswork out of hiring.

Recruiting 103

Recruiting Hiring Hospitality Take-out 103

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Having the right hiring managers in the recruitment process is essential. Am I right for the gig?

Fast Casual 310

Fast Casual Hiring Front of House Casual 310

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. How Do You Stack Up?

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. In my fiscal and strategic view, restaurant groupings of multiple locations and offerings using one accounting, HR, and legal system will continue to disrupt the industry, AND those single-location restaurant business models struggling to eke out a living.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. Food Service, Kitchen, & Hospitality Tech. For example, at Branch Line in Watertown, Massachusetts, employees not only partake in relevant industry classes - they take turns hosting them. Plus tips for writing a killer restaurant resume to get the position in the first place. Table of Contents.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

EATER

MAY 16, 2024

During the week, her 12-year-old daughter would help out with child care. Kennard has autism, which made it harder for him, as Baptiste puts it, to live out of a suitcase for the weekend, in someone else’s home, even if it was friends or family. If we want to have a diverse workforce, we have to figure out child care.”

Employee Relations 308

Employee Relations Government Hospitality Take-out 308

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

EATER

MARCH 3, 2022

Founded in 1980, Herbalife employed the classic MLM model by signing up “independent distributors” who have two responsibilities: to sell the company’s protein powders and nutritional supplements, and to recruit others to become Herbalife distributors. It didn’t take long, though, for McCalla to realize that the “math wasn’t mathing.”

Recruiting 313

Recruiting Small Business Social Media Consumer Goods 313

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Set your restaurant up for success by figuring out your hiring strategy and making a plan. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. What roles do you need to fill?

Hiring 167

Hiring Recruiting Reference Website Management 167

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. I don’t know about you…but I’ll take that 20% profit restaurant model every time! I should recruit more talent.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Gecko Hospitality

JULY 8, 2025

But unlike dating, great recruitment goes beyond surface-level compatibility. It takes insight, precision, and real industry know how. At Gecko Hospitality, we make meaningful connections between top talent and exceptional hospitality brands removing the guesswork and securing long-term success.

Recruiting 52

Recruiting Hospitality Fast Casual Hiring 52