Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. Internal communication in hospitality is, again, the link that holds service operations together.

Front of House 324

Front of House Communication Back of House Fast Casual 324

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. The operational and customer service benefits of using an aggregator. Do orders get lost in the shuffle between different platforms?

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Culinary Cues

MAY 12, 2025

A growing number of chefs are shifting their attention to independent operations that focus on foods with wider appeal that need a commitment to excellence. Out of season do something interesting with tomatoes (oven roasted, marinated, sun-dried tomato paste, etc.) Ahbut there are signs of change. Make the tomato an experience.

Fine Dining 352

Fine Dining Seasonal Menu Front of House White Paper 352

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. Whether youre an independent operator or part of a small chain, visibility is everything. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.

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Beverage 2025 Fine Dining Guest Recovery 450

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Its significantly more cost-effective to keep your regulars walking through the door than it is to get a new customer every time you take an order.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MARCH 21, 2025

We’ve all heard the statistics surrounding restaurant closures, from the 50 percent failure rate in the first five years to watching restaurant store-fronts change over year to year. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. The result?

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Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

JULY 22, 2025

It’s hard not to be able to go out on a weekend night. "Today, fewer people make a career out of waiting tables. ." "Today, fewer people make a career out of waiting tables. So, even though we’re back to dining in, the damage has been done, and it manifests in all kinds of ways."

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FOH BOH Front of House Back of House 221

Modern Restaurant Management

JUNE 6, 2025

There are not enough workers, and for an industry with a long history of high turnover rates and seasonal fluctuations such a long running labor shortage could quickly cause things to spiral out of control. Demographic shifts are reshaping the workforce, of the present and of the future, and the restaurant industry is on the front lines.

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Recruiting Front of House Back of House Training 251

The Rail

JANUARY 3, 2025

By incorporating this training into your calendar, you align your business with modern consumer values and cut down on operational waste. Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations.

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Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

MARCH 11, 2025

– Noah Glass, Founder & CEO of Olo The pandemic was a transformative period for the restaurant industry, leading to significant changes in how both restaurants and consumers operate. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 14, 2025

Every kitchen operates under pressure, but small inefficiencies—lost tickets, misheard orders, inconsistent timing—can mean the difference between a smooth service and total chaos. The Chaos of the Line In a kitchen like The Bear's, the brigade system is the backbone of operations.

Front of House 221

Front of House Back of House FOH BOH 221

Modern Restaurant Management

MARCH 7, 2025

Restaurants that set up solid tipping programs see fewer employees walking out the door. Standardized Tip-Sharing: A Team Win Tip pooling helps level the playing field, ensuring that both front- and back-of-house staff benefit. This takes the pressure off customers and ensures that everyone gets their fair share.

Tip Distribution 251

Tip Distribution Front of House Customer Service Back of House 251

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. At the same time, U.S. chain sales grew just 3.1

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Loyalty Program Customer Experience 2025 Customer Service 371

EATER

OCTOBER 15, 2024

Rifrullo’s rustic-modern décor, mismatched dishware, and chalkboard sign welcoming guests to “be yourself, make friends, find harmony, and relax,” are as inviting as its prices, which top out at $16 for the salmon burger. Community, environment. It’s part of my DNA. produces the equivalent annual emissions of 42 coal-fired power plants.

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Compost Food Equipment Waste 284

Modern Restaurant Management

APRIL 22, 2025

Dirty smellsmay keep customers away if they get a whiff of the back area while walking in the front door. Dirty smellsmay keep customers away if they get a whiff of the back area while walking in the front door. If you miss a day, it will take another week before it gets emptied.

