Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 22, 2025

Dark colors in back-of-house environments provide practical benefits by concealing inevitable kitchen stains, while lighter palettes in customer-facing positions create perceptions of cleanliness and approachability. In the food service industry, branded apparel is a critical extension of your business's identity.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

ChowNow

JUNE 6, 2025

Mentioning your location, menu items, and your cuisine types gives search engines the signals they need to understand your restaurant’s offer and put it in front of hungry people looking for what you serve. A well-written restaurant About Us page builds trust, sparks curiosity, and even helps you show up higher in search results.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

ChowNow

JANUARY 23, 2025

Social media Everyone is on social media , even if every person isnt on the same platform, so youll need to hit each of the major apps like: Instagram Facebook X (Twitter) TikTok Create a buzz with event pages, behind-the-scenes teasers, and countdowns to the big event.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MARCH 11, 2025

." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. Keith Lee: I live a very simple life. But its a blessing.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

ChowNow

FEBRUARY 28, 2025

Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online. In 2025, the US online food delivery market is expected to reach $424.9 billion in revenue. Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 14, 2025

Front-of-house teams need clear expectations, strong training, and a service mindset that ensures guests feel valued. What is Restaurant Operations Management? Restaurant operations management is the art and science of keeping a restaurant running smoothly, creating order in a naturally chaotic environment.

Operations 195

Operations Management Management Front of House 195

ChowNow

MAY 23, 2025

Unless theres a good reason to keep them (like being a house specialty or a key part of your concept), theyre probably taking up valuable real estate on your menu. You want them front and centertop of a menu section, in a callout box, and suggested by your servers. What Is Menu Engineering and Why Should You Care?

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JUNE 27, 2025

Jeff had nailed bagel making by then, and started selling his bagels online, using social media. “The By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. It all started during the pandemic shutdown.

Fast Casual 166

Fast Casual Franchise Franchising Leadership 166

The Rail

MAY 22, 2025

Beyond the front door, the name of your restaurant, its atmosphere, and the narrative it tells should echo. Tip #1: Creating a Signature Brand Voice that Matches Your Dining Experience The personality of your brand should reflect the experience you provide in-house. A brand that resonates does not get lost in the shuffle.

Social Media 130

Social Media Front of House SEO Uniforms 130

ChowNow

MARCH 14, 2025

Optimize Your Restaurant Website for More Orders Your website is your restaurants digital front doorif its slow, hard to navigate, or doesnt work well (especially on mobile devices), customers wont stick around long enough to place an order. Make mobile-friendliness a top priority. Leverage local SEO and help customers find your restaurant.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

The Rail

MAY 30, 2025

Your plates reflect your personality; your messaging has a different tone; and everything from signage to social media runs through consistent identification. Recruiting and keeping seasoned front-of-house and kitchen employees calls for careful handling of leadership, culture, and compensation.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Google Business Profile If you only have time to focus on one restaurant review site, or don’t know where to start, make it this one.

Website Management 195

Website Management SEO Book Customer Experience 195

MBB Hospitality

DECEMBER 22, 2024

Operational Complexity Managing online orders alongside in-house dining requires efficient workflows and staff training. These systems help track incoming orders, prioritize tasks, and reduce errors, enabling smoother collaboration between front-of-house and kitchen staff.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

SpotOn

DECEMBER 27, 2024

You don't need a scientific study to know that a complimentary bread basket or coffee on the house becomes something greater than the sum of its parts. Loyalty programs offer a rare win-win for restaurant operators and guests alike. " So if restaurant loyalty programs are so great, why doesn't every restaurant offer them?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Indoor Media

JANUARY 16, 2025

From hand-tossed dough to house-made sauces, thoughtfully sourced toppings, to the perfect bake, your product is the fastest way to inform customers that you know what you’re doing. And we’re not talking about sausage and mushrooms. At IndoorMedia, we love pizza and are privileged to support pizza restaurants nationwide.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. This trend has held on in the last five years.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

SpotOn

JUNE 27, 2025

Go digital to set guest expectations before they arrive by explaining your QR order and pay process on your website and social media pages. What started as a simple way to swap paper menus with contactless ordering during COVID quickly evolved into an operational solution to battle staff shortages and improve efficiency.

