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MRM EXCLUSIVE: Five CX Strategies Restaurants Can Use to Gain a Competitive Edge During Challenging Times

Modern Restaurant Management

As app-based delivery, drive-through and take-out services surpass indoor dining, not only does providing an excellent customer experience show customers you appreciate their business, but it also enables you to set the stage for customer loyalty that will continue to grow well beyond the pandemic. Protecting Brand Reputation.

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Restaurants Reopen: What Are They Doing?

Modern Restaurant Management

This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform. “Social distancing will still be maintained outdoors,” he said.

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How QR Code Technology Can Help Restaurants Beyond Menus and Ordering

Modern Restaurant Management

However, for restaurants looking to provide the safest environment possible, the CDC’s guidance forced some to become “vaccination police,” as noted by United Food and Commercial Workers. And as the delta variant has shown us, you never know when safety protocols may change. A Viable Solution for a Complicated Time.

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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety.

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Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

PopID accounts also tie to loyalty programs for automatic credit with every purchase. US Foods Ghost Kitchens. US Foods Holding Corp. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream.

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Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

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How to Grow Your Catering Business

Goliath Consulting

Whether they be for office parties, conferences, birthdays or weddings, catering profits from the promise of efficiency, safety and most importantly—safe of mind. And while a little competition never hurts, continuing investments in your catering program will be paramount to your business’s success.

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