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‘In the Future, Customers Will Drive Up to a Drive-Thru to Just Pick Up Their Food.’

Modern Restaurant Management

"If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

The quicker businesses can feed that information back into operations, the better, whether for personalized dining, staffing optimization, or advertising and marketing. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

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Five Steps for Leveraging Digital Data Collection to Manage Changing Rules and Challenging Times

Modern Restaurant Management

For franchises, that means making sure your evaluations and data collection house in order. Food service has changed forever and getting an integrated digital approach to managing all your guidelines and compliance issues, especially across multiple locations, is more crucial than ever.

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How Integrated Technologies Will Shape the Future of QSRs

Modern Restaurant Management

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Simplified Mobile Experience.

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How a Digital Workplace Supports Restaurants Through Disruption

Modern Restaurant Management

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. From ordering food to reserving a table, they want to do things digitally. Guest loyalty pays off.

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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

Food safety and restaurant cleanliness. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit. Kitchen operations.

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Unique Ways Restaurants Can Use QR Codes to Drive Sales

Modern Restaurant Management

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. At least 63.6 Direct Mail Campaigns. Promotions.