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

QSR Automations

MARCH 4, 2025

From streamlining kitchen operations to improving communication between front- and back-of-house or enhancing the guest experience, Im drawn to solutions that ease the workload for operators and staff. Jennifers leadership, innovation, and vision have been instrumental in driving our success. How did you begin your journey?

2025 52

2025 Technology Social Media Front of House 52

QSR Automations

JANUARY 31, 2025

Bridging the Front and Back of House into a Seamless Restaurant Operation ConnectSmart Host is your ultimate front-of-house solution, offering smart table management, waitlist tracking, reservations, and guest communication tools. In the ever-changing world of hospitality, efficiency is the name of the game. The result?

Waste 52

Waste Front of House Operations Back of House 52

EATER

JANUARY 31, 2025

On that Wednesday, Dulan and Prince drove down Altadenas Woodbury Avenue, past downed power lines, and into the eerie darkness, where houses still smoldered and ash permeated the air. Like so much that week, things quickly and repeatedly changed. During COVID, I watched LA suffer.

Food Truck 290

Food Truck Small Business Point of Sale Back of House 290

Modern Restaurant Management

APRIL 1, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged. Among delivery apps, DoorDash is the clear favorite.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features trends in off-premise, coffee wars, the AI lifeline, the return of lunch, and how teens spend their dollars. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

EATER

NOVEMBER 8, 2024

This would have been around 1996, by which point Stewart was about to launch her own media and merchandising company, Martha Stewart Living Omnimedia. She had been a contributor to House Beautiful , managed a food boutique, and ran a successful catering business that often served well-heeled clients in New York and its suburbs.

Entertainment 306

Entertainment Book Front of House Back of House 306

Modern Restaurant Management

DECEMBER 17, 2024

Restaurants will continue to invest in comprehensive Back-of-House Technologies Following the pandemic, restaurants focused heavily on Front-of-House technology to streamline and digitize the diner experience. Many operators have a wealth of data but aren’t putting it to work.

2025 419

2025 Back of House Front of House Customer Experience 419

EATER

DECEMBER 23, 2024

If you were in the restaurant business or trying to sell cookbooks, especially in the pre-social media age, you had to prove over and over again that you had the goods. But also if these are brownies she wasnt ashamed to throw at the people in the front row of the James Beard Awards, theyve got to be pretty good, right?

Book 274

Book Front of House Transportation 2002 274

SpotOn

JULY 15, 2025

But the job isn’t just about muscle memory; it’s about reading the room and having sharp people and social skills.  In this article: What does a bartender actually do? The pros and cones of bartending Should you go to bartending school? What does a bartender actually do?

Front of House 59

Front of House Bar Customer Experience Back of House 59

Modern Restaurant Management

MARCH 30, 2022

83 percent of marketing departments automate social media posting, 75 percent automate email marketing, 58 percent automate social media advertising, and 36 percent automate social media engagement. Automating customer service tasks helps to improve the customer experience. Benefits of Workflow Automation.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

The Rail

APRIL 4, 2023

When it comes to video marketing for your restaurant on social media, there are a myriad of tips, tricks, topics, and trends that you can implement as soon as today in order to leverage your audience and turn it into a sea of loyal, cash-paying patrons. This is how you show them the colors and textures of your food. Instagram?

Social Media 264

Social Media Front of House Advertising 2022 264

Modern Restaurant Management

APRIL 12, 2024

Love it or hate it, social media dictates what’s hot and what’s not. According to Social Media Today , 30 percent of millennial diners avoid restaurants with a limited Instagram presence. Finding creative ways to encourage those flattering shares is vital for business.

Social Media 251

Social Media Front of House Back of House Design 251

ChowNow

SEPTEMBER 24, 2024

Maintaining an engaging social media presence is more important than ever for growing restaurants to attract new diners and drive orders on your preferred channels. In fact, 39% of diners use social media to help determine if they want to order from a restaurant. Order tonight to try it out for yourself!”

Social Media 195

Social Media Front of House Back of House Seasonal Menu 195

Modern Restaurant Management

SEPTEMBER 1, 2020

Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff. In order to accomplish this goal, the front-of-house team will need to learn about the experience from the guests’ perspective. Yes, ordering and payment is important.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576