Front of House 221

Front of House Back of House Waste Recycling 221

ChowNow

FEBRUARY 21, 2025

In fact, its going to be a lot easier than you think, and there are steps you can take starting today that will give you real results by tomorrow. Optimize Your Website and Online Ordering Experience If your restaurants website isnt easy to use, youre probably losing out on online orders. Next, take a look at your menu.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 28, 2025

These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. AI is no longer just a buzzword, its a reality that is reshaping how restaurants operate, interact with customers, and make decisions. More than you think.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

ChowNow

APRIL 11, 2025

Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Slim and stylish is fine, but in a restaurant, function beats form every time.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

FEBRUARY 28, 2025

For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Lavu

NOVEMBER 30, 2024

POS integrations simplify restaurant operations by automating tasks, reducing errors, and improving customer service. For smoother adoption, choose a reliable POS system with integration compatibility, roll out in phases, and train your staff effectively. When backend systems work efficiently, it leads to faster, more accurate service.

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POS Operations Online Ordering Mobile Ordering 78

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. The bottom line is you want to focus on tech that actually moves the needle and makes a difference in operations and profitability.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MAY 23, 2025

Unless theres a good reason to keep them (like being a house specialty or a key part of your concept), theyre probably taking up valuable real estate on your menu. You want them front and centertop of a menu section, in a callout box, and suggested by your servers. What Is Menu Engineering and Why Should You Care?

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

FEBRUARY 5, 2025

MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. This suggests fans are stocking home bars instead of ordering drinks out. Toast analyzed data from restaurants on Sunday, Feb. Vegas Jackpot, New Orleans Next? Is Delivery Worth the Dollars?

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2024 Food Order Delivery Sports 309

Restaurant Business

JUNE 27, 2025

He poured over cookbooks and learned what he could, testing recipe after recipe with his young son helping out. We’d sell out. Another bagel baker wanted out and offered his assets. By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year.

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Fast Casual Franchise Franchising Leadership 165

ChowNow

FEBRUARY 28, 2025

To get the timing right, you need to send out emails at strategic moments, such as: After a first order: Send a welcome email thanking the customer, followed by a series of other emails reminding them to order again and then other ways they can place orders with your restaurant.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

ChowNow

JANUARY 23, 2025

We searched high and low for every restaurant event idea out there, then boiled them down to what we believe are the most exciting and effective restaurant events to keep regulars ecstatic and new customers talking. You can start by ruling out events that wont fit your venue. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Culinary Cues

NOVEMBER 10, 2024

In those early days of European coffee houses, during the 17 th century, politics were the main source of conversation. In the American colonies, public houses, or taverns, followed suit as meeting places for the common man and self-proclaimed intellectuals.

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Front of House Back of House Sourcing Travel 436

QSR Automations

JANUARY 16, 2025

Host stands are no longer just podiums where guests are greeted, and silverware gets rolled : they are a critical piece of restaurant operations. Reporting and Analytics Data is king; ConnectSmart Host helps you make the most of your front-and-back-of-house data. Host management is vital to a successful business!

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Front of House Operations Back of House Reservations 52

Restaurant Clicks

JULY 22, 2025

What makes these restaurants stand out isn’t just the food, but the people behind them and the way they stick to what works. They stick to time-tested methods using hardwood smoke and simple seasoning to bring out deep flavors in each plate. Many are family-run, and their methods have been passed down over time.

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Back of House Front of House Seasonal Menu Fast Casual 149

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Lavu

JUNE 30, 2025

A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. In this post, we’ll explore how a restaurant POS system works and the specific ways it transforms daily operations for long-term success.

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POS Operations Loyalty Program Mobile Ordering 60

Perfect Daily Grind

JUNE 13, 2025

The BoP auction will take place on 6 August. Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note Best of Panama (BoP) is always guaranteed to grab headlines, but this year’s competition was especially newsworthy. Top stories of the week Mon, 9 Jun – Gesha scores 98 points at 2025 BoP.

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2025 Point of Sale Café 2024 158

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Google Business Profile If you only have time to focus on one restaurant review site, or don’t know where to start, make it this one.

Website Management 195

Website Management SEO Book Customer Experience 195

Restaurant Clicks

JULY 18, 2025

We looked at local favorites, long-time legends, and spots that stand out for doing things right. Guests often point out the generous portions, steady flavor, and relaxed small-town setting. Guests often mention the solid portions, fair prices, and fresh sides that round out the meal.

Back of House 147

Back of House Front of House Seasonal Menu Fast Casual